Very new website. Poor Customer Service.

Click here if this is your business
Nature's Vale - www.naturesvale.co.uk
★☆☆☆☆
1.3
From 26 reviews
8.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Hamiltonri156's review of Nature's Vale - www.naturesvale.co.uk

“Very new website. Poor Customer Service. ”

★☆☆☆☆

written by Hamiltonri156 on 16/08/2014

I made 3 orders from this site. They say they deliver in 5 days.... WRONG
Took 2 weeks for the 1 order. 2.5 weeks for the second. Both orders had items missing and damaged.

After a bit of research I found out the website was only registered in June 2014 and it is obvious they don't have any good systems in place to handle order processing.

I gave them the benefit of doubt, being a new company and made a 3rd order. One week passed and i didn't hear anything. I called them and was told someone would phone me that day to update me on the order. Later that day I received a refund and no telephone call explaining.

Avoid them!!

  • Health Suppliments

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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