Frustrating - never again

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  • Customer Service

  • Quality of website

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millavinilla's review of Lookfantastic.com www.Lookfantastic.com

★☆☆☆☆

“Frustrating - never again”

Written on: 29/04/2013 by millavinilla (1 review written)

I have probably purchased about 6-8 products from this site in the past. All orders were delivered fine. However I placed an order near the end of February which has still not been received. I would possibly be understanding if they were able to give a reason for this, such as the item being out of stock. However, every time I query it with them they simply say they will check with their warehouse and get back to me. They never return back to me. I asked for a refund two weeks ago, which they agreed to get their IT department to do. Have I received the refund? NO. I will not think of buying from them again. Customer Service is frustrating to say the least. I will gladly pay more at a website that is more reputable.

  • Goods purchased & cost

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