Worst. Service. Ever

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Betterlife Healthcare - www.betterlifehealthcare.com
★★★☆☆
3.4
From 154 reviews
58.0% of users recommend this

  • Customer Service

  • Quality of website

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plh007's review of Betterlife Healthcare - www.betterlifehealthcare.com

“Worst. Service. Ever”

★☆☆☆☆

written by plh007 on 20/08/2014

Ordered a Mobility Scooter for my dadd via Lloyds Pharmacy who are part of the Betterlife group.

12 days later hadn't heard a thing. Chased. order note placed. Finally resolved but only as I tweeted the MD via Twitter. Disgusting service, terrible staff. Would never use again.

AVOID.

  • Mobility scooter

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Daveskilton's Response to plh007's Review

Written on: 03/09/2014

Can you please supply MD's twitter info.
I'm having problems with various aspects of a bed, pole and mattress!
thanks

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Plh007's reply to Daveskilton's Comment

Written on: 03/09/2014

@Cormac1963

Make sure you copy in @BetterlifeTweet

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Veeforce's Response to plh007's Review

Written on: 17/10/2014

How glad am I that I read yours and other reviews of this company. I started by e-mailing them asking a simple question to wit, what was the height of a particular scooter when the seat back was folded down. I ticked the box for e-mail as my preferred method of contact. I received an e-mail from them quite quickly which asked for a 'phone number so a Sales person could speak to me. I replied saying that I did not want to speak on the 'phone as I have a lung condition and talking robbed me of breath, If they couldn't answer a simple question via e-mail then so be it. Quickly they replied giving me the measurement requested. I replied saying that the info was favouirable for fitting the scooter in my car but I also said that I thought the Pic on the website was probably a library pic so could they e-mail a pic of the actual scooter? I have heard not a peep since. That, along with your review, told me all I needed to know abouit that particular Co. Luck escape in my view and I have now gone local.

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