Most of order missing, impossible to resolve!

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Guest's review of The Fragrance Shop www.thefragranceshop.co.uk

“Most of order missing, impossible to resolve!”

Written on: 19/07/2013

Most of my order was missing. I was told 1 item was out of stock, I asked to substitute and was told I couldn't. I then received several emails about my order telling me different things. I asked what was going on-no response. I even got emails for other peoples order! Took a week to arrive for collection in store. Went there, collected, most of it missing. Have made attempts to contact them regarding the missing items and have been ignored and cut off!
Don't waste your time and money

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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