Wine Memories Reviews - www.winememories.co.uk

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★★★☆☆
2.6 / 5
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Latest Reviews

★★★★☆

“not too bad”

Written on: 29/04/2016 by Lauren_0H (1 review written)

I have to say I'm rather pleased with both product and the service I received. My wine arrived on the day that was advertised on the website and came very nicely presented. I bought the wine during a sale promotion and felt price was very good for what I received. I will certainly consider using this company again in the not too distant future… Read Full Review

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★★★☆☆

“slow”

Written on: 26/04/2016 by Joeopr90 (1 review written)

My wine was late, customer service was average. The only thing that balanced the experience was the actual wine which was good for the price. I own a wine shop and can vouch for the wine. I just seem to be joining a long line of people that are miffed with their delays… Read Full Review

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★★★☆☆

“Just ok! ”

Written on: 25/04/2016 by Jonathan0_k9 (1 review written)

Reasonable wine collection half decent prices fairly average service. Haven't decided whether to use them again that or not in the future has my wine was 4 days late this meant that I've missed the occasion that was meant for… Read Full Review

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★★★★☆

“Need not have worried!”

Written on: 25/04/2016 by Reesex353 (1 review written)

I placed an order for a 50 year old bottle of Chianti for a friend's birthday. It was only later that I read some of the reviews and I began to worry that I had made a mistake. When the wine didn't arrive when it should have done, I contacted them and got a reply within the hour. They kept me informed throughout and the wine arrived 3 days after due day but before birthday. It was nicely presented and well packed. I can't vouch for the quality of the wine itself, but as the title says, I need… Read Full Review

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★★★★★

“Regular customer ”

Written on: 23/04/2016 by Netech90866 (1 review written)

I have ordered from this company a number of times over the years and I think I've worked out what the problem is. They simply over promise and under deliver, quite literally. On the three occasions that I have purchased from them they have said on their website that my wine will arrive for example on Thursday the 6th and consistently the wine has arrived 3 days later than the date on their website. I sent management an email explaining my feelings and they agreed with me. I will continue to do… Read Full Review

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★★★★☆

“Could do better ”

Written on: 21/04/2016 by cj_apurba33 (1 review written)

I had a pretty good experience with these guys like others I had read the reviews, I don't always take them all completely to heart but there was a fair few bad ones here so I went ahead with quite a bit of intrepidation. The wine that I requested arrived a few days but still in reasonably good time for the birthday that was ordered for, so I'm happy to give them 4 out of 5 on this occasion they could surely do better… Read Full Review

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★★★★☆

“Urgent order ”

Written on: 20/04/2016 by Vivienne_N (1 review written)

With very little time to arrange a gift for a very important client we turned to winememories at the very last minute. I spoke with a lady who was particularly helpful at managing the logistics involved in getting this wine to my client at a particular time on a certain day. I didnt read any of the reviews I'm seeing on this website now, and I may not have made the decision of doing business with them if I had. In the end of the wine arrived on time and was exactly what we required so I cannot… Read Full Review

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★★★★★

“Faultless ”

Written on: 19/04/2016 by Jamse09a (1 review written)

I am not a wine expert/snob by any means but my brother is (a snob), an important birthday was looming and a vintage wine same the only choice. This company has a fairly small but reasonably priced selection of Italian vintage wine but to be honest a huge array of wines was not going to be of much use to me. My 1956 bottle of wine arrived in beautiful condition in a very nice pale wooden wine box with silver clasps and hinges. This attention to detail ensured that this gift really stood out… Read Full Review

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★★★★☆

“Reasurance helped ”

Written on: 18/04/2016 by Jammy_l09 (1 review written)

I needed a bottle of 40 year old wine for my brother's birthday I did read the reviews before I made the purchase. Based on this I contacted winememories asking for some reassurance. they assured me there would not be a problem and the wine would be with me promptly. They did indeed live up to this promise and the wine arrived the next day, lucky or not I am please with the item… Read Full Review

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★☆☆☆☆

“Shocking Service - They Ignore Customer”

Written on: 16/04/2016 by 248Dickson (1 review written)

I ordered a vintage wine with case and a plaque. When I received the item, the box was damaged and plaque missing. I emailed (as there's no phone number) and for over 2 months I've been emailing regularly to ask if they can help. They responded once by apologising and saying they would send a replacement. I've never seen that replacement and not heard from them since. I'd recommend either not using this company, or getting the products in person in their shop, so you can be 100% sure it's… Read Full Review

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★★★★★

“WAS I LUCKY AS WELL !”

Written on: 16/04/2016 by Uptongh452 (1 review written)

I ordered from this company and then found the terrible reviews. I though I had lost my money. Oh no, what a great service and wine and box as advertised. As far as I am concerned very good value… Read Full Review

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★★★★★

“Can't complain ”

Written on: 15/04/2016 by Apurba_d (1 review written)

I recently made an order for a bottle of 1966 wine for a friend's birthday. The wine arrived in good time and in very good shape. I have purchased vintage wine in the past from other suppliers and feel the swine memories offered a very comparable service at a reasonable price. I felt is important to add my review to this site because although it was positive I think it's important that people get to hear both sides. … Read Full Review

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★★★★☆

“Happy! Was I lucky.”

Written on: 12/04/2016 by Lisa_B99 (1 review written)

Unlike many other customers that seem to have made orders from this company I have to say I have no problems whatsoever my wine arrived within 48 hours of purchase it is in great condition for the age and the overall packaging and display box wanted more than I expected I will use this company again in the future has to be honest I have had a very good experience… Read Full Review

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Andreaperters5's Response to Lisa_B99's Review

Written on: 13/04/2016

I too must have been lucky, im only finding this website, my wine did come on time.

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★☆☆☆☆

“Absolutely awful service - do not use ”

Written on: 12/04/2016 by Winebuff (1 review written)

Very quick to take my money. My wine was delivered but the wine was leaking so unable to give as a present, I should also say that it was also the WRONG wine.. I've had to email several times to chase them up but had no contact from them . Shoddy service and will be talking to my credit card company on how to get the money back. I cannot believe that there isn't a phone number to contact them on either. Will never use them again… Read Full Review

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★☆☆☆☆

“Anybody interested in joining forces against this company?”

Written on: 08/04/2016 by debbie_1963 (1 review written)

Wine Memories? More like Bad Memories! I purchased a bottle of red back in December. Wrong bottle sent, AND no additional items in the presentation box sent as paid for. Finally managed to receive them in the nick of time for Xmas. However, to this day - I still have the WRONG bottle of wine, NOT the one I paid for. They made excuses after excuses - I've threatened to expose them, and quite frankly, they don't seem worried. I then receive an email back after my threat saying that I will be… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!”

Written on: 07/04/2016 by Jackdurbeyfield (1 review written)

As per the other reviews - I have no wine - money has been taken - and the usual fob you off email sent! The only memories this company will leave are bad ones!… Read Full Review

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Jackdurbeyfield's Response to Jackdurbeyfield's Review

Written on: 11/04/2016

Update to my review 07/04/16:

I have since received the wine in the presentation box, as per the order. Is it 50 years old? Who knows - it looks a little too new in my (limited) opinion.

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★☆☆☆☆

“Not to be trusted ”

Written on: 06/04/2016 by Jeanettewheeler0563 (1 review written)

Wine ordered money taken and nothing delivered. Fake tracking order provided for Hermes who had no record online of the delivery. I am presently in the process of reporting this business to the trading standards authority in addition to speaking to the bank about return of payment taken for goods not delivered… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!!!!!”

Written on: 05/04/2016 by AVP16 (1 review written)

Like the other reviews on here I made a special purchase 5 weeks ago for my fathers 50th birthday with 'wine memories' biggest mistake ever!!!!! They offered free next day delivery and had a discount on the wine, perfect! NOT!!!! I never received the wine, they have taken my money, I have emailed over 20 times getting very few replies to say they would refund me but they haven't. Now I'm being ignored!!!! This should be stopped!!!!! Utterly disgraceful… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!!”

Written on: 01/04/2016 by DominiqueScott (1 review written)

I ordered a 60-year-old bottle of wine from winememories.co.uk for a 60th birthday present. It has never been delivered. There is no phone number on their website so I have only been able to contact them via email. I have had one reply saying the courier (MyHermes) had the bottle and would deliver within 24 hours, that was over a month ago. I have contacted them numerous times since then but they have stopped replying. I have now contacted my bank to raise a Non Receipt Of Goods complaint to… Read Full Review

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★☆☆☆☆

“Stay Away!”

Written on: 27/03/2016 by Camryn11 (1 review written)

I like many others received a faulty bottle of wine. After initial helpful reply of promising an immediate replacement - I am still waiting nearly a month later. My numerous emails are never replied to and I have now threatened them with trading standards. It's such a shame and they have obviously ruined many celebratory experiences for people… Read Full Review

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