Buy elsewhere - absolute rubbish customer service!!!

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★★☆☆☆
1.6 / 5
15% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Lookfantastic.com www.Lookfantastic.com

★☆☆☆☆

“Buy elsewhere - absolute rubbish customer service!!!”

Written on: 19/02/2013

I placed an order on 6th December 2012. Order was despatched on 7th December and it's now 20th December and I'm still waiting. I've sent two email messages - no reply, not even an acknowledgement. Tried to phone, eventually got through (after waiting for half hour) just to be told I have to wait 14 days for it to be delivered. I've waited the 14 days and now I can't get through to their consumer service number due to the huge volume of calls. What a cowboy operation. How can this internet-based company can survive without reliable delivery service and solid customer focus is beyond me. I want a refund and I'm sure they will delay and try and wiggle out of it somehome. AVOID THIS COMPANY!!!!!

  • £50

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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