Misleading & poor delivery service

Click here if this is your business
★★★☆☆
3.0 / 5
50% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

B1404's review of The Fragrance Shop www.thefragranceshop.co.uk

★☆☆☆☆

“Misleading and poor delivery service”

Written on: 26/10/2013 by B1404 (1 review written)

I ordered perfume on Thursday as a gift for a party I was attending on Saturday, noting that the website states next day delivery (including Saturday) I selected and paid for this option. It's now Saturday, no parcel and I have been told that it won't be delivered until Monday! Extremely disappointing and extremely angry that I know have to go out to purchase an alternative gift for this evening. The offer of refunding the £3.99 delivery just doesn't quite make up for the appalling service received and the very misleading note on your website (and email) which states Saturday is included in next day delivery.

  • perfume £48.00

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review