written by Pereiracl204 on 26/03/2016
I used to find secret sales brilliant, the customer care was fantastic and nothing was a problem. Now I receive half an order and when I query I am ignored. I have done so a few times recently and have been left with stuff that's unusable as it's missing the item it fits into, despite it being clearly stated that both where to come as a package. I'm fed up emailing them. They have broken the law, Neither of these items are Satisfactory as Described "according to the Consumer Rights Act 2015" They've lost another loyal customer.
written by Robertskb1959 on 03/03/2016
I wish I had read the reviews first. This was my first time using this company. My order did not arrive. The tracking information was not recognised by Royal Mail! I set up an account when processing my first order. when I tried to log in there is no where to log in!. Luckily I used paypal after delivery payment service which means no money will come out of my account.
written by AndreaWalton1963 on 28/02/2016
DO NOT USE THIS SITE. IT WILL SUBSCRIBE YOU TO A MONTHLY SUBSCRIPTION THAT TAKES MONEY FROM YOU BANK EACH MONTH.
written by 1964Duggan on 19/11/2015
I have ordered over £130 worth of products and two weeks later, and many emails later - nothing has been received. Not even a response to my emails! There is no contact number just different email addresses. I am looking up their company information and will be reporting this site as fraudulent as well.
written by on 02/07/2014
I ordered over the internet on 24 june 2014. Money has been taken. No goods and nothing heard from Secret Beauty Sales. I am beginning to think that this is a phoney website and that I have been taken for a ride. I would be very wary of ordering anything off this website. They have over 100 pounds of my money and I have nothing to show for it, not even an email to explain what is going on and why I am still waiting for my order to be delivered or my money back!!
written by Curlygirl73 on 22/11/2013
Like the previous reviewer I have had money deducted after an order on 9th November. No goods. No response to communication. BUYERS BEWARE. I notice there are no positive reviews since June this year so perhaps this company has problems. With hindsight, the failure to provide any contact telephone number on the website should have rung alarm bells. Do not part with your money.
written by krissy66 on 20/11/2013
I had ordered two items online in 8th November and stl no correspondence our goods from company. Money deducted and still awaiting goods. Repeated emails unanswered. I have lost my money
written by brigittesnoop on 12/06/2013
They have many brand names face creams and othet cosmetics. I purchased the guerlain success future day cream at around 45% off the original retail price. I will definitely use this website again in the future. I hope they will extend their range to more makeup products as well.
written by julietgg on 10/06/2013
I have bought 2 ysl touche eclat from their website and also a chanel perfume. They all have the cheapest price online. When my order arrived I was pleased to see that my products were exactly the same as the one I usually buy at house of fraser. They were authentic and in perfect condition. I think this is a great website for people looking to buy high end cosmetics but for less expensive than in the shop.
written by sandraeyo on 22/05/2013
I placed an order for a serum from my favorite brand kanebo which is usually quite pricey. I was glad when I found the serum on their website at discount prices. I saved around £20 on the original price. When my order arrived, the serum was perfect, exactly as the same I would buy on the high street. I would definitely buy from their site again!
written by lydiachambon on 10/05/2013
I received my order this morning and was pleased to see that the ysl touche eclat was a genuine one and that the packet arrived safely. I finally found a true bargain on this item. I will definitely buy another one from their website when I m finished with this one.
written by charchar85 on 09/05/2013
I have paid £109 for Creme de la Mer The Eye Concentrate and have not received my order after a week. I have also got no response to several emails enquiring whether the product has been dispatched. This website has no listed phone number and seems to operate under several email addresses which seems to be a deliberately misleading tactic to avoid even pretending they have any intention of sending you your order. I hope people do not believe the clearly fabricated positive reviews that have been posted on here praising this site (several of which were posted on the same day which is highly suspicious in itself) and get to see the negative reviews of secret beauty sales. It's really disgraceful how they are conducting their "business".
written by katiemissy on 09/05/2013
I have been looking for ages for discounted skinceuticals skincare. I can that I am very pleased I found this website. They also have others skin care brands like lancome and estee lauder. They have the best price online on severals products. I found them through google shopping comparaison and they come up many times with the lowest price on severals beauty products. I will definitely use this website again. thanks ! very happy with my order.
written by on 05/05/2013
my experience with secretbeautysales.co.uk is excellent. I have bought several times from their website and each time the product I ordered arrived quickly and the product was great. Nothing bad to say !
written by on 03/05/2013
great saving on makeup and luxury skin care. Will definitely use it again.
written by on 03/05/2013
really pleased with my purchase. Save £10 compare to what I was paying on the high street. Would definitely shop on this website again.
written by sonialarue on 01/05/2013
the skin care products are at bargain prices on this website. They have creme de la mer skin care at discount price which I think it's pretty much the only website doing it. I got the eye concentrate for £105 instead of £125 I used to pay in selfridges. I recommended this website to my friends.
written by annyscott on 01/05/2013
I was really pleased with my purchse. it arrived on time and was nciely packaged. I will definitely shop on there again. kind regards
written by Jacaly124 on 01/05/2013
Im really satisfied using Secret Beauty Sales product. This product working well for me. Thnx
written by Kikaa1962 on 24/04/2013
I ordered a creme de ler mer creme yesterday, after speaking to a very nice lady over email, who answered all my questions. The item arrived today! It was was packaged and in excellent condition! Will recommend Secret Beauty Sales to all my friends, family and colleagues. Thankyou
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site
As rated by our community of reviewers
Curlygirl73's Response to krissy66's Review
Written on: 22/11/2013
Me too. Ordered on 9th November. Money taken. No delivery and no communication. BUYERS BEWARE!