So slow it almost felt like a fraud!

Click here if this is your business
★★★★☆
3.9
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  • Customer Service

  • Quality of website

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Click here if this is your business

463Berry's review of Allergy Liberation, www.allergyliberation.co.uk

“So slow it almost felt like a fraud!”

★☆☆☆☆

written by 463Berry on 12/09/2016

I'm in EU and was looking for a UK based webshop to buy some rare to find medications and avoid customs (packages for UK do not have to pass customs).

I found this webshop , it *seemed* to be in UK and had reasonable prices and shipping prices.
I registered on august 20 2016 and immediately placed my order and payed it straightforward.

The payment was accepted and then...nothing.

The order stayed in the "processing" state forever.
After 8 days I asked for informations and didn't get an answer, not even an automated email.

On august 15 2016 I got an email from their helpdesk telling me there was some trouble and they ad re-sent the package , and gave me a tracking number.

The tracking number was USPS and stated the label had been printed that day in California (US)!!!

So my package was to be delivered from US and therefore had to pass customs, which was the thing I wanted to avoid....

The tracking number itself was a little on the "sleepy" side; every day I checked it on USPS and it never changed from "Shipping Label Created, USPS Awaiting Item"
Finally, after 15 days (august 30) the tracking started to move!!!

Today, *after almost 2 months* I got the package, and on it there was indicated "gift"; I have to consider myself lucky that customs let it pass so "quickly" without holding it for further inspection...

So my review is: very unprofessional, very slow, to avoid at all costs!!(unless you can wait 2 months for medications...)

Hope this review helps others to decide!

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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