Written on: 25/07/2014 by ElizabethBarrettBogarde (1 review written)
I did not want to give them one star but cant submit this review unless I do.
I too had a good experience the first time I used Chemist Direct but not this time. The amount you have to order before free delivery has gone up and although super standard delivery is supposed to be 1 to 3 days my order hasn't arrived on day 4. This may be because they are using Hermes to deliver. I have been told first that an attempt was made to deliver yesterday. It wasn't. I stayed at home all day. When I disputed the delivery attempt i was told that it says 1 to 5 days on the website. It doesn't. I checked. The person who answered the phone did not apologise she just said she appreciated my frustration and I had to wait five days. If I had known this I would have paid the small extra charge for next day delivery. The customer service office closes at 5 which seems very early. I will not use Chemist Direct again.
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