Never again

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Boots Reviews
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Laynegre's review of Boots Reviews - www.boots.com

“Never again”

★☆☆☆☆

written by Laynegre on 02/09/2014

Staff ignored us waiting at till while one assistant served a customer, lots of staff standing around at the one service till, avoiding eye contact - not once did an assistant say , "Sorry to keep you waiting."
Shelf stacker the most helpful where asked where a product was located .
The senior staff not at all customer friendly.

Items shelved in a confusing manner not where sign posted.
Notice that in general the most busy stores seem to be the most helpful, this store was almost empty.
Not a pleasing friendly shop, one star for the shelf stacker.Felt as if we were spoiling the till assistant's peace and quiet.

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Flick123's Response to Laynegre's Review

Written on: 05/11/2014

Shocking service....Ordered on line for next day delivery and called local store to be promised a call back which I didn't get!!....online customer service helpful and told me to check later in the day....called into the store with just one customer the assistants were rude and unhelpful....the pharmacist was dealing with me and although he was pleasant I was kept waiting 20 minutes...still not got the order so I would never use the online next day delivery as its just not true and they don't deliver next day!!

I would never shop in my local branch Newton le Willows ever again...miserable assistants and totally disorganized!!!

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