Complete Care Shop Reviews - www.completecareshop.co.uk

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★★☆☆☆
1.6 / 5
61
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Latest Reviews

★★★★★

“Exercise pedal”

Written on: 16/06/2016

first time I have ordered from this company & will certainly order again.very quick delivery. thankyou… Read Full Review

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★☆☆☆☆

“Awful- packaging, customer service, and returns”

Written on: 04/05/2016 by alexandra.caldin (2 reviews written)

We bought a shower seat which was too big when it arrived, although from the website measurements it seemed it would fit. The seat arrived wrapped in a bin bag, one corner was exposed and slightly damaged. We used the returns page to send it back, but when they arrived they said it was too big to take. I tried other companies, they also said it was too large. The cheapest it could be returned was £10.50! The seat only cost £16. I called they company for help and they rudely suggested I was… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 15/02/2016 by TimboC (1 review written)

Took 2 weeks to deliver, instead of the 3-5 days promised. Apparently an item was out of stock, but they couldn't be bothered to let us know (despite assurances to the contrary on their website)! When it did finally arrive, there were no instructions or fittings for the support bars. The items had all just been chucked into a big box - not packed at all. A child of 5 could have done better. There was a big rip in the box, so it was a wonder that the RADAR key (just loose in the box!!!) hadn't… Read Full Review

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★☆☆☆☆

“Ordered Auto Dial Panic Alarm ”

Written on: 18/01/2016 by L.Brumfield (1 review written)

Not arrived after 4 days rang to find out why,I was told it was not in stock and should be in next day,This was ordered on a 3-5 days delivery, the next day was 5 days,It would be despatched on the original 3-5 days making a total of 8-10 days.I asked them to send next day delivery,but was told this couldn't be done.I ordered by website so they had my email but didn't even let me Know there was a problem.I won't be using this company again… Read Full Review

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★☆☆☆☆

“Abysmal customer service”

Written on: 07/01/2016 by Robertsuw46 (1 review written)

I placed an order 11/12/15 and despite two phone (including today's) I still haven't received it. First of al I was told one of the 3 items I ordered was out of stock, so I asked for a full refund on that item. I asked why I wasn't told about this like it says I should be on their website. Don't know was the answer. I was then told the other two items would be shipped immediately. 18 days later and still nothing. I asked for a full refund today and was told that would take 7 working days to… Read Full Review

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★☆☆☆☆

“DOES NOT DELIVER!”

Written on: 23/12/2015 by DelilahGraves (1 review written)

Very disappointed now in this company. Order several items on the 10 December, some Christmas presents for this year not next year. No sign of anything yet. Telephoned them 21 December to be told one of the items was not going to be in stock until 13 January 2016, no one had bothered to inform me of this. Explained I need the rest of the items for Christmas and was told the rest would be sent of straight away. Still no sign of them. No reply to emails or facebook message. They still advertise… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 21/12/2015 by shopdirect (5 reviews written)

I have had a hellish year shopping with this company with just one order I placed in January. I place the order and did not get it so chased it up with the company only to be told it had not been despatched due to delay. I then placed it again and they charged me for the first and second order and despatched the items. These items were faulty and fell apart within six months contacted the company but they just ignored me and then tried to fob me off with the excuse they won't refund anything… Read Full Review

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★☆☆☆☆

“no one cwill respond”

Written on: 14/12/2015 by hangerbird1966 (1 review written)

Never have I dealt with a company who take the money and do not ghive as service. I haved been ignored… Read Full Review

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★★☆☆☆

“Snail pace despatch”

Written on: 13/12/2015

It took them nearly 4 weeks to despatch four items, i messaged them numerous times & they didn't reply once. I rang them a couple of times which was a waste of time on their main number 0845 not cheap from a mobile, then i found a mobile number for them online, well as its free from my mobile i pestered them so much i think they got sick of me in the end, mind you i did say " at this rate my dad will be dead by the time he gets the order " this company is a disgrace the way it treats customers… Read Full Review

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★☆☆☆☆

“TERRIBLE!!!!!!!!!!!”

Written on: 10/12/2015 by Steve414 (1 review written)

Absolutely rubbish service. Purchased item. Was sent the wrong item. Have emailed them on numerous occasions. Absolutely no reponse from anyone. Still have incorrect item. Have given up! They seem to be like one of those sellers in the well known auction site who sells you something then never replies to anything. You have more chance of being the first man on the moon than getting a response from them after purchase! Would not recommend purchasing from this "company"… Read Full Review

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★☆☆☆☆

“A snail could have delivered quicker”

Written on: 18/11/2015 by Marquise201 (1 review written)

I ordered a footstool on 03/11/15 for my wife while she was in the hospice, the plan being it would be here when she came home. However, it was not here whrn she got home, and within a few days, she became unwell again, confined to bed, and is now unfortunately terminal. The item eventually arrived on 16/11/15 and is now awaiting collection by courier. I have requested a full refund of all carriage charges, so let's see what happens. I bet this review won't appear on their website!… Read Full Review

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★☆☆☆☆

“"Uncaring and Incompetent Care Shop"”

Written on: 09/09/2015 by yvSantiago95 (1 review written)

Disgraceful service. Items ordered, slow delivery of wrong items. Returned and we now battle for the refund which they say will not include p&p although it was their error. Phone calls not returned and staff getting rude. Do not use… Read Full Review

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★☆☆☆☆

“Blooming awful !”

Written on: 07/06/2015 by bgKerr32 (1 review written)

Steer clear, absolute disgrace... Has taken me nearly 4 weeks of chasing and emailing these clowns to finally get a refund for items they had taken payment for, but were not in stock. … Read Full Review

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★☆☆☆☆

“Non delivery - don't care”

Written on: 05/05/2015 by jeremyhall (3 reviews written)

My delivery should have been made nearly two weeks ago. According to the courier delivery was made - NOT TRUE. Have tried to get completecareshop to get resolution - emails ignored and not acted on. I cancelled the order finally - but wonder whether I will get a refund. This is a supplier to AVOID… Read Full Review

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Jeremyhall's Response to jeremyhall's Review

Written on: 08/05/2015

An update - you get responses if you use twitter but not when you email. Not helpful since instead of going back to check emails they ask you to resubmit all the data - I suspect that complaints are so large that they cannot find my emails!

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Shopdirect's Response to jeremyhall's Review

Written on: 21/12/2015

They either have a dodgy email address or two as they always tell you the emails have not been received.

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★☆☆☆☆

“34 days to receive delivery”

Written on: 30/04/2015 by Patterson393 (1 review written)

Payed. Not received. Emailed Fobbed off Emailed Lied to Phoned them Lied to Promises broken Emails now ignored Compensation asked for. Promised but you guessed it. Like the original order not received Phone callback promised Not received If you want to order something extremely important to you and your loved ones and also want to waste your time and energy this is the company to choose. … Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 26/04/2015 by karen.holfve (1 review written)

I placed an order from Complete Care Shop for my elderly disabled father. The order they sent was incorrect - plus the box it came in was damaged and the product was absolutely filthy! We contacted them by email, they didn't get back to me so I rang them. The person that dealt with the emails was away so it would have to wait until she got back! When she did we asked for the product to be picked up and a refund! The product was picked up in February - it is now the end of April and there… Read Full Review

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★☆☆☆☆

“Poor overall service”

Written on: 15/04/2015 by MrGrumpy63 (1 review written)

9 March - ordered a walking stick for my 81 year old mother. Was showing (and still shows today 15 April 2015) as "Fast delivery available on this item"...well at best that was either a misrepresentation of fact or at worse a lie because 5 days later the stick still hadn't been delivered. 15 March - found their order tracking part of their website and submitted a message asking where my order was. 19 March – as I'd heard nothing back I called them. Was told they'd answered all the weekend… Read Full Review

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★☆☆☆☆

“Never Use please”

Written on: 10/04/2015 by Allen237 (1 review written)

on 27/1/15 I ordered 4 items, they immediately took my money via Paypal. On 2/4/2015 after numerous complaints by myself, excuses and lies by them I finally got my last items. I have emailed the Managing director several times, having been told they couldn't give me a phone number as he wouldn't speak to customers. Not once Have I had a reply. When the last items came there was a bed ladder in the box which I hadn't ordered. I have just rung and asked what I should do with it. I was not… Read Full Review

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Shopdirect's Comment

Written on: 21/12/2015

She is rude and obnoxious to a tee.

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Shopdirect's Comment

Written on: 22/12/2015

The sales manager I mean.

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★☆☆☆☆

“Ordered 1 item from them and they charged me 4 times...”

Written on: 20/03/2015 by JasonLXXII (1 review written)

Ordered 1 item from them and they charged me 4 times for the full amount. Avoid these like the plague lest they bite your fingers off too!… Read Full Review

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★☆☆☆☆

“Their name is a complete contradiction of what they offer”

Written on: 02/03/2015 by AJINTelford (1 review written)

Product ordered - Wheeled wooden trolley (requires home assembly) arrived on time - overall quality not really worth the money however it seemed basically be functional and filled an urgent need. Very shortly afterwards one of the brake wheels failed and we requested a replacement wheel and offered to send a broken pieces back and/or photographs as evidence. Was promised a replacement part - however: Then followed a chain of misinformation on availability of replacement wheel inc receiving a… Read Full Review

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