Wine Memories Reviews - www.winememories.co.uk

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Latest Reviews

★☆☆☆☆

“Do not use this compay”

Written on: 06/09/2016 by jcMcDowell53 (1 review written)

We ordered 2 bottles of wine for a friends 60th birthday 10 days before the date. Delivery promised within 2 days but nothing arrived. Chased by email and was advised there was a problem with their carrier Hermes. Kept chasing by email and did have replies saying they were sorting out with Hermes. Eventually a week later one bottle of wine turned up but it wasn't one of the bottles of Chianti we had ordered and it had sellotape over the top of the cork! Emailed several times but no replies and… Read Full Review

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★☆☆☆☆

“No wine! ”

Written on: 02/09/2016 by Disappointedwine (1 review written)

I ordered a bottle of wine for a 30th birthday present. It was in plenty of time for their birthday in March. I received an email confirming the item had been ordered and then it was out for delivery and saw the money had left my account. The wine did not arrive so I contacted the company would said they would look into it and send another bottle. I waited and nothing arrived, I have them a different address for work, knowing it could be signed for and still didn't receive the wine. I have been… Read Full Review

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★☆☆☆☆

“Total Money Grabbers”

Written on: 21/07/2016 by Coleman428 (1 review written)

I made an online purchase last week for guaranteed delievery within 2 days. Despite the money being taken from my account, I still haven't received my order and my emails are being ignored. There is no number to call on the website. Do not waste your money on this website. … Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER”

Written on: 19/07/2016 by RachaelRo (1 review written)

Ordered a bottle of wine for my boyfriends 30th birthday with the delivery confirmation date due a week before his birthday. A week later and still no wine, contacted them to see where it was and got a response saying she'd issue me with a full refund. Another week went by still no refund or wine. Then got an email from a man saying the money had left their account - blatant LIE. I have so far, in 3 weeks sent 12 emails and only had these 2 responses back. I will be reporting to the Trading… Read Full Review

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★☆☆☆☆

“Didn’t deliver, didn’t refund”

Written on: 16/07/2016 by 111Mason (1 review written)

The 40 year old wine I ordered as a gift never arrived. Every day post the expected arrival date I was told a different story about where it was. I was consistently promised it would arrive ‘tomorrow’ and delayed my travel plans in good faith. I was then offered a full refund - that never arrived either. PLEASE AVOID THIS COMPANY AND DON’T BE FOOLED BY THE 1234 CUSTOMER SERVICE PLAN… Read Full Review

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★☆☆☆☆

“Not received ”

Written on: 15/07/2016

My account has been debited, but no product has arrived. No reply back from company, 3 emails seny.. Birthday gift for my family members 50th birthday. Very very disappointed. No refund given 0 rating… Read Full Review

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★☆☆☆☆

“BEWARE!”

Written on: 14/07/2016 by Thurston237 (1 review written)

How I wish I had read these reviews. Has anyone referred their problems to trading standards or equivalent?… Read Full Review

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★☆☆☆☆

“This dodgy "company" has been reported to the...”

Written on: 13/07/2016 by BrandonSmith158 (1 review written)

This dodgy "company" has been reported to the National Fraud Centre for scheming people. DON'T buy anything at their online shop… Read Full Review

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★☆☆☆☆

“completely stung”

Written on: 13/07/2016 by Cowells71 (2 reviews written)

Said we would receive our wine in 3-4 working days for a big birthday, promised twice by two different people by email, never arrived, told hermes had it, wouldn't give me a tracking number, emailed again, no reply to two further emails, they are rubbish… Read Full Review

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★☆☆☆☆

“Utterly, utterly, criminal”

Written on: 11/07/2016 by Alec206 (1 review written)

Possibly the most disgraceful company in existence. Their website is full of lies, they don't provide a phone number and their customer 'service' email team send out more lies. Deliveries do not arrive. They lie about who is delivering, when they are delivering and where your purchase is. They refuse to refund. NEVER order from them. They are criminals… Read Full Review

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★☆☆☆☆

“Don't use them!! ”

Written on: 08/07/2016 by Keithlg458 (1 review written)

Ordered a bottle of 1986 wine for my brother's birthday. The wine didn't turn up on the day so I emailed to asked what had happened. I got a pretty speedy response saying that Hermes had made a mistake and that it would be sent within 24 hours. I emailed again 3 days later as the wine still hadn't turned up and they told me they were waiting for another response from Hermes. Since then despite number out emails I've had nothing. Terrible terrible company that should not be allowed to operate… Read Full Review

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★☆☆☆☆

“Liars”

Written on: 05/07/2016 by TitusKenney (1 review written)

Ordering process was straight forward, took our money easily and without issue, never thought to read the reviews first, wish we had. Ordered the wine, requested a delivery date and they emailed back saying of course your wine will be delivered on that day, no problem, then it didn't arrive, waited two weeks and emailed again, any news on our wine, they said it's with Hermes, we'll track and let you know. I emailed again, send me the tracking doc and I'll chase, no reply. I email again, any… Read Full Review

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★☆☆☆☆

“Is anyone there?!”

Written on: 05/07/2016

I ordered a bottle of 50 year old wine for a friend's 50th from Wine Memories and having been relieved of £60 for the pleasure I've heard nothing from them since. I've emailed them 3 times (I really should have taken notice of the lack of a phone number...) and have been confronted with deafening silence. At one point I'd assumed they may have stopped trading, but then I checked with my credit card company and payment had been collected. I've obviously cancelled the transaction  Based on… Read Full Review

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★☆☆☆☆

“No delivery, no reply”

Written on: 28/06/2016 by Noreenc (1 review written)

Wine ordered for a 30th birthday present as website said it would be delivered on or before 25 June. It hasn't arrived, there is no phone number on the website and I have had no reply to my email. Very disappointed… Read Full Review

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★☆☆☆☆

“DO NOT ORDER !!!!!”

Written on: 27/06/2016 by Tracy04 (1 review written)

I ordered a bottle of 1976 red for my Brothers 40th and paid for it on the 26th of May. I have never received my order and a refund as of yet. Whats worse is that you can not contact the bloody company direct and they never respond to e-mails. I am totally frustrated with the whole thing as my brother hasn't had a present off me yet, as I need my money back to buy something else. Like everyone else has said I wished I'd read the reviews first and I 100% do not recommend this company too anyone… Read Full Review

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★☆☆☆☆

“Non-existent Order”

Written on: 25/06/2016 by IrisMalone (1 review written)

Am still waiting for my friend's 50th birthday gift I ordered 2 weeks ago. They promised me a delivery date unfulfilled- I have been chasing but not a word from them. Horrible! I have never encountered an online company like this one. I will complain to the DTI and hope they get closed down for good! I don't even care if I do not get my money back. Just close them down and fine them and make sure they never set up business ever again!!! You should be ashamed of yoursevesf duping people like… Read Full Review

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★☆☆☆☆

“Avoid like the plague”

Written on: 22/06/2016 by AmirKeene197 (1 review written)

Despite advertising a 1-2-3-4 policy as follows: 1) To sell well sourced High quality and good value vintage wine. 2) To deliver all orders in a timely fashion. 3) To provide a high level of customer service when needed. 4) To provide after-care that will offer peace of mind. What the company actually does is 1) Impossible to know. Nothing was ever delivered. 2) Failed to deliver anything with no communication as to delays or 3) Getting in touch with the company was next to impossible… Read Full Review

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★☆☆☆☆

“Not happy!”

Written on: 20/06/2016 by viTierney131 (1 review written)

I wish I had read the reviews - I would of looked else where!!!!! Ordered bottle of 1966 - A totally different wine sent!! Questioned it (waited along time for replies from company) Asked why a different wine delivered...........No reply! Go else where!!!! … Read Full Review

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★☆☆☆☆

“'Terrible Wine Memories' is a better company name.”

Written on: 14/06/2016 by DJShearing (1 review written)

After being promised the wine for delivery on the 30th May, I have still not received and have been totally ignored by the so called staff. This company should not be allowed to trade and should be fined heavily. To let down customers who have paid up front must be illegal. It is a shame I can't find their full address as We would like to meet them face to face… Read Full Review

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★★★★☆

“Slow but steady. ”

Written on: 10/06/2016 by helenaroy78 (2 reviews written)

My order arrived a few days late which was a little concerning. Although the gift was not required until the weekend and I made my Order on a Monday morning. This really should have given them enough time to get this to me within a few days, most other sites seem to be able to manage it. All in all I am pleased with the wine… Read Full Review

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