We ordered wine, didn't receive it. Contacted thtem numerous times to send it. Eventually promised a refund and two years on I'm still waiting. Haven't had any responses to any emails and there's no phone number. T

I ordered a bottle of wine for my sisters 50th birthday and never received it. I contacted the company and they said they would resend the item and offered me a refund. I thought that this was great, however, I never received either a replacement order or a refund. I have since contacted them via email about 10 times and have never received a response. I contacted my bank and they took up the fight for me. Dont buy from this company as it is obviously a rip off and a sham.

I ordered a bottle of wine for a friends 40th birthday 5 weeks prior to the event. The bottle never arrived. Successive emails to the company resulted in one acknowledgment response to state they would look into it. Several follow up mails from myself requesting and them demanding a refund garnered no reply from the company. In the end I had to instruct my bank to initiate a debit card claw back of money paid. Ironically this turned out to be the most efficient element of my dealings with Wine Memories.

Order was late when it arrived - so late that the occasion for which it had been ordered had passed - the bottle had leaked and the label was a soggy mess and they refused to respond to repeated requests to provide a refund or advise where I could return the defective item - these people are just shamming many genuine customers - do not go anywhere near them!

Truly terrible, ordered a bottle of wine for a friends birthday, it never arrived, after weeks of chasing I finally got a reply to my emails saying it was on its way. No apology though... When the wine arrived it was clearly tampered with as the sleeve had been cut and resealed with new wax. I spent weeks asking for a refund with no reply so ended up opening the wine and drinking it with a friend. To top it all off, the wine was corked and went down the plug hole. Potentially the worst company i have ever had the misfortune to use! Avoid at all costs.

Ordered a bottle of wine at the cost of £60 in June for a 50th gift.Never turned up, got told they had a message from Hermes that wine was leaking and that they could get another bottle dispatched to me and delivered within 48 hours. When checking on line for reviews ,which I should have done first, noticed this seemed to be common practice, everyone seemed to have the same message and wine never turned up within the 48 hours. Been trying since June 2016 to get a refund. Stay away from this company.

We ordered 2 bottles of wine for a friends 60th birthday 10 days before the date. Delivery promised within 2 days but nothing arrived. Chased by email and was advised there was a problem with their carrier Hermes. Kept chasing by email and did have replies saying they were sorting out with Hermes. Eventually a week later one bottle of wine turned up but it wasn't one of the bottles of Chianti we had ordered and it had sellotape over the top of the cork! Emailed several times but no replies and the correct wine didn't turn up. Thankfully was able to get.refund from credit card company. This company is a disgrace and the sooner it is closed down the better

I ordered a bottle of wine for a 30th birthday present. It was in plenty of time for their birthday in March. I received an email confirming the item had been ordered and then it was out for delivery and saw the money had left my account. The wine did not arrive so I contacted the company would said they would look into it and send another bottle. I waited and nothing arrived, I have them a different address for work, knowing it could be signed for and still didn't receive the wine. I have been emailing the company since March to see where the wine is or to get a full refund, I have heard nothing from them! The money has not been credited back to my account and I have not received the item to date. I email them every other week or so and apart from the first email from them, who could not get my name right, I haven't had reasoning or reply from them. Has anyone managed to get in touch as there is no number on the website.

I made an online purchase last week for guaranteed delievery within 2 days. Despite the money being taken from my account, I still haven't received my order and my emails are being ignored. There is no number to call on the website. Do not waste your money on this website.

Ordered a bottle of wine for my boyfriends 30th birthday with the delivery confirmation date due a week before his birthday. A week later and still no wine, contacted them to see where it was and got a response saying she'd issue me with a full refund. Another week went by still no refund or wine. Then got an email from a man saying the money had left their account - blatant LIE. I have so far, in 3 weeks sent 12 emails and only had these 2 responses back. I will be reporting to the Trading Standards. DO NOT TOUCH THIS COMPANY

The 40 year old wine I ordered as a gift never arrived. Every day post the expected arrival date I was told a different story about where it was. I was consistently promised it would arrive ‘tomorrow’ and delayed my travel plans in good faith. I was then offered a full refund - that never arrived either. PLEASE AVOID THIS COMPANY AND DON’T BE FOOLED BY THE 1234 CUSTOMER SERVICE PLAN.

My account has been debited, but no product has arrived. No reply back from company, 3 emails seny.. Birthday gift for my family members 50th birthday. Very very disappointed. No refund given 0 rating

How I wish I had read these reviews. Has anyone referred their problems to trading standards or equivalent?

This dodgy "company" has been reported to the National Fraud Centre for scheming people. DON'T buy anything at their online shop.

Possibly the most disgraceful company in existence. Their website is full of lies, they don't provide a phone number and their customer 'service' email team send out more lies. Deliveries do not arrive. They lie about who is delivering, when they are delivering and where your purchase is. They refuse to refund. NEVER order from them. They are criminals.

Ordered a bottle of 1986 wine for my brother's birthday. The wine didn't turn up on the day so I emailed to asked what had happened. I got a pretty speedy response saying that Hermes had made a mistake and that it would be sent within 24 hours. I emailed again 3 days later as the wine still hadn't turned up and they told me they were waiting for another response from Hermes. Since then despite number out emails I've had nothing. Terrible terrible company that should not be allowed to operate. It seems like this is a common problem so I hope that they are prosecuted very soon.

Ordering process was straight forward, took our money easily and without issue, never thought to read the reviews first, wish we had. Ordered the wine, requested a delivery date and they emailed back saying of course your wine will be delivered on that day, no problem, then it didn't arrive, waited two weeks and emailed again, any news on our wine, they said it's with Hermes, we'll track and let you know. I emailed again, send me the tracking doc and I'll chase, no reply. I email again, any news on wine? No reply. Emailed again when can we expect the wine or just send us some nice wine instead of what we ordered if you are having trouble. No response. Don't use this company, you may as well just throw away your money, they are liars and obvious cheats, scamists and don't deliver anything they just take your money.

I ordered a bottle of 50 year old wine for a friend's 50th from Wine Memories and having been relieved of £60 for the pleasure I've heard nothing from them since. I've emailed them 3 times (I really should have taken notice of the lack of a phone number...) and have been confronted with deafening silence. At one point I'd assumed they may have stopped trading, but then I checked with my credit card company and payment had been collected. I've obviously cancelled the transaction  Based on my experiences you'd be mad to have anything at all do with Wine Memories. My worst e-commerce experience - EVER!