Never received order POOR CUSTOMER SERVICES

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NatalieMus's review of Lookfantastic.com www.Lookfantastic.com

★☆☆☆☆

“Never received order POOR CUSTOMER SERVICES”

Written on: 11/02/2013 by NatalieMus (1 review written)

I recieved a email to write a review on LOOK FANASTic from my order number which i never RECEIVED
a first i thought is it a JOKE by then i look up the rieviews and realised lots of people are experiencing the same problem as me so i decided to write my review
I ordered my products back in Jan 14th and to this day NEVER RECEIVED one of them was my daughter birthday gift between this time frame ans now I have called up 4 TIMES chasing this query I was told to fill in a non delivery form which I did and posted off special delivery it's been 14days and I still haven't heard NOTHING I called up and spoke to a customer service guy who said they recieved lots of post and i should get a email in a few days ...... still no joy i called up AGAIN ti was told to ffill the form in again and send it via Email done that and still NO JOY surely it doesn't take nearly 2weeks to prove I never received the item from the courier company not in this day and age

I am going to call up tomorrow and insist on a REFUND otherwise I will call the police my self for thief

Customer services is very poor and are not helpfully at all ,

Even back in oct 2012 I ordered some goods on promotion I never received the free gift I got a email to say the supply had run out and was no longer in stock

I hope this helps lookfanastic to REALISE what poor service they give and loss of customer I hope they relise it's all about the CUSTOMER and WORD OF MOUTH A VERY POWERFUL TOOL
It's a shame has they do stock great products

Natalie London

  • Hair product , juicy couture , face creams

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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