Rip off! Rubbish customer service

bakerdays - www.bakerdays.com
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SAwilts1985's review of bakerdays - www.bakerdays.com

“Rip off! Rubbish customer service ”

★☆☆☆☆

written by SAwilts1985 on 09/04/2015

Ordered a cake for my daughters birthday online, realising only 10 mins later I had ordered the wrong size I immediately rang them to explain, someone told me it was absolutely fine but he couldn't do the order change so his colleague would ring me back in the next couple of hours, 7 hours later I received a call saying that the cake had already been made and ready for dispatch (as I ordered for next next delivery) I explained that I rang 10 minutes after I ordered and that the gentleman said it wouldn't be a problem, I initially accepted that I would have to be happy with what I ordered, and went out to buy another cake as the one I ordered wasn't going to be big enuff. thinking about it I then decided I really wasn't happy so rang them back, again there was nothing that could be done, I explained that this wasn't my fault as I made them aware of my error 10 mins after ordering, the lady said she would call me back, she did so after 10 minutes then saying that they could swap the size, I then told her I have bought another cake to compensate! I think this is a dreadful cake supplier and the fact that I made them aware 10 mins later of the error and still couldn't see where their error was is awful! Wouldn't recommend ! And just to add I have never ever felt the need to write a reveiw before but in this case I feel so strongly!

  • Letterbox cake £20 ish

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