Dear Valued Customer, thank you for your purchase. We pride ourselves on our service and product quality. We hope that every customer will be completely satisfied with his or her purchase, however, we realise that returns are sometimes necessary. If you are dissatisfied with your product for any reason within the first 30 days of purchase, you may return it for a full refund.
You will simply need to provide your order number, e-mail address associated with your order and a brief description of the problem, via email or phone. We will then contact you with a Return Merchandise Authorization (RMA) number and refund you in full once your return reaches us.
Thank you and please let us know if you have any additional questions or concerns.
Kind regards,
Olivia
BIOVEA Customer Service
Reply to this comment
Nakedphil's Comment
Written on: 07/11/2014
Not sure which part of "no problems" was misunderstood. The website was a struggle but most websites are for those with less than perfect eyesight.
Biovea's Comment
Written on: 06/11/2014
Dear Valued Customer, thank you for your purchase. We pride ourselves on our service and product quality. We hope that every customer will be completely satisfied with his or her purchase, however, we realise that returns are sometimes necessary. If you are dissatisfied with your product for any reason within the first 30 days of purchase, you may return it for a full refund.
You will simply need to provide your order number, e-mail address associated with your order and a brief description of the problem, via email or phone. We will then contact you with a Return Merchandise Authorization (RMA) number and refund you in full once your return reaches us.
Thank you and please let us know if you have any additional questions or concerns.
Kind regards,
Olivia
BIOVEA Customer Service
Nakedphil's Comment
Written on: 07/11/2014
Not sure which part of "no problems" was misunderstood. The website was a struggle but most websites are for those with less than perfect eyesight.