Complete Care Shop Reviews - www.completecareshop.co.uk

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Worst company ever”

Written on: 08/09/2017 by Peaspudding (1 review written)

Ordered item ,got email detailing when to expect item,wrong item arrived ,they arranged return all going great,then it all starts I wait 4 days then I phone them get woman on other end of phone oh right I'll look into it for you ,oh we've sent correct item out ,nothing wait 4 days I use same phone can't get through ,can't get through,can't get through tried house phone straight through ,o we've sent it ten days ago can't understand why not received I'll just check ,I said you track all items… Read Full Review

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★☆☆☆☆

“Have received two black Springer ferrules with NO end...”

Written on: 17/08/2017 by Downeyee293 (1 review written)

Have received two black Springer ferrules with NO end rubber. Packaging clearly has outline of these but not in packaging. E-mail to you had a reply 'were being sent', not received… Read Full Review

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★★★★★

“Ultra Narrow Walking Frame”

Written on: 30/03/2017 by aeBradford277 (1 review written)

I purchased this item for my husband. He has found it very helpful and sturdy and it supports him well. If he falls he he grab it and use it to help himself up. The item was well packaged and arrived in only a few days. I would use this Company again if I need to purchase other disability items. Many thanks for a good service… Read Full Review

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★☆☆☆☆

“Useless. Didn't even dispatch within promised...”

Written on: 20/10/2016 by StuartMy (1 review written)

Telephone order for in-stock item. Promised dispatch same day and delivery in 3-5 days and over a week later not arrived. Discovered only dispatched a week after order placed. Refused to refund. Totally unhelpful. Not interested in resolving the no longer needed item. Don't use them… Read Full Review

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★☆☆☆☆

“Appalling Sevice”

Written on: 09/10/2016

Ordered from the website since it seemed good value for money and most of all said speedy delivery. After nearly three weeks I e mailed the company and got response saying they were changing warehouses and apologised for not letting me know and I would receive items promptly. I went on holiday and guess what still no delivery when I had been away so ended up sending an e mail through pay pal from which I received no reply and decided to escalate to a claim through pay pal and got my money… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 16/09/2016 by ReynaldoAdams44 (1 review written)

I ordered a suction grab rail for my Mum. Product arrived quickly but doesn't work as grab rail won't adhere to tiles or wall and actually came off in my Mums hand when she tried to use it. Complained to company who told me I needed to wait in all day for someone to collect it. When I said no they said they couldn't take my word it was faulty and there was nothing they could do. Rude staff. Won't be using them again… Read Full Review

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★☆☆☆☆

“Bad”

Written on: 01/09/2016 by Camille469 (1 review written)

I was told by CCS to arrange to return my item through their website, they put in all the details of the item so I arranged a return. When the courier turned up she only had a small car. I contacted CCS who told me it was nothing to do with them but to contact the courier company who sent me back to CCS. They said it was nothing to do with them they can't arrange returns so why was I aloud to arrange a return through their website. They sent me an email claiming they cannot arrange returns and… Read Full Review

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★☆☆☆☆

“WHAT IS GOING ON??”

Written on: 24/08/2016 by Sheepy.izzi (1 review written)

THIS review is for a current order placed nearly 3 weeks ago that i am STILL waiting for!! I have previously ordered off them and had the orders delivered VERY FAST and they have been brilliant. Best place to order pads for elderly relatives etc. (I used them for bedding for a lamb in the house and many times they've been through an automatic and a twin tub washing machine!!) BUT THAT WAS LAST YEAR. I HAVE NO IDEA WHAT IS GOING ON WITH THEM THIS YEAR! The service is TERRIBLE!! I wasted my… Read Full Review

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★☆☆☆☆

“Phones dont work”

Written on: 24/08/2016 by Forbesgm1950 (1 review written)

I ordered £20 worth of products online. I read that delivery takes 3 to 5 days. No delivery happened. After 3 weeks I emailed but received an email saying that the email had not been delivered. Next I phoned. It sounded very professional and I chose option 2 to track my order but pressing the button did not transfer me through to anyone. Same message again and again on both publicised numbers. I doubt that this company exists and am pleased that I spent no more than £20 with them. Would love… Read Full Review

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★★★★★

“Exercise pedal”

Written on: 16/06/2016

first time I have ordered from this company & will certainly order again.very quick delivery. thankyou… Read Full Review

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★☆☆☆☆

“Awful- packaging, customer service, and returns”

Written on: 04/05/2016 by alexandra.caldin (2 reviews written)

We bought a shower seat which was too big when it arrived, although from the website measurements it seemed it would fit. The seat arrived wrapped in a bin bag, one corner was exposed and slightly damaged. We used the returns page to send it back, but when they arrived they said it was too big to take. I tried other companies, they also said it was too large. The cheapest it could be returned was £10.50! The seat only cost £16. I called they company for help and they rudely suggested I was… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 15/02/2016 by TimboC (2 reviews written)

Took 2 weeks to deliver, instead of the 3-5 days promised. Apparently an item was out of stock, but they couldn't be bothered to let us know (despite assurances to the contrary on their website)! When it did finally arrive, there were no instructions or fittings for the support bars. The items had all just been chucked into a big box - not packed at all. A child of 5 could have done better. There was a big rip in the box, so it was a wonder that the RADAR key (just loose in the box!!!) hadn't… Read Full Review

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★☆☆☆☆

“Ordered Auto Dial Panic Alarm ”

Written on: 18/01/2016 by L.Brumfield (1 review written)

Not arrived after 4 days rang to find out why,I was told it was not in stock and should be in next day,This was ordered on a 3-5 days delivery, the next day was 5 days,It would be despatched on the original 3-5 days making a total of 8-10 days.I asked them to send next day delivery,but was told this couldn't be done.I ordered by website so they had my email but didn't even let me Know there was a problem.I won't be using this company again… Read Full Review

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★☆☆☆☆

“Abysmal customer service”

Written on: 07/01/2016 by Robertsuw46 (1 review written)

I placed an order 11/12/15 and despite two phone (including today's) I still haven't received it. First of al I was told one of the 3 items I ordered was out of stock, so I asked for a full refund on that item. I asked why I wasn't told about this like it says I should be on their website. Don't know was the answer. I was then told the other two items would be shipped immediately. 18 days later and still nothing. I asked for a full refund today and was told that would take 7 working days to… Read Full Review

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★☆☆☆☆

“DOES NOT DELIVER!”

Written on: 23/12/2015 by DelilahGraves (1 review written)

Very disappointed now in this company. Order several items on the 10 December, some Christmas presents for this year not next year. No sign of anything yet. Telephoned them 21 December to be told one of the items was not going to be in stock until 13 January 2016, no one had bothered to inform me of this. Explained I need the rest of the items for Christmas and was told the rest would be sent of straight away. Still no sign of them. No reply to emails or facebook message. They still advertise… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 21/12/2015 by shopdirect (6 reviews written)

I have had a hellish year shopping with this company with just one order I placed in January. I place the order and did not get it so chased it up with the company only to be told it had not been despatched due to delay. I then placed it again and they charged me for the first and second order and despatched the items. These items were faulty and fell apart within six months contacted the company but they just ignored me and then tried to fob me off with the excuse they won't refund anything… Read Full Review

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★☆☆☆☆

“no one cwill respond”

Written on: 14/12/2015 by hangerbird1966 (1 review written)

Never have I dealt with a company who take the money and do not ghive as service. I haved been ignored… Read Full Review

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★★☆☆☆

“Snail pace despatch”

Written on: 13/12/2015

It took them nearly 4 weeks to despatch four items, i messaged them numerous times & they didn't reply once. I rang them a couple of times which was a waste of time on their main number 0845 not cheap from a mobile, then i found a mobile number for them online, well as its free from my mobile i pestered them so much i think they got sick of me in the end, mind you i did say " at this rate my dad will be dead by the time he gets the order " this company is a disgrace the way it treats customers… Read Full Review

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★☆☆☆☆

“TERRIBLE!!!!!!!!!!!”

Written on: 10/12/2015 by Steve414 (1 review written)

Absolutely rubbish service. Purchased item. Was sent the wrong item. Have emailed them on numerous occasions. Absolutely no reponse from anyone. Still have incorrect item. Have given up! They seem to be like one of those sellers in the well known auction site who sells you something then never replies to anything. You have more chance of being the first man on the moon than getting a response from them after purchase! Would not recommend purchasing from this "company"… Read Full Review

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★☆☆☆☆

“A snail could have delivered quicker”

Written on: 18/11/2015 by Marquise201 (1 review written)

I ordered a footstool on 03/11/15 for my wife while she was in the hospice, the plan being it would be here when she came home. However, it was not here whrn she got home, and within a few days, she became unwell again, confined to bed, and is now unfortunately terminal. The item eventually arrived on 16/11/15 and is now awaiting collection by courier. I have requested a full refund of all carriage charges, so let's see what happens. I bet this review won't appear on their website!… Read Full Review

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