Efficient, fast service & great prices

Chemist Direct www.chemistdirect.co.uk
★★★★☆
4.3
87.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Soundman471's review of Chemist Direct www.chemistdirect.co.uk

“Efficient, fast service and great prices”

★★★★☆

written by Soundman471 on 14/05/2014

Had read the reviews on the web about this company which were either good or totally the opposite so decided to try for myself.

I placed an order for a three month supply of a human drug (Famotidine 20mg tablets), which had been prescribed by my Vet for my dog, so not a straight forward order. I ordered Saturday 10 May, sent the prescription to them the same day by "Royal Mail Signed For", as it was the first time I had used them and I wanted to be able to track it. Received an e-mail on Monday 12 May to say they had received the prescription. The order was dispatched on Tuesday 13 May and delivered by Royal Mail courier on Wednesday 14 May. Excellent service.

The only hiccup I encountered is their website cannot process orders correctly which are for animals. Reason being, you have to pay VAT on them and their website does not ask you to pay it - I am told this is in process of being rectified. I received an e-mail asking me to contact them to pay the VAT, a straight forward telephone call.

I saved over £300 compared to the cost through my Vets, their service has been excellent and the only reason I have not given 5 stars is because I have only placed one order.

  • Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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