Complete Care Shop Reviews - www.completecareshop.co.uk

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★★☆☆☆
2.0 / 5
26% of users recommend this
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Latest Reviews

★☆☆☆☆

“Wheelchair Bag with Crutch Pocket”

Written on: 24/09/2014 by kev8 (1 review written)

I ordered a back pack for my wheelchair, after paying £3.95 for the delivery. It turned up after ten days. When opened it was nothing like the item as described on the web site. I phoned them and informed them about this, and they were very unhelpful about it. All they said was post it back if you don’t want it. With no reason why this had happened. I was totally amazed by the lack of customer service. I will strongly not recommend this company to other wheelchair bound users. Mr K Bridge… Read Full Review

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★★★★★

“Got great service”

Written on: 28/08/2014 by mrscarter (1 review written)

I ordered a walking stick over the August Bank holiday & was delighted that I received it in 3 days. Products well priced & staff were helpful when I rang for advice. First time customer & I would use them again. Waiting for a refund on original stick I ordered, which was too long… Read Full Review

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★☆☆☆☆

“Intentional Misleading Delivery Information”

Written on: 16/08/2014

Our family ordered and paid in full for an Invacare Mattress for our mother who is suffering from severe back pain. The website claims 2-5 days delivery. I called prior to the order to be told that it will be 7-10 days. My first question is why is the website lying about delivery times? 11 working days have gone by and we have chased the order to be told by customer services that it arrived in their warehouse today and will be delivered next week. We said this is not good enough and were put… Read Full Review

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★☆☆☆☆

“complete wallys is more like it”

Written on: 17/06/2014 by kellymorg (1 review written)

Place order middle of march, item did not arrive I contacted them 2 wks later was told not dispatched yet contacted them again few days later to be told it was dispatched and to check with royal mail as they might have it in which they didn't. So 1 month later im still chasing order. Would not give me refund. I decided to contact my bank to claim refund from them and let them know what I was doing. So they ended up refunding me in may with out letting me know. Customer service seems to be run… Read Full Review

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★☆☆☆☆

“Never shop with this company again”

Written on: 12/06/2014 by JoaquinDavis (1 review written)

I was sent two of the same item when only wanted one on 14/5/2014 sent one back have spoken to staff on two occasions yet still have not received my REFUND! Even though item is now in their warehouse again! Complete care? Completely useless as a company… Read Full Review

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★☆☆☆☆

“poor service”

Written on: 04/06/2014

goods ordered 19/5/2014 still waiting delivery 4/6 /2014 tried to track order and was told someone would phone back in two working day no phone call is this what passes for service i will not use or recommend this compony to anyone else… Read Full Review

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Evans16's Comment

Written on: 06/06/2014

Poor service I placed an order 21/5/20/14 still waiting, did have wrong order sent . Lied to me, said they had phoned me three times,no missed calls on phone. asked me to return wrong order.Postage and parking cost more than order.told to keep unwanted item. Not something I want. .I await next excuse.

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★☆☆☆☆

“Not a caring company”

Written on: 03/06/2014 by 372Larson (1 review written)

I ordered a Bed trolley for my ill father. After two weeks the delivery had not arrived, they have an automated on line order tracker which stated that the order was with despatch and they would contact me within 48 hours with a delivery time...they didn't. I rang and spoke with an advisor who promised to ring me back the same day...she didn't. I rang the next day and got her again " I was just going to check with despatch" was her reply. I said I would hold on while she checked and she… Read Full Review

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★☆☆☆☆

“Never Use This Company Be Warned”

Written on: 29/05/2014 by McGregorht341 (1 review written)

Having placed an order that never arrived after months of waiting. I then request a refund for this order that never arrives. I have now had to chase what has happened to the refund and cant believe it hadnt been done. So now I wait again for my refund. Please be warned never order from this company. I will certainly never order from them and there customer service is terrible- they have no idea… Read Full Review

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★☆☆☆☆

“appauling all round”

Written on: 29/05/2014 by dilly79 (2 reviews written)

Ordered 3 items. Chased after 10 days and was told that one item was out of stock, awaiting more and that they would send the other two if I wanted. 2 weeks later I phoned and cancelled entire order as nothing still arrived. Apparently they won't split low cost (£35?!?) orders. Let's see how long refund takes!!… Read Full Review

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★☆☆☆☆

“Dreadful service”

Written on: 16/04/2014

I ordered a toilet frame via internet for my mother with a promise of delivery in 3-5 days. After 4 days I asked via email about delivery & was told to wait 5 days. When I telephoned I was told the item was out of stock & in answer to my email the next day, I was told it would be 1 month before the item was in stock. I telephoned and cancelled the order and asked for immediate refund. Despite 3 phone calls and promises of refund it was just under 1 month before the refund was actually made… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 15/04/2014 by RostandProductions (1 review written)

2 weeks after placing an order with no news update I finally got a reply saying they'd try and find out why. Since then I have heard nothing. I am about to issue a summons to the Small Claims Court. The sheer ineptitude, brazen lies on the website about quick delivery and bureaucratic incompetence of them having no idea what has become of my idea speaks volumes about how useless they really are. What's worse though is the sheer contempt for the smaller customer. I would never ever go near this… Read Full Review

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★☆☆☆☆

“customer care /refund”

Written on: 23/03/2014 by Emery473 (1 review written)

i ordered a powered pedal exerciser and when i received it looked like something you would buy at a boot sale so i informed complete care and the woman was very snotty and said there should not be a problem with it as it was a brand new line cut a long story short they arranged for a courier to pick it up and they would inspect it before i could have a refund (so much for no quibble money back guarantee)eventually after four phone calls and two unanswered emails three and a half weeks later i… Read Full Review

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★☆☆☆☆

“The most appalling customer service i've ever...”

Written on: 02/03/2014 by Schroeder1993 (1 review written)

Ordered 2 items 4 weeks ago.After waiting 7 days the order had not arrived so phoned Complete Care to ask what the situation was with my order. The phone was answered by a very rude ill mannered woman from whom I discovered the items were not even in stock at the time I placed my order, this didnt stop them taking my money though.Since then I have sent 3 emails to request a refund and have been fobbed off every time with pathetic excuses. I feel this company needs to be investigated by Trading… Read Full Review

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★☆☆☆☆

“delivery lead time”

Written on: 05/02/2014

I waited three for delivery of a lamp,despite conacting the company on more than one occasion. I kept getting assurances that it would be despatched soon.Iwill never use this company again.the service is appalling!!!… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 17/01/2014

I ordered 2 bibs from this company two weeks ago. When, after a week they hadn't arrived, I emailed to ask where they were, only to be told that one of the colours was not in stock, and wouldn't be available for another 3 weeks. Why was the order accepted then? I changed the colour of the order, and expected the bibs to be with me within a couple of days. Another week has gone by, and still no bibs - and no explanation! I run a support group for a health group, I shall certainly be letting my… Read Full Review

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★☆☆☆☆

“It's the same old song”

Written on: 11/12/2013

This company are charletons ey take your money and run. I have ordered from them twice and both times waited ages in fact still waiting two weeks later, no word and absolutely no apology. Will ever use again and unless the things you want are needed sometime in the future I would advise others to do the same. Shocking… Read Full Review

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★☆☆☆☆

“Poor”

Written on: 07/12/2013

It is a little disappointing to discover that they sell and take money for goods that they do not have in stock and cannot deliver. Reputable companies always mark an item as being out of stock, if that is the case. Once they've got your sale, they do not inform customers of the likely delay either. Pretty poor all round. … Read Full Review

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★☆☆☆☆

“Read before Ordering”

Written on: 24/10/2013

A shambles from start to finish. I placed an order with Complete Care after reading the reviews on Trust Pilot. Unfortunately the experience I have just had is nothing like those reported on that review site. I placed an order and within 3 days money was debited from my account (October 3rd). I received an email confirmation of the order but there was no mention when the order would be shipped or when I should expect delivery. I waited over a week and then called to see where my order was… Read Full Review

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★★★★★

“There is Hope and Honesty”

Written on: 21/10/2013

My most sincere thanks to all the staff employed by Complete Care for their diligence and effortsin getting the panic alarm system out to me within 3 working days as was promised . At last a trustworthy online service. Thank you all once again and you now have a new customer… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 20/10/2013

I placed an order, goods never arrived as they were out of stock and were never in stock at the time of order. 6 weeks later and I am still trying to get my money refunded. I will never use this company again as this is the second time I have had a bad experience, I gave them the benefit of the doubt the first time, but never again… Read Full Review

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