Wine Memories Reviews - www.winememories.co.uk

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★★★☆☆
2.7 / 5
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Latest Reviews

★☆☆☆☆

“DO NOT USE WINEMEMORIES.CO.UK”

Written on: 04/02/2016 by seStewart388 (1 review written)

Late delivery - ruined my mother and fathers pearl wedding anniversary, please do not use this website! There is no contact number for good reason - they constantly deliver late. DO NOT TRUST THIS COMPANY!… Read Full Review

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★★☆☆☆

“Late, bad service”

Written on: 03/02/2016 by ChristianKirby452 (1 review written)

Wine was late, arrived just in time in the end, poor communication and customer service, no telephone number and now I know why… Read Full Review

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★★☆☆☆

“Started ok but........”

Written on: 28/01/2016 by LeahLondon (1 review written)

Ordered wine with 48 hour delivery, didn't turn up on time, finally did arrive and was left outside! Luckily my neighbours aren't bad! Paid extra for an engraved plaque, didn't get it at all. She assured me she would post one, didn't happen, sent three emails but was completely ignored. Conveniently for them doesn't have a phone number!… Read Full Review

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★☆☆☆☆

“Total waste of time”

Written on: 28/01/2016 by Kaleyg394 (1 review written)

Placed my order, the web site said 48 hours delivery, after waiting over a week and no delivery I emailed, no reply so after two days I sent another email, I received a reply saying wine was in the post and would be delivered the next day. Two days later received the wine. The luxury presentation box with the wine opener that was shown on the web site is nothing at all like the box I received and no bottle opener. Do not bother to order from this company all you will get is hassle… Read Full Review

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★☆☆☆☆

“No use this side”

Written on: 23/01/2016 by 131O'Neil (1 review written)

I ordered wine month ago, no wine, no money. I sent two emails and no answer. When I started report this side they changed address. I was silly but you must be careful, now I reported my case to fraud action… Read Full Review

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★★★★☆

“no issues at all”

Written on: 16/01/2016 by Dallas321 (1 review written)

I really cannot say a bad word against this company, I was in a bit of a sticky wicket and needed a bottle for a gift at quite short notice and they came up trumps, wine arrived in good time and in very presentable condition. Without doubt worth a go!… Read Full Review

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★☆☆☆☆

“Disgrace.”

Written on: 09/01/2016 by gpWilkinson297 (1 review written)

Ordered a bottle of wine for a special occasion with delivery promised in 48hrs. A week later i enquire where the delivery is. I did receive one response quickly to say they would chase it up. Three weeks have passed and numerous requests later, no bottle of wine, no refund and no response to emails. The website mentions about the companies ethos of customer service but they have failed in every way. You have been warned as others here have stated and you will lose out if you buy from them… Read Full Review

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★★★★☆

“Happy bunny”

Written on: 08/01/2016 by adamporter78 (1 review written)

Felt I should add my positive feedback as my wine arrived on time and in good shape. Prices are good and the overall service was as you would want. The gift was very well received and I will use them again. Chin Chin?… Read Full Review

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★★★★☆

“Small selection good prices, slow delivery. ”

Written on: 07/01/2016 by Praveen_ (2 reviews written)

I purchased a bottle of 1975 old wine for a colleague’s birthday. Having no idea of this stuff I went in blind and bought the first bottle I could see as the blurb meant absolutely nothing to me. I was encouraged by the price as it fitted quite nicely into my budget. The wine arrived a few days late and this did cause a little panic. Eventually sorted and I am pleased… Read Full Review

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★★★★☆

“Worth ordering from, with caution! ”

Written on: 06/01/2016 by anna458 (2 reviews written)

My wine arrived 4 days late and was left abandoned by the delivery company behind a disused bin in my back garden, although this is not directly an issue with winememories it was not resolved in time for me to give the gift on the intended date. In fairness to the company they did resolve this to the best of their ability and I did eventually give the gift a day late. The have advised that they have changed delivery company so I hope others don’t face the nightmare I had to endure… Read Full Review

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★★★★☆

“Nice wine, nicely presented. ”

Written on: 05/01/2016 by Victorc678 (1 review written)

I am very happy indeed with my vintage wine. I have never bought old wine before but felt this was a lovely thoughtful gift idea for my father. I also didn’t realise how affordable it could be. I ordered a bottle of 1955 wine and it came in good time. Best of all was the wooden gift box with wine accessories this really did add to the overall value of the gift. I have no hesitation in recommending wine memories. (I have advised winememories that I would be adding this review)… Read Full Review

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★★★★☆

“Good but could do better. ”

Written on: 04/01/2016 by Jean00 (2 reviews written)

Was recommended this site from a friend who had bought wine from them in the past and had been happy. My wine arrived on time but they did make a substitution from the wine I requested. After a plausible response I was happy to keep the wine that was sent as after a little research it appears to have been the same value. In my opinion they have office issues and they could do with a kick up the bottom… Read Full Review

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★★★★★

“Great”

Written on: 03/01/2016 by Helens3478 (1 review written)

There is a fair bit of negative reviews on her and I did see these before I bought my gift. I often take these reviews with a pinch of salt as they are not verified purchases which in my opinion makes this site irrelevant. But it does give you an eye-opener. Wine did arrive on time just before Xmas and the overall package was great. Will use again at some point in the coming year… Read Full Review

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★★★★☆

“Slow”

Written on: 02/01/2016 by davidfranklin54 (1 review written)

I wouldn’t say don’t buy from wine memories but I would say order at leases 1 week before you need to receive your wine. I have made a few purchases from them and although the product offering is strong their despatch delays are poor, and they often need prodded for tracking details. My advice is to use them with caution based on my feedback… Read Full Review

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★★★★☆

“A little slow but good value”

Written on: 01/01/2016 by paulr78y7 (1 review written)

My order arrived a few days late which wasn’t too much of a problem for me but I can imagine this may pose an issue if it was urgent as they don’t seem to offer an expedited service. The wine was very nicely presented and I felt very happy giving this as a gift… Read Full Review

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★★★★☆

“Good, but could be quicker!”

Written on: 31/12/2015 by andreaglens (1 review written)

Very pleased with both the wine and the box that it came presented in. I was a little disappointed with the 2 day delay. Seems others here have had the same problem with delivery times not being what they state. Will give them another go in the future and hope for the best… Read Full Review

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★★★★★

“Pleased with service and product ”

Written on: 30/12/2015 by Ketanm897 (1 review written)

I can’t fault winememories, I purchased a bottle of 1966 wine and it arrived in reasonably good time. The wine itself was in good condition and for the price I paid I feel I got good value, I will be using them again in the future. … Read Full Review

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★☆☆☆☆

“NO RESPONSE TO DAMAGED GOODS PLEE”

Written on: 30/12/2015 by CALUMA (1 review written)

Do not purchase from this company! I ordered a 1985 bottle of wine for my daughter's 30th birthday, with wooden presentation box and bar tools. It arrived 'corked' and smelling. The label was also torn, both defects would have been clearly evident to whoever packed this. When I asked for a replacement, I received an e-mail saying it would be arranged. After a week or so I enquirer to the where about some of said replacement - once more I received an e-mail saying they would track it. That… Read Full Review

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★☆☆☆☆

“Shambolic”

Written on: 23/12/2015 by Sharpmw139 (1 review written)

I concur with many of the reviews on here. This company is an absolute shambles. Failure to deliver wine bought in good time for a special occasion, followed by a promise to refund several weeks later. 10 days later, no refund has arrived. No phone number to call and they do not reply to emails unless you threaten to sue them, and even then not consistently. Avoid them at all costs as you will just be let down and may lose your money. Their conduct is the worst I have ever come across as a… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 22/12/2015

I ordered a bottle of wine for a special dinner. The website promised delivery within 2 days. Eight days later the wine finally arrived after emails and promises which brought nothing. The dinner's date was missed. I bought another bottle from a competitor which arrived promptly. In fairness some of the problem was caused by the courier company they use (think 'son of zeus, 'messengers of the gods'). They took five days to get a parcel to the south coast, delivered to the wrong address. Had I… Read Full Review

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