written by Sticky01 on 07/10/2014
Another bad review, sent an order in August 2014, price seemed to good to be true. 3 weeks later no goods and no contact from Natures Vale! Tried to send them a message via their web site, still no reply. Contacted manufacturer they informed me that the item I had been trying to purchase is not available in the UK. Raised dispute with Paypal and they reimbursed me. Well done Paypal.
written by 319Andrews on 02/10/2014
I will be contacting Trading Standards as a matter of URGENCY. They do not reply, answer the phone or have a legitimate website. DO NOT PUT AN ORDER IN WITH THIS COMPANY as they are NOT trustworthy. I have had no products delivered and they have NOT returned my money. I will NOT let this go even if I have to travel to Leeds to knock on the Flat door.
written by 218Hopkins on 01/10/2014
I think this company are operating under false pretences, at the least. They took my order, I receieved nothing and heard nothing. Then I tried to track it and just got an automated reply saying they were having trouble with their site. The only good news is I don't think they have taken our money, But that is still tbc.
written by 64Klein on 01/10/2014
I ordered some drain cleaner weeks and weeks ago. Nothing turned up so i sent them an email. No reply. Sent another. Not sure what to do next.
written by baowl on 29/09/2014
What a terrible terrible company. I have always ordered from online and rarely had any issues. 5 Weeks has gone by now without any word from the seller or product. I have emailed 7 times with no response. Please make sure you completely avoid this company they are thiefs and criminals clearly. I have contacted paypal and hope to get a refund.
written by zenergy on 28/09/2014
i got drawn in by the cheap prices, a month later no delivery,no comunication. have opened case with paypal. i believe this company is taking as much money as they can before they get officially found out ! no stars would be more appropriate.
written by SidneyGriffin-Alt on 28/09/2014
I have ordered a couple of items a month ago and never receive them. They did not response email as well. AVOID this company!
written by Abrahamz77 on 28/09/2014
If you pay for a product and never receive it and receive no correspondence or response to requests for information or refund then I believe that this falls into the category of this company intentionally intending to permanently deprive me of my money. Anyone else have a better definition?
written by LuckyTom on 24/09/2014
Ordered items a month ago and still hva enot received them. Absolutely no response from the company. DO NOT USE THIS COMPANY.
written by MaddoxPowers72 on 20/09/2014
I still haven't received an item i ordered last month, terrible company.
written by Perry1968 on 20/09/2014
As the other negative reviews, I ordered a product but after three weeks of waiting I've received nothing, I've made numerous phone calls and sent several emails, but you don't get answers from either, I'm guessing I've been ripped off, very frustrating..
written by capoeira on 18/09/2014
So, i have had the same experience as many here. No product, generic emails, customer service line does not answer and no refund. What i have done and you too can do, is report them: Here are the companies house details. They go under Avolan Products, So, if you check companies house their number is: 08574311 Please help expose them and stop what is basically robbery of decent people.
written by ElianStrong426 on 18/09/2014
brought item, not recieved it after 2 weeks emailed them recieved no reply, rung them and just rings and goes dead, AVOID AT ALL RISK
written by 100Boyd on 17/09/2014
I placed an order and paid through PayPal (thank goodness). I got an order confirmation and this is all I got. I e-mailed them many times but got no reply. I opened a case on PayPal who acted immediately and I got refunded. These people should be reported to the Police and this is what I intend to do. STAY AWAY PROTECT YOURSELVES
written by ctElliott468 on 16/09/2014
Terrible service, I had an auto email stating order had been completed. I assume this means dispatched but who knows. I awaited delivery within the 4 day postage paid for but nothing arrived. I sent and email but receieved no response. I entered a paypal dispute hopefully will get my money back. Avoid at all costs.
written by Lubnasir on 12/09/2014
I'm pretty sure this is one of those pop-up websites that takes your money, doesn't deliver goods as described and disappears. The telephone number is obviously shared by many companies as it isn't personalised. Ordered 30th August. No goods, no response to e-mails, nobody answering their phone which rings and rings then gets cut-off. About to contact my credit card company to arrange a refund :-(
written by Jade402 on 11/09/2014
Ordered two items from this company on 30th August. They took their payment at that point. After 5 days I rang to say the items had not arrived. Spoke to a girl who sounded like she couldn't care less. One item was out of stock so I asked why they hadn't the courtesy to email me. I was promised that item would be back in stock by 10th and they would then send both items to me 1st class to be received by me on 11th. It is now the 11th and with no sign of goods I rang to see if they had indeed been sent. Phone rings and goes into their automatic answering service then after a while engaged tone is heard and it cuts off. I have also emailed them but no reply to date. I have a hunch I'm not going to see my items and wondering if I'll even get a refund. I paid through Paypal so have opened a dispute problem with them. My advice would be not to deal with this company until they get their act together .. if they ever do. I usually review web sites but didn't do this one until after I didn't receive the goods. Loads of unsatisfied customers!
Written on: 15/09/2014
Follow up to my review above.
After still no contact from them despite a further email requesting a refund I progressed my complaint via Paypal. After reviewing my claim they have obtained a refund for me.
Please note that this company is still not taking calls and in view of this I would suggest that they may be in trouble and not to deal with them.
written by Carmen268 on 11/09/2014
Placed order, paid, got confirmation email. Great! But that was the last I heard from them. No dispatch email, no email to say there was a problem. Nothing. Waited and waited. After nearly 2 weeks of silence I phoned their 08 number - doesn't give a company name, just say's thanks for calling. Not professional at all. Spoke to a chap who said he would look into my order and email me within 20 minutes with an update... Seemed nice but no email arrived. Been trying to call them again but the line rings a bit then goes dead. Just don't waste your time with them - shop elsewhere and save yourself the hassle.
written by 459McCormack on 08/09/2014
Placed an order but never received it, called and emailed the several times, no reply. Had to open a 'dispute resolution' with Paypal - AVOID THEM!
written by 459McCormack on 08/09/2014
Placed an order but never received it, called and emailed the several times, no reply. Had to open a 'dispute resolution' with Paypal - AVOID THEM!
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Zenergy's Comment
Written on: 01/10/2014
hi,hopefully you can claim vai card or paypal. they have been reported to the police and looks like there website has been taken down.