Wine Memories Reviews - www.winememories.co.uk

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★★☆☆☆
2.1 / 5
36% of users recommend this
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Latest Reviews

★☆☆☆☆

“Disaster”

Written on: 20/12/2014 by ValeryClay (1 review written)

Disastrous experience - item didn't show up, it was impossible to contact the company by phone; managed to get some 'vague' response by email/chat message a day after the scheduled delivery date - nothing arrived and nor did they respond to further messages… Read Full Review

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★☆☆☆☆

“Don't Buy”

Written on: 04/12/2014 by Elliott90 (1 review written)

Website doesn't work properly so no idea if order has gone through. Goods arrived 5 days later although website said next day delivery! Were over charged and told money would be refunded but still waiting and now not getting any response to enquires. DO NOT DEAL WITH THIS COMPANY As previously said, bank statement lists money as going to a company called 'Toast Us' Taking complaint to trading standards… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 03/12/2014

BE WARNED - DO NOT DEAL WITH THIS COMPANY!!! My son ordered a 1954 bottle of Chianti for his father as a 60th birthday gift. When it arrived it was smashed to bits because it had been very poorly packed and sent via Royal Mail. On contacting them they promised to sent a replacement which never arrived. My son then asked for a refund as by then it was too late and the promised refund has still not arrived. They are now ignoring emails and it is impossible to contact them by phone. They are… Read Full Review

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★☆☆☆☆

“Dont do it”

Written on: 29/11/2014 by Butcher1950 (1 review written)

Ordered a bottle of 1954 wine, and received an old bottle of wine with a brand new label. Sent an email asking why this was and received a reply asking me 'what I was suggesting' apologies and promises of a replacement. Heard nothing since and now wont reply. Today started a dispute with the credit card company for a refund. Then found out that even though the company is called 'winememories' we actually paid our money to 'Toast Us' Should have read the reviews on here before sending them our… Read Full Review

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★★★★☆

“Mixed reviews, but I'm Happy!”

Written on: 21/11/2014 by 254Ramsey (1 review written)

I am always wary of reviews, 5 stars are fishy and so are 1 stars. I felt I should give my thoughts, I made an order online for a bottle 1974 wine, I was initially drawn by the price as I thought is was fairly inexpensive. The wine arrived 2 days longer than stated on the website but this was still in good time for the occasion required. Packaging is exceptional and the wine was not as I ordered but after a little research found it to be a more than adequate substitute. I purchased a silver… Read Full Review

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★☆☆☆☆

“Do not buy from this company”

Written on: 07/11/2014 by tvTaylor-Alt237 (1 review written)

Prompt delivery of wrong wine and wrong year. Initially answered emails with promises of resolving the issue but now ignore all communication… Read Full Review

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★☆☆☆☆

“I ordered 2 bottles of 1974 red wine 2 weeks ago for...”

Written on: 04/11/2014

I ordered 2 bottles of 1974 red wine 2 weeks ago for which I was charged for straightaway. I only received one and only after numerous e-mails did I get a response stating the courier had let them down and they would resend a 2nd bottle along with refunding 20% of the £80 I have paid. To this day this has not happened, they have not responded to any of my e-mails, no refund and no one ever answers the phones. THEY ARE RIPPING PEOPLE OFF CONSTANTLY-DO NOT BUY FROM THEM!!… Read Full Review

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★★★★★

“WINE MEMORIES - Thank you”

Written on: 29/10/2014 by Joe9000 (1 review written)

I ordered a bottle of 50 year old wine for a friends upcoming birthday in plenty of time - Three days before the party I realised we hadn't seen the present & so I tried to contact Wine Memories by telephone but got no answer! While on hold, I sent them an email to which I got a response within 5 minutes detailing when it was delivered 7 who signed for it. I had it delivered to work but when it arrived it was not opened by a colleague but placed in the company warehouse in a pile of similar… Read Full Review

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★☆☆☆☆

“Anyone who has written a positive review here are...”

Written on: 23/10/2014 by Elian373 (1 review written)

Anyone who has written a positive review here are surely blessed. I ordered a specific vintage bottle of wine for my Mothers' 60th birthday and received a defaced, unprotected, wrong bottle of wine and three days late to boot. I am currently working with trading standards to get my money back and hope they dont rip off anyone else… Read Full Review

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Bibbin's Comment

Written on: 05/11/2014

Hi, could you let me know how you got on with trading standards - I'm in a similar position. thanks

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Chiantissimo's Comment

Written on: 05/11/2014

Hi, yes I will. I am currently going through my credit card company as they tell me they can claim the money back. Nevertheless as far as trading standards are concerned. In my case. They are in breach of contract and the sale of goods act. There is also The "right to unwind" under the Consumer Protection (Amendment) Regulation. All of which is bad news for them. Hope this helps.

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Chiantissimo's Comment

Written on: 25/11/2014

Good news for you who have experienced a nightmare with this company. I have received my money back through the credit card company and I am very happy it is over as this company is clearly run by a couple of conmen. All of you who did receive the right bottle on time I salute you as you were definately the lucky few because I see from the negative reviews that there seems to be a pattern and on the same lines as my experience. Never the less I think someone will be catching up to them as trading standards have shown an interest. Good luck.

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★★★★★

“Top Marks”

Written on: 22/09/2014 by mikehomesille (1 review written)

I was pleasantly surprised by the prices and went ahead with an order, it arrived within 3 days and in great condition. I have no complaints with this company and will use again in the future… Read Full Review

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★☆☆☆☆

“I ordered a bottle 6 weeks ago and the product has...”

Written on: 12/09/2014 by JaronWiley413 (1 review written)

I ordered a bottle 6 weeks ago and the product has never arrived, yet the charged me for it instantly. They emailed me back at first claiming they would send the bottle. But they never have. They now ignore my emails and do not answer the phone or return voice messages. They have £45 of mine and I have received nothing from them… Read Full Review

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★☆☆☆☆

“Poor service. Wrong wine. Poor communication.”

Written on: 04/08/2014

I ordered a 74 Chianti for my brother's 40th birthday via 3 day UK tracked delivery. I tried chasing order when it hadn't arrived after the three days. Alarm bells started ringing when the company phone number was not working. However I did get a response from by email to advise the bottle would be with me the next day. The bottle didn't turn up and I had to go and buy a replacement gift on the birthday. A day late a bottle of wine did turn up from Wine Memories. A different bottle to the one… Read Full Review

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★☆☆☆☆

“I ordered from this company and have been ripped off.”

Written on: 27/07/2014 by 97Higgins (1 review written)

I ordered a bottle of 64 chianti to be shipped to the US - it never arrived and I can not get hold of anyone to talk to - trying to get my card issuer to refund me. This looks very similar to a company called A fine year. Be warned… Read Full Review

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★★★★★

“Great wine, on time.”

Written on: 13/06/2014 by adamsonrob (1 review written)

I recently purchase a bottle of very good 1974 Italian wine and felt the both the product and the service where second to none. I have used companies in the past with mixed reviews but felt it was important to share a good company doing things pretty much spot on… Read Full Review

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