Product never came & HORRENDOUS customer service!

Chemist Direct www.chemistdirect.co.uk
★★★★☆
4.3
87.0% of users recommend this
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ElisaHarding58's review of Chemist Direct www.chemistdirect.co.uk

“Product never came and HORRENDOUS customer service!”

★☆☆☆☆

written by ElisaHarding58 on 16/05/2014

I purchased something from chemistdirect.co.uk and paid online. I received the order confirmation email and that my order was on its way, but 12 days later nothing had arrived and I contacted their customer service asking (politely!) for an ETA on my purchase. Instead of replying to my email, they issued a refund without my consent. I'm based overseas and was charged extra fees due to foreign exchange rates and I did not want my order to be refunded. When I asked why they refunded without my consent, they replied after a further 2 days with a one line response about an incorrect shipping method. The shipping method was chosen automatically by their online payment system - you can't change this manually - and I was charged £20 for shipping anyway - the highest possible as I'm based overseas. They are refusing to reply to my emails. I've wasted over 2 weeks waiting for a product that never came and wasted money on a refund I didn't ask for. What HORRENDOUS customer service - avoid at all costs!!

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