Extremely Bad Service

Click here if this is your business
★★★☆☆
3.0 / 5
50% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of The Fragrance Shop www.thefragranceshop.co.uk

“Extremely Bad Service ”

Written on: 15/12/2013

I ordered and paid for my item, ten days later still not received my item,
I made three phone calls and sent emails to the fragrance shop, I also asked to speak to a manager as the person on the phone was very inexperienced, she would not put me through to a manager, and was just told the same thing, that it was being investigated into. The courier DPD had not received the perfume. I was told I could not have a refund or a new perfume sent to me, in the meantime I am out of pocket by £49.00, and was told it would take 3/5 days. I do not have the time to wait as this was a xmas present, I wish I would of just gone into my town shopping centre. I will never use the Fragrance shop again, appalling customer service. After they take your money, they don't seem bothered in helping you.

  • Goods purchased & cost

  • Customer Service

  • Quality of website

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Nellie62's Comment

Written on: 17/12/2013

I agree with the above. The same has happened to me. It has been on going since the 25th November and still not resolved now (17th December)

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lovinglifeinfrance's Comment

Written on: 27/01/2014

Same thing has just happened to me. They stole my money and I received nothing. I have reported them to Trading Standards as it is illegal and against the DSR not to refund us. I suggest you do the same as they are going to look into their practices!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
thefragranceshop.co.uk