Complete Care Shop Reviews - www.completecareshop.co.uk

Click here if this is your business
★★☆☆☆
1.8 / 5
21% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Complete Care Shop - www.completecareshop.co.uk - Ask a question now

Media Gallery for Complete Care Shop - www.completecareshop.co.uk

Complete Care Shop - www.completecareshop.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“POOR POOR POOR”

Written on: 17/12/2014

I placed an order online on Nov 26th. 3 weeks later - no delivery, no communication, nothing. Contact with the company left me struggling to understand the quality of communication between departments, with a 'it's not my job' kind of attitude. A refund request has still not been processed nearly a month after my original order. Attitude of Manager - 'I'll pass on a message, but it's not my responsibility really'. Oh dear. Performance review and training required at all levels me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Iloveleeds's Comment

Written on: 18/12/2014

Not surprised to read this, I am really disappointed in this compant, their customer service is terrible.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“What care”

Written on: 30/10/2014 by Dbatmanor (1 review written)

i ordered some goods from this company a month ago and I have still not received anything. I have now told them that I don't want them now. All I got was an email back telling me my goods were on their way. I emailed them back to say that if they were delivered I would not be accepting them and requesting my money back. After reading the reviews on this website I think that I probably have a fight on my hands. I am only sorry that I didn't look at this website first. I looked at Trust Pilot… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Iloveleeds's Response to Dbatmanor's Review

Written on: 18/12/2014

check it when it arrives, I opened my purchase but didn't turn it on as It was a present for xmas. Thought Id set it up and it doesn't work, they don't want to know at the care shop, said I had 30 days then that's that.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Returning goods to this company comllete nightmare!”

Written on: 24/10/2014 by Jayvonp318 (1 review written)

I ordered a folding walking frame for my daughter but when it came I found that it was too big and cumbersome to use in the house and due to arthritis I found it almost impossible to fold up so I decided to return it. What a rigmarole this turned out to be! There was no returns form in the box and I had to go to their website to print one, then I had to visit umpteen different Courier websites to find out which would be the cheapest, also you need to weigh it at home to determine the price and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Awful service”

Written on: 18/10/2014 by Notveryhappy1234 (1 review written)

Ordered goods on 1st of October, still not arrived 18 days later. Have rang every day this week & been told goods will be despatched or they will ring back. They never have. Certainly won't use this company again. Worst company I've ever dealt with. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TOTALLY USELESS”

Written on: 03/10/2014 by DavidPolglase (1 review written)

Goods ordered did not arrive after three weeks. Sent four emails cancelling order and asking for a refund. Purchased similar goods at half price through Amazon Oneclick which arrived in 18 hours. Then order from Complete care shop (CCS) arrived one month late. Did not even open package. Collected by Hermes, but having to go through Bank to get money refunded. Do not dream of purchasing anything through this company - it is untrustworthy. Do not rely on the company website, according to their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Non existent delivery slow repayment”

Written on: 01/10/2014 by Stafford44 (1 review written)

Do not use this company particularly if you have a limited budget. Not only do they take your money and not deliver, they are full of false promises to reimburse the money. It took me several e mails and finally two phone calls to have the money back in my account, around 100 pounds. No apology or e mail to let me know the money was reimbursed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Wheelchair Bag with Crutch Pocket”

Written on: 24/09/2014 by kev8 (1 review written)

I ordered a back pack for my wheelchair, after paying £3.95 for the delivery. It turned up after ten days. When opened it was nothing like the item as described on the web site. I phoned them and informed them about this, and they were very unhelpful about it. All they said was post it back if you don’t want it. With no reason why this had happened. I was totally amazed by the lack of customer service. I will strongly not recommend this company to other wheelchair bound users. Mr K Bridge… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Got great service”

Written on: 28/08/2014 by mrscarter (1 review written)

I ordered a walking stick over the August Bank holiday & was delighted that I received it in 3 days. Products well priced & staff were helpful when I rang for advice. First time customer & I would use them again. Waiting for a refund on original stick I ordered, which was too long… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Intentional Misleading Delivery Information”

Written on: 16/08/2014

Our family ordered and paid in full for an Invacare Mattress for our mother who is suffering from severe back pain. The website claims 2-5 days delivery. I called prior to the order to be told that it will be 7-10 days. My first question is why is the website lying about delivery times? 11 working days have gone by and we have chased the order to be told by customer services that it arrived in their warehouse today and will be delivered next week. We said this is not good enough and were put… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“complete wallys is more like it”

Written on: 17/06/2014 by kellymorg (1 review written)

Place order middle of march, item did not arrive I contacted them 2 wks later was told not dispatched yet contacted them again few days later to be told it was dispatched and to check with royal mail as they might have it in which they didn't. So 1 month later im still chasing order. Would not give me refund. I decided to contact my bank to claim refund from them and let them know what I was doing. So they ended up refunding me in may with out letting me know. Customer service seems to be run… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never shop with this company again”

Written on: 12/06/2014 by JoaquinDavis (1 review written)

I was sent two of the same item when only wanted one on 14/5/2014 sent one back have spoken to staff on two occasions yet still have not received my REFUND! Even though item is now in their warehouse again! Complete care? Completely useless as a company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“poor service”

Written on: 04/06/2014

goods ordered 19/5/2014 still waiting delivery 4/6 /2014 tried to track order and was told someone would phone back in two working day no phone call is this what passes for service i will not use or recommend this compony to anyone else… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Evans16's Comment

Written on: 06/06/2014

Poor service I placed an order 21/5/20/14 still waiting, did have wrong order sent . Lied to me, said they had phoned me three times,no missed calls on phone. asked me to return wrong order.Postage and parking cost more than order.told to keep unwanted item. Not something I want. .I await next excuse.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Not a caring company”

Written on: 03/06/2014 by 372Larson (1 review written)

I ordered a Bed trolley for my ill father. After two weeks the delivery had not arrived, they have an automated on line order tracker which stated that the order was with despatch and they would contact me within 48 hours with a delivery time...they didn't. I rang and spoke with an advisor who promised to ring me back the same day...she didn't. I rang the next day and got her again " I was just going to check with despatch" was her reply. I said I would hold on while she checked and she… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never Use This Company Be Warned”

Written on: 29/05/2014 by McGregorht341 (1 review written)

Having placed an order that never arrived after months of waiting. I then request a refund for this order that never arrives. I have now had to chase what has happened to the refund and cant believe it hadnt been done. So now I wait again for my refund. Please be warned never order from this company. I will certainly never order from them and there customer service is terrible- they have no idea… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“appauling all round”

Written on: 29/05/2014 by dilly79 (2 reviews written)

Ordered 3 items. Chased after 10 days and was told that one item was out of stock, awaiting more and that they would send the other two if I wanted. 2 weeks later I phoned and cancelled entire order as nothing still arrived. Apparently they won't split low cost (£35?!?) orders. Let's see how long refund takes!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful service”

Written on: 16/04/2014

I ordered a toilet frame via internet for my mother with a promise of delivery in 3-5 days. After 4 days I asked via email about delivery & was told to wait 5 days. When I telephoned I was told the item was out of stock & in answer to my email the next day, I was told it would be 1 month before the item was in stock. I telephoned and cancelled the order and asked for immediate refund. Despite 3 phone calls and promises of refund it was just under 1 month before the refund was actually made… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid like the plague”

Written on: 15/04/2014 by RostandProductions (1 review written)

2 weeks after placing an order with no news update I finally got a reply saying they'd try and find out why. Since then I have heard nothing. I am about to issue a summons to the Small Claims Court. The sheer ineptitude, brazen lies on the website about quick delivery and bureaucratic incompetence of them having no idea what has become of my idea speaks volumes about how useless they really are. What's worse though is the sheer contempt for the smaller customer. I would never ever go near this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“customer care /refund”

Written on: 23/03/2014 by Emery473 (1 review written)

i ordered a powered pedal exerciser and when i received it looked like something you would buy at a boot sale so i informed complete care and the woman was very snotty and said there should not be a problem with it as it was a brand new line cut a long story short they arranged for a courier to pick it up and they would inspect it before i could have a refund (so much for no quibble money back guarantee)eventually after four phone calls and two unanswered emails three and a half weeks later i… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The most appalling customer service i've ever...”

Written on: 02/03/2014 by Schroeder1993 (1 review written)

Ordered 2 items 4 weeks ago.After waiting 7 days the order had not arrived so phoned Complete Care to ask what the situation was with my order. The phone was answered by a very rude ill mannered woman from whom I discovered the items were not even in stock at the time I placed my order, this didnt stop them taking my money though.Since then I have sent 3 emails to request a refund and have been fobbed off every time with pathetic excuses. I feel this company needs to be investigated by Trading… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“delivery lead time”

Written on: 05/02/2014

I waited three for delivery of a lamp,despite conacting the company on more than one occasion. I kept getting assurances that it would be despatched soon.Iwill never use this company again.the service is appalling!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview