Wine Memories Reviews - www.winememories.co.uk

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Latest Reviews

★★★★☆

“Good value”

Written on: 25/07/2015 by smGoode406 (1 review written)

I wanted an inexpensive vintage wine that looked the part, these guys delivered. The wine was not the wine I had requested, they did let me know and to be honest at £50 I wasn't that concerned. The luxury wooden box is a great option. I would reccomend and will use again… Read Full Review

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★★★★☆

“Happy with wine & service”

Written on: 22/07/2015 by annabelleted (1 review written)

I required a bottle of 1975 wine and felt that this company offered good value. I purchased a luxury wooden box and plaque at extra cost but feel it added a great deal to the offering. The wine arrived well packaged and in good time. I will use them again in the not to distant future… Read Full Review

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★☆☆☆☆

“Very bad customer service”

Written on: 15/07/2015 by BrennanMcManus (1 review written)

I emailed the company for a recommendation on a 1965 wine and they responded promptly with their recommendation. They told me the order would ship the next day. Placed my order and did not get an email confirmation but my paypal account was charged. I contacted the company and they told me they would check into it and get back to me shortly. After 3 more emails to them, I still have not heard back. Very thankful I Used PayPal and they will reimburse me. Very disappointed with this company!… Read Full Review

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★☆☆☆☆

“Avoid at all costs. Your order will not arrive.”

Written on: 14/07/2015 by Jakob317 (1 review written)

I ordered a bottle of 40 year old wine for a birthday present. I didn't receive a despatch email so emailed twice for an update. I eventually got a response to say it was with Royal Mail. Several days later, still no wine. Don't bother ordering. I get the feeling it is run by one guy out of his house who is playing at running a business. Zero customer service skills or experience in running a successful business. I have now arranged a chargeback via my credit card company. I'll get my money… Read Full Review

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★☆☆☆☆

“Ordered a vintage 1975 wine. It arrived in about 2...”

Written on: 25/06/2015 by Kaleigh1954 (1 review written)

Ordered a vintage 1975 wine. It arrived in about 2 days as exepected and promised however it was in terrible condition. The bottle was dirty, labels were scratched and broken. After a proper check I found out they sent me completely wrong wine. Absolutely different to what I ordered. When I looked on the internet what type of wine they sent me, I couldn't find anything like that which made me think if it's even a real wine. Thinking what on earth have I received I looked at the bottle and there… Read Full Review

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★☆☆☆☆

“A terrible company with NO customer service”

Written on: 23/06/2015 by 303Serrano (1 review written)

I ordered a 1955 vintage wine 1o days ago and still have not received it. They have no phone number to call and my emails have been ignored. Do not order from this company!… Read Full Review

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★☆☆☆☆

“To be avoided! ”

Written on: 16/06/2015 by vaMcCartney301 (1 review written)

I recently ordered a 1975 bottle of Chianti to give as a 40th birthday present. The main reason I chose to order from WineMemories.co.uk is because of the promised quick delivery time. My order arrived 3 days late, and on the day that I was due to leave for the birthday weekend away. It caused a lot of stress and I very nearly had to buy an alternative present. To make matters worse when it did eventually arrive, it was not the wine I ordered; but due to my tight schedule it had to do! - Very… Read Full Review

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Awoolfie's Comment

Written on: 19/06/2015

Hi there - did you find a phone number for them? Wish I had read these reviews!!!

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★☆☆☆☆

“Terrible customer service ”

Written on: 10/06/2015 by Youngjan (1 review written)

I bought a 1965 bottle of wine for a 50th birthday and also opted for the 1965 plaque as an extra to be displayed on the box. When it arrived, it had 1975 instead of 1965. I emailed winememories who assured me the correct plaque would be sent next day delivery - this would mean we would get it before the party. It didn't arrive. I emailed again - after having had to give the gift with the wrong year on it. Again I was told it would be sent next day delivery. Never received it, emailed one last… Read Full Review

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★★★★★

“Excellent”

Written on: 07/06/2015 by MollyLucas439 (1 review written)

Ordered wine on Friday came the following Friday,the wine was correct the presentation box is very nice ,would recommend this company… Read Full Review

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★★★★☆

“No Issues but could improve”

Written on: 04/06/2015 by Clay1985 (1 review written)

I ordered the wine on Saturday and the correct wine arrived on Thursday. My main issue was that there was no confirmation of dispatch or phone number to talk to somebody. Having said that I e-mailed them and they replied within 15 minutes with confirmation of dispatch and expected delivery which was excellent… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 02/06/2015 by AndrewFullerton (1 review written)

I have purchased several bottles for a birthday present and had nothing but probelems with this company. Wine did not arrive and then was resent (supposedly) and still did not turn up! In the end I have received 3 out of the 4 bottles ordered but now there is absolutely no response from them or any sign of a refund! This is probably the worst experience I have had with any online retailer!… Read Full Review

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★☆☆☆☆

“Sent wrong wine, promised refund, then silence”

Written on: 27/05/2015 by DustinKlein (1 review written)

I ordered a specific bottle of 1954 wine for a 60th birthday present. A couple of days later the bottle arrived, but it was the wrong one. I emailed customer services, they explained it was an accident and we arranged a partial refund to cover the fact that I received an inferior wine. No refund ever arrived, and customer services are no longer responding to my emails… Read Full Review

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Andrewfullerton's Comment

Written on: 11/06/2015

Did you get a refund? I am still being ignored.

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Andrewfullerton's Comment

Written on: 11/06/2015

Did you get a refund? I am still being ignored.

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★☆☆☆☆

“Avoid this outfit!!”

Written on: 01/05/2015 by ArmaniThurston499 (1 review written)

I ordered a 1955 vintage and had to chase to have it delivered in under a week. As I see others have found they sent a different wine and haven't responded to emails trying to get this remedied. There is no phone number and the address is a warehousing one where 80% of the companies registered have been dissolved. I think we've all been ripped off and am taking the matter up with my credit card company… Read Full Review

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★☆☆☆☆

“I never received my order ”

Written on: 30/04/2015 by Garneran42 (1 review written)

I ordered a bottle and paid 20euros extra to have it delivered faster. They promised 3 to 4 business days. starting on day 6 I started contacting Wine Memories. I got one answer that someone was looking into my problem. I have not heard since. I sent several emails, and even sent an order cancellation on day 15 as the website promisses a money back guarantee if your order is not received within 14 days. I still dont have and answer and now have to go through the hassle of trying to cancel this… Read Full Review

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★☆☆☆☆

“IThey didn't deliver the goods I ordered or respond to...”

Written on: 29/04/2015 by Finn327 (1 review written)

IThey didn't deliver the goods I ordered or respond to emails. There is no phone number on their website to get in touch with anyone… Read Full Review

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★☆☆☆☆

“Wrong wine and no response anymore”

Written on: 24/04/2015 by andre.dalmulder (1 review written)

As more people that wrote a review about winememoties I also did not receive the wine that I ordered. Of course there can go something wrong, however they do not respond to my emails asking for their proposed solution to fix the problem. When I combine this with the lack of a phone number and more people that had the same experience I suspect that the mistake was "not by accident". I certainly would not do business with them again. Offering an expensive product and delivering poor services… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 22/04/2015 by dicklongbeach (1 review written)

They keep my money For wine I did not receive. They gave me an erroneous tracking number failed to respond to e mails. I tried to resolve issue with them for over a month. Do not do business with this company… Read Full Review

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★★★★☆

“Good Service”

Written on: 21/03/2015

Ordered a 55 wine in presentation box with year in silver. I ordered it late on a thurs evening and the receipt said it would arrive on Fri, which to be honest seemed a bit optimistic given a free postal service. Not surprisingly it didn't arrive on fri and I contacted the company who replied immediately; a chap I can't name apparently, said he would investigate. The wine arrived first thing on Saturday and I have to say I'm impressed. The presentation box is lovely and the wine was exactly as… Read Full Review

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Krgw's Comment

Written on: 31/03/2015

Who did you speak too and how?? Would love to know the secrets of your success.

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Gericault's Comment

Written on: 01/04/2015

Hi, I simply emailed them, they replied almost instantly and dealt with the issue. Excellent service I reckon.

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★★★★☆

“Prompt ”

Written on: 12/03/2015 by endramo78 (2 reviews written)

Unlike a few people on this site, my order arrived on time and in good shape. My 1965 wine was both in good presentable order and also well presented for giving as a gift. I will use them again… Read Full Review

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★★★★★

“They did the job”

Written on: 11/03/2015 by promitalea78 (2 reviews written)

I recently bought wine from this crowd and after contacting them to let them know how pleased I was they asked if I could reflect this in a review on this website, I had no hesitation in doing so as often only negative reviews are taken in consideration when people look at reviews, I should know I run an online business myself and have been on the receiving end of this. The wine was very good, the price was excellent and the service was spot on. Well done guys… Read Full Review

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Valc100's Response to promitalea78's Review

Written on: 11/05/2015

How did you contact a company without a telephone number!! I checked they had a UK address before ordering and was silly enough to assume there was a telephone number somewhere on the website. Now like others there is a problem -- ie wine in box not in bottle! and no one to speak to and no response to emails.

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