time waster - dissatisfied

NOT HAPPY - TIME WASTER.

I place my order on 5th February 2017 using first class (which is the fast service available on this website) and still waiting on 9th Feb for item to arrive. I haven't received any order acknowledgement or any communication. I am not happy with their services.

Update 14th February 2017

After writing review here and making a complaint on website and calling the company, I was told that my street address is missing, which I provide them over the phone and I will told that my item sill be delivered on 11th Feb (sat) on latest by 13 Feb (mon).

I did not received anything till 13th Feb and hence decided to send them another email telling them how bad their services are and how unhappy I am.

Please see the email I receive from pharmacy first on 14th Feb (today)


date: Tue, Feb 14, 2017 at 10:50 AM
subject: Re: Contact Form
signed-by:

Good Morning Ali,

It is not our responsibility to ensure that your address was entered correctly. It is lucky that we spotted it or it would very likely have ended up in Royal Mail's system for weeks. Due to the delay caused by your address being entered incorrectly we could not send your order out right away as we'd ran out of stock by that point and had to pay extra to order it in for you, it was due to be dispatched today. If you'd like, we can refund your order for you. Regards,

Later on I received another email stating that they have decided to cancel my order as I have left a review about their services.

The point which is important here are I have paid for my order and pharmacy first have to reserve my item as I have already paid for it, in this situation how can they go out of stock. This simply means that pharmacy first never had my item in stock and they were trying to gain time to place an order and to gain more time they were making excuses the street name missing etc.

This company has wasted my time, hold on to my money and I don't know when I will get my refund?

I will update you guys if and when I get my refund from this company."