Misleading & poor delivery service

Click here if this is your business
★★★☆☆
3.0 / 5
50% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

B1404's review of The Fragrance Shop www.thefragranceshop.co.uk

“Misleading and poor delivery service”

Written on: 26/10/2013 by B1404 (1 review written)

I ordered perfume on Thursday as a gift for a party I was attending on Saturday, noting that the website states next day delivery (including Saturday) I selected and paid for this option. It's now Saturday, no parcel and I have been told that it won't be delivered until Monday! Extremely disappointing and extremely angry that I know have to go out to purchase an alternative gift for this evening. The offer of refunding the £3.99 delivery just doesn't quite make up for the appalling service received and the very misleading note on your website (and email) which states Saturday is included in next day delivery.

  • perfume £48.00

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

Visit thefragranceshop.co.uk
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
thefragranceshop.co.uk