Nature's Vale Reviews - www.naturesvale.co.uk

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★☆☆☆☆
1.4 / 5
12% of users recommend this
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  • Customer Service

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  • Value For Money

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Latest Reviews

★☆☆☆☆

“I still haven't received an item i ordered last month,...”

Written on: 20/09/2014 by MaddoxPowers72 (1 review written)

I still haven't received an item i ordered last month, terrible company… Read Full Review

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★☆☆☆☆

“Dont buy from this company..”

Written on: 20/09/2014 by Perry1968 (1 review written)

As the other negative reviews, I ordered a product but after three weeks of waiting I've received nothing, I've made numerous phone calls and sent several emails, but you don't get answers from either, I'm guessing I've been ripped off, very frustrating… Read Full Review

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★☆☆☆☆

“So, i have had the same experience as many here. No...”

Written on: 18/09/2014 by capoeira (1 review written)

So, i have had the same experience as many here. No product, generic emails, customer service line does not answer and no refund. What i have done and you too can do, is report them: Here are the companies house details. They go under Avolan Products,  So, if you check companies house their number is: 08574311 Please help expose them and stop what is basically robbery of decent people… Read Full Review

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★☆☆☆☆

“AVOID”

Written on: 18/09/2014 by ElianStrong426 (1 review written)

brought item, not recieved it after 2 weeks emailed them recieved no reply, rung them and just rings and goes dead, AVOID AT ALL RISK… Read Full Review

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★☆☆☆☆

“HORRIBLE AWFUL STAY AWAY”

Written on: 17/09/2014 by 100Boyd (1 review written)

I placed an order and paid through PayPal (thank goodness). I got an order confirmation and this is all I got. I e-mailed them many times but got no reply. I opened a case on PayPal who acted immediately and I got refunded. These people should be reported to the Police and this is what I intend to do. STAY AWAY PROTECT YOURSELVES … Read Full Review

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Capoeira's Comment

Written on: 18/09/2014

the same happened to me they are bad...their customer care line never answers. Im going to report them.

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★☆☆☆☆

“No delivery or reply to Email”

Written on: 16/09/2014 by ctElliott468 (1 review written)

Terrible service, I had an auto email stating order had been completed. I assume this means dispatched but who knows. I awaited delivery within the 4 day postage paid for but nothing arrived. I sent and email but receieved no response. I entered a paypal dispute hopefully will get my money back. Avoid at all costs… Read Full Review

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★☆☆☆☆

“I'm pretty sure this is one of those pop-up websites...”

Written on: 12/09/2014 by Lubnasir (1 review written)

I'm pretty sure this is one of those pop-up websites that takes your money, doesn't deliver goods as described and disappears. The telephone number is obviously shared by many companies as it isn't personalised. Ordered 30th August. No goods, no response to e-mails, nobody answering their phone which rings and rings then gets cut-off. About to contact my credit card company to arrange a refund :-(… Read Full Review

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★☆☆☆☆

“Cannot ring them .. No reply to email.!!”

Written on: 11/09/2014 by Jade402 (1 review written)

Ordered two items from this company on 30th August. They took their payment at that point. After 5 days I rang to say the items had not arrived. Spoke to a girl who sounded like she couldn't care less. One item was out of stock so I asked why they hadn't the courtesy to email me. I was promised that item would be back in stock by 10th and they would then send both items to me 1st class to be received by me on 11th. It is now the 11th and with no sign of goods I rang to see if they had… Read Full Review

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Georgie906's Comment

Written on: 15/09/2014

Follow up to my review above.

After still no contact from them despite a further email requesting a refund I progressed my complaint via Paypal. After reviewing my claim they have obtained a refund for me.

Please note that this company is still not taking calls and in view of this I would suggest that they may be in trouble and not to deal with them.

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★☆☆☆☆

“Awful - Don't waste your time ”

Written on: 11/09/2014 by Carmen268 (1 review written)

Placed order, paid, got confirmation email. Great! But that was the last I heard from them. No dispatch email, no email to say there was a problem. Nothing. Waited and waited. After nearly 2 weeks of silence I phoned their 08 number - doesn't give a company name, just say's thanks for calling. Not professional at all. Spoke to a chap who said he would look into my order and email me within 20 minutes with an update... Seemed nice but no email arrived. Been trying to call them again but the… Read Full Review

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★☆☆☆☆

“BEWARE!!”

Written on: 08/09/2014 by 459McCormack (1 review written)

Placed an order but never received it, called and emailed the several times, no reply. Had to open a 'dispute resolution' with Paypal - AVOID THEM!… Read Full Review

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★☆☆☆☆

“BEWARE!!”

Written on: 08/09/2014 by 459McCormack (1 review written)

Placed an order but never received it, called and emailed the several times, no reply. Had to open a 'dispute resolution' with Paypal - AVOID THEM!… Read Full Review

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★☆☆☆☆

“Short Dated & Poor”

Written on: 05/09/2014 by ktYoung87 (1 review written)

Thought their prices were too good to be true! Took weeks to arrive, 3 of the 5 items were missing. All items were short dated. I've also noticed a lot of products on there are not available on the high street and were discontinued so I don't know where they are buying in from. Avoid especially with an 08 telephone number!!… Read Full Review

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★★★★★

“Great site, low prices and good service”

Written on: 23/08/2014 by Woodxc277 (1 review written)

I was going to give Nature's Vale 4 stars but only because I've not had any problems that required dealing with their customer services (so I can't rate for that). But then I decided to just go ahead and give 5 anyway, for 2 reasons: 1. Natures Vale should have many more positive reviews on here, I've ordered twice now and both times were quick and hassle free and saved me a packet as I'd normally have to pay import costs (i usually order from the states) 2. It's a shame that only people… Read Full Review

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Woodyrlw's Comment

Written on: 09/09/2014

People only have something bad to say when they have been ripped off by Natures Vale. I personally, have reported them to the Police.

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★☆☆☆☆

“Very new website. Poor Customer Service. ”

Written on: 16/08/2014 by Hamiltonri156 (1 review written)

I made 3 orders from this site. They say they deliver in 5 days.... WRONG Took 2 weeks for the 1 order. 2.5 weeks for the second. Both orders had items missing and damaged. After a bit of research I found out the website was only registered in June 2014 and it is obvious they don't have any good systems in place to handle order processing. I gave them the benefit of doubt, being a new company and made a 3rd order. One week passed and i didn't hear anything. I called them and was told someone… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 31/07/2014 by Adyson350 (1 review written)

Plase note, I have given the company one star only because I was forced to. After placing my order, I received no confirmation. I chased this 4 times, with only a single response for me to confirm my name, eventhough it was on the paypal reciept I sent them as prrof of purchase. Since then, not w a word, 2 weeks after my initial order. The prices may be tempting, but trust me, spend a little bit more and go to a reputable company… Read Full Review

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★★★★☆

“Great, discounted items!”

Written on: 30/07/2014 by AmberBTalk (1 review written)

I found this website and at first I was a little concerned as I couldn't find any reviews online and it seemed to be quite a new brand. I always use natural and organic brands so this was a great find for me, especially seeing as I can get American brands at a cheap price too.. I placed my order and received an e-mail confirmation. I paid via Paypal and selected the pay after delivery option in case it was dodgy. I got an e-mail 5 days later saying one of the items was out of stock & they have… Read Full Review

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★☆☆☆☆

“Incorrect & Missing Items.”

Written on: 24/07/2014 by GreysonEgan346 (1 review written)

The website is cumbersome, there are no filters / categories to easily find what you want. The detail is excellent showing all the ingredients. It took me hours to pick what I wanted as there is a huge range and I was specifically looking for non-toxic products made with natural ingredients. After doing so much research, I was very much looking forward to receiving my items. There wasn't any communication about my order except when I prompted them by email. Then I had an email saying an item… Read Full Review

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