horrible service & cannot get reimbursed

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TENSnet - www.tensnet.com
★★★☆☆
3.0
From 6 reviews
50.0% of users recommend this

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bc1122's review of TENSnet - www.tensnet.com

“horrible service and cannot get reimbursed”

★☆☆☆☆

written by bc1122 on 21/01/2016

I was expecting a 2 day shipping .Received the package nearly 3 weeks after my original order and had to ship it back at my own expense while i had told the seller to cancel my order since there was so much delay . I had canceled the order in the meantime but the package was delivered anyway , They did not sent a tracking number either .

The package arrived opened , no tape on it , box opened , delivered under the rain while the value is close to 400$ dollars . I had to pay 75$ dollars to send it back and now I cannot get reimbursed . I had to escalade with Paypal services to try to get my money back . ...they want to charge me for shipping ...and have not reimburse the unit ordered Sanders lumbar traction device .

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Tensnet's Response to bc1122's Review

Written on: 30/08/2021

This order was shipped in a timely manner and was delayed due to the shipping carrier which unfortunately we do not have any control. The package was in "new" condition when shipped and damaged in route. To return the item we provide a return shipping label on items that are not delivered on time, but was ever contacted for such. Instead we received the returned item in which we were told it cost $75 to return, which we could not understand as had we provide a label it would only have cost us $12, so that is the amount that we were willing to reimburse.

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