Complete Care Shop Reviews - www.completecareshop.co.uk

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★★☆☆☆
1.7 / 5
47
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Latest Reviews

★☆☆☆☆

“Non delivery - don't care”

Written on: 05/05/2015 by jeremyhall (3 reviews written)

My delivery should have been made nearly two weeks ago. According to the courier delivery was made - NOT TRUE. Have tried to get completecareshop to get resolution - emails ignored and not acted on. I cancelled the order finally - but wonder whether I will get a refund. This is a supplier to AVOID… Read Full Review

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Jeremyhall's Response to jeremyhall's Review

Written on: 08/05/2015

An update - you get responses if you use twitter but not when you email. Not helpful since instead of going back to check emails they ask you to resubmit all the data - I suspect that complaints are so large that they cannot find my emails!

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★☆☆☆☆

“34 days to receive delivery”

Written on: 30/04/2015 by Patterson393 (1 review written)

Payed. Not received. Emailed Fobbed off Emailed Lied to Phoned them Lied to Promises broken Emails now ignored Compensation asked for. Promised but you guessed it. Like the original order not received Phone callback promised Not received If you want to order something extremely important to you and your loved ones and also want to waste your time and energy this is the company to choose. … Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 26/04/2015 by karen.holfve (1 review written)

I placed an order from Complete Care Shop for my elderly disabled father. The order they sent was incorrect - plus the box it came in was damaged and the product was absolutely filthy! We contacted them by email, they didn't get back to me so I rang them. The person that dealt with the emails was away so it would have to wait until she got back! When she did we asked for the product to be picked up and a refund! The product was picked up in February - it is now the end of April and there… Read Full Review

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★☆☆☆☆

“Poor overall service”

Written on: 15/04/2015 by MrGrumpy63 (1 review written)

9 March - ordered a walking stick for my 81 year old mother. Was showing (and still shows today 15 April 2015) as "Fast delivery available on this item"...well at best that was either a misrepresentation of fact or at worse a lie because 5 days later the stick still hadn't been delivered. 15 March - found their order tracking part of their website and submitted a message asking where my order was. 19 March – as I'd heard nothing back I called them. Was told they'd answered all the weekend… Read Full Review

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★☆☆☆☆

“Never Use please”

Written on: 10/04/2015 by Allen237 (1 review written)

on 27/1/15 I ordered 4 items, they immediately took my money via Paypal. On 2/4/2015 after numerous complaints by myself, excuses and lies by them I finally got my last items. I have emailed the Managing director several times, having been told they couldn't give me a phone number as he wouldn't speak to customers. Not once Have I had a reply. When the last items came there was a bed ladder in the box which I hadn't ordered. I have just rung and asked what I should do with it. I was not… Read Full Review

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★☆☆☆☆

“Ordered 1 item from them and they charged me 4 times...”

Written on: 20/03/2015 by JasonLXXII (1 review written)

Ordered 1 item from them and they charged me 4 times for the full amount. Avoid these like the plague lest they bite your fingers off too!… Read Full Review

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★☆☆☆☆

“Their name is a complete contradiction of what they offer”

Written on: 02/03/2015 by AJINTelford (1 review written)

Product ordered - Wheeled wooden trolley (requires home assembly) arrived on time - overall quality not really worth the money however it seemed basically be functional and filled an urgent need. Very shortly afterwards one of the brake wheels failed and we requested a replacement wheel and offered to send a broken pieces back and/or photographs as evidence. Was promised a replacement part - however: Then followed a chain of misinformation on availability of replacement wheel inc receiving a… Read Full Review

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★☆☆☆☆

“So disappointed ”

Written on: 24/02/2015 by bvGeorge1985 (1 review written)

Ordered two items on the 3-1-15. No mention of delays. It's now the 22-2-15 and still nothing. I've called twice and told different dates each time and getting longer. The most awful service… Read Full Review

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★★☆☆☆

“item ordered not delivered”

Written on: 16/01/2015 by joc11 (1 review written)

i ordered a swivel bath chair on 2nd january 2014. Attime of placement of order, there was no indication of delay. However, when I had not received items by 9th january I e mailed to ask why. A family member then contacted the company on 12th january. When I still had not received the item on 15th january I called again and was told they had tried to contact me by phone to say the item had a 6 to 8 week delay. I did not get the phone call and they did not follow this up with an e mail to me… Read Full Review

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★★☆☆☆

“Avoid Avoid Avoid ”

Written on: 05/01/2015 by MatildaSpence275 (1 review written)

Purchased bath seat from complete care shop for my disabled child after reading the quite frankly outstanding reviews on their website. That was foolish naivety on my part. After a week waiting for delivery (website states 3-5 days) I tentatively emailed just to see when it would be delivered - nice lady emailed back saying I will look into your order Waited another week for reply- no reply so emailed again asking for any further details- got response that the item I ordered was not in stock… Read Full Review

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★☆☆☆☆

“POOR POOR POOR”

Written on: 17/12/2014

I placed an order online on Nov 26th. 3 weeks later - no delivery, no communication, nothing. Contact with the company left me struggling to understand the quality of communication between departments, with a 'it's not my job' kind of attitude. A refund request has still not been processed nearly a month after my original order. Attitude of Manager - 'I'll pass on a message, but it's not my responsibility really'. Oh dear. Performance review and training required at all levels me… Read Full Review

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Iloveleeds's Comment

Written on: 18/12/2014

Not surprised to read this, I am really disappointed in this compant, their customer service is terrible.

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★☆☆☆☆

“What care”

Written on: 30/10/2014 by Dbatmanor (1 review written)

i ordered some goods from this company a month ago and I have still not received anything. I have now told them that I don't want them now. All I got was an email back telling me my goods were on their way. I emailed them back to say that if they were delivered I would not be accepting them and requesting my money back. After reading the reviews on this website I think that I probably have a fight on my hands. I am only sorry that I didn't look at this website first. I looked at Trust Pilot… Read Full Review

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Iloveleeds's Response to Dbatmanor's Review

Written on: 18/12/2014

check it when it arrives, I opened my purchase but didn't turn it on as It was a present for xmas. Thought Id set it up and it doesn't work, they don't want to know at the care shop, said I had 30 days then that's that.

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★☆☆☆☆

“Returning goods to this company comllete nightmare!”

Written on: 24/10/2014 by Jayvonp318 (1 review written)

I ordered a folding walking frame for my daughter but when it came I found that it was too big and cumbersome to use in the house and due to arthritis I found it almost impossible to fold up so I decided to return it. What a rigmarole this turned out to be! There was no returns form in the box and I had to go to their website to print one, then I had to visit umpteen different Courier websites to find out which would be the cheapest, also you need to weigh it at home to determine the price and… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 18/10/2014 by Notveryhappy1234 (1 review written)

Ordered goods on 1st of October, still not arrived 18 days later. Have rang every day this week & been told goods will be despatched or they will ring back. They never have. Certainly won't use this company again. Worst company I've ever dealt with. … Read Full Review

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★☆☆☆☆

“TOTALLY USELESS”

Written on: 03/10/2014 by DavidPolglase (1 review written)

Goods ordered did not arrive after three weeks. Sent four emails cancelling order and asking for a refund. Purchased similar goods at half price through Amazon Oneclick which arrived in 18 hours. Then order from Complete care shop (CCS) arrived one month late. Did not even open package. Collected by Hermes, but having to go through Bank to get money refunded. Do not dream of purchasing anything through this company - it is untrustworthy. Do not rely on the company website, according to their… Read Full Review

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★☆☆☆☆

“Non existent delivery slow repayment”

Written on: 01/10/2014 by Stafford44 (1 review written)

Do not use this company particularly if you have a limited budget. Not only do they take your money and not deliver, they are full of false promises to reimburse the money. It took me several e mails and finally two phone calls to have the money back in my account, around 100 pounds. No apology or e mail to let me know the money was reimbursed… Read Full Review

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★☆☆☆☆

“Wheelchair Bag with Crutch Pocket”

Written on: 24/09/2014 by kev8 (1 review written)

I ordered a back pack for my wheelchair, after paying £3.95 for the delivery. It turned up after ten days. When opened it was nothing like the item as described on the web site. I phoned them and informed them about this, and they were very unhelpful about it. All they said was post it back if you don’t want it. With no reason why this had happened. I was totally amazed by the lack of customer service. I will strongly not recommend this company to other wheelchair bound users. Mr K Bridge… Read Full Review

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★★★★★

“Got great service”

Written on: 28/08/2014 by mrscarter (1 review written)

I ordered a walking stick over the August Bank holiday & was delighted that I received it in 3 days. Products well priced & staff were helpful when I rang for advice. First time customer & I would use them again. Waiting for a refund on original stick I ordered, which was too long… Read Full Review

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★☆☆☆☆

“Intentional Misleading Delivery Information”

Written on: 16/08/2014

Our family ordered and paid in full for an Invacare Mattress for our mother who is suffering from severe back pain. The website claims 2-5 days delivery. I called prior to the order to be told that it will be 7-10 days. My first question is why is the website lying about delivery times? 11 working days have gone by and we have chased the order to be told by customer services that it arrived in their warehouse today and will be delivered next week. We said this is not good enough and were put… Read Full Review

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★☆☆☆☆

“complete wallys is more like it”

Written on: 17/06/2014 by kellymorg (1 review written)

Place order middle of march, item did not arrive I contacted them 2 wks later was told not dispatched yet contacted them again few days later to be told it was dispatched and to check with royal mail as they might have it in which they didn't. So 1 month later im still chasing order. Would not give me refund. I decided to contact my bank to claim refund from them and let them know what I was doing. So they ended up refunding me in may with out letting me know. Customer service seems to be run… Read Full Review

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