Wine Memories Reviews - www.winememories.co.uk

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★★★☆☆
3.2 / 5
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Latest Reviews

★☆☆☆☆

“Sent wrong wine, promised refund, then silence”

Written on: 27/05/2015 by DustinKlein (1 review written)

I ordered a specific bottle of 1954 wine for a 60th birthday present. A couple of days later the bottle arrived, but it was the wrong one. I emailed customer services, they explained it was an accident and we arranged a partial refund to cover the fact that I received an inferior wine. No refund ever arrived, and customer services are no longer responding to my emails… Read Full Review

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★☆☆☆☆

“Avoid this outfit!!”

Written on: 01/05/2015 by ArmaniThurston499 (1 review written)

I ordered a 1955 vintage and had to chase to have it delivered in under a week. As I see others have found they sent a different wine and haven't responded to emails trying to get this remedied. There is no phone number and the address is a warehousing one where 80% of the companies registered have been dissolved. I think we've all been ripped off and am taking the matter up with my credit card company… Read Full Review

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★☆☆☆☆

“I never received my order ”

Written on: 30/04/2015 by Garneran42 (1 review written)

I ordered a bottle and paid 20euros extra to have it delivered faster. They promised 3 to 4 business days. starting on day 6 I started contacting Wine Memories. I got one answer that someone was looking into my problem. I have not heard since. I sent several emails, and even sent an order cancellation on day 15 as the website promisses a money back guarantee if your order is not received within 14 days. I still dont have and answer and now have to go through the hassle of trying to cancel this… Read Full Review

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★☆☆☆☆

“IThey didn't deliver the goods I ordered or respond to...”

Written on: 29/04/2015 by Finn327 (1 review written)

IThey didn't deliver the goods I ordered or respond to emails. There is no phone number on their website to get in touch with anyone… Read Full Review

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★☆☆☆☆

“Wrong wine and no response anymore”

Written on: 24/04/2015 by andre.dalmulder (1 review written)

As more people that wrote a review about winememoties I also did not receive the wine that I ordered. Of course there can go something wrong, however they do not respond to my emails asking for their proposed solution to fix the problem. When I combine this with the lack of a phone number and more people that had the same experience I suspect that the mistake was "not by accident". I certainly would not do business with them again. Offering an expensive product and delivering poor services… Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 22/04/2015 by dicklongbeach (1 review written)

They keep my money For wine I did not receive. They gave me an erroneous tracking number failed to respond to e mails. I tried to resolve issue with them for over a month. Do not do business with this company… Read Full Review

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★★★★☆

“Good Service”

Written on: 21/03/2015

Ordered a 55 wine in presentation box with year in silver. I ordered it late on a thurs evening and the receipt said it would arrive on Fri, which to be honest seemed a bit optimistic given a free postal service. Not surprisingly it didn't arrive on fri and I contacted the company who replied immediately; a chap I can't name apparently, said he would investigate. The wine arrived first thing on Saturday and I have to say I'm impressed. The presentation box is lovely and the wine was exactly as… Read Full Review

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Krgw's Comment

Written on: 31/03/2015

Who did you speak too and how?? Would love to know the secrets of your success.

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Gericault's Comment

Written on: 01/04/2015

Hi, I simply emailed them, they replied almost instantly and dealt with the issue. Excellent service I reckon.

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★★★★☆

“Prompt ”

Written on: 12/03/2015 by endramo78 (2 reviews written)

Unlike a few people on this site, my order arrived on time and in good shape. My 1965 wine was both in good presentable order and also well presented for giving as a gift. I will use them again… Read Full Review

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★★★★★

“They did the job”

Written on: 11/03/2015 by promitalea78 (2 reviews written)

I recently bought wine from this crowd and after contacting them to let them know how pleased I was they asked if I could reflect this in a review on this website, I had no hesitation in doing so as often only negative reviews are taken in consideration when people look at reviews, I should know I run an online business myself and have been on the receiving end of this. The wine was very good, the price was excellent and the service was spot on. Well done guys… Read Full Review

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Valc100's Response to promitalea78's Review

Written on: 11/05/2015

How did you contact a company without a telephone number!! I checked they had a UK address before ordering and was silly enough to assume there was a telephone number somewhere on the website. Now like others there is a problem -- ie wine in box not in bottle! and no one to speak to and no response to emails.

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★★★★☆

“Content”

Written on: 11/03/2015 by iraklispa345 (2 reviews written)

I recently required a bottle of forty year old vintage wine and after a fair bit of searching and comparing with little knowledge I bought from winememories, the wine arrived very well packaged and very well presented, the gift was very well received. All in all simple and fluid service with what I feel is a good value gift for a passionate wine lover… Read Full Review

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★★★★★

“brilliant”

Written on: 09/03/2015 by 1983Powell (1 review written)

wine arrived today very well packed ,very pleased , was a day late but well worth it so I did not mind at all . would recommend if you want it next day pay the extra for postage .good website but need to add phone number… Read Full Review

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★☆☆☆☆

“Fraudulent company”

Written on: 06/03/2015 by Jenkins203 (1 review written)

Took my money never sent the goods. taking them to small claims… Read Full Review

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★★★★☆

“Slow Delivery, good wine”

Written on: 27/02/2015 by cuddlyyangel (2 reviews written)

I know my wine but not vintage stuff so I was a little apprehensive, I had seen some negative reviews but jumped in anyhow. The order arrived 3 days late which I didn’t feel was good enough, they gave a few reasons for this that seemed plausible but still should not have been that late. The wine was just as requested and seemed in adequate condition. I would recommend using them but ensure you order with plenty of time to spare… Read Full Review

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★★★☆☆

“A few issues”

Written on: 27/02/2015 by linkara5678 (2 reviews written)

I have had a number of issues with winememories, firstly the wine arrived 2 days late, and secondly it was the incorrect wine. I was a little put out by this. I contacted them and they arranged for the wine to be sent back to them. On the plus side the correct wine arrived the next day. Fortunately there was plenty of time before I was giving this so it worked out well in the end, I will give them the benefit of the doubt on this occasion and will use them again. … Read Full Review

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★★★★☆

“Acceptable”

Written on: 26/02/2015 by emmikala78 (2 reviews written)

I needed a bottle of fifty year old vintage wine for a prize giving, this was something I had never purchased before, and after receiving prompt advice I bought the wine. I can fault the wine or gift box, although I did not receive tasting notes, I am still waiting for these. Delivery was a day later than expected. Not sure if I will use them again not due to their service but I feel it’s a pricey gift based on the fact that you don’t know how good the wine will be. … Read Full Review

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★★★★★

“Pleased”

Written on: 25/02/2015 by leo90an (2 reviews written)

I am pleased to review my happy experience with this company, I bought a bottle of 1975 wine for my Brother Birthday and it arrived on time. It was very nicely presented and looked the part. After comparing prices with other sellers I feel that they do offer value. My brother was chuffed to bits with it and hasn’t decided whether to drink it or not, so can say if it was any good. I will recommend this company to other in future… Read Full Review

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★★★★☆

“Happy to recommend”

Written on: 25/02/2015 by paulsa678 (2 reviews written)

With mixed reviews, I took the chance, the wine arrived in good time and was pleased with the condition, it was a little on the scruffy side but aren’t we all at 50 years old. Their selection is mainly Italian and the prices are fair, I felt it was important to add my experience with them to the mix as I couldn’t find any fault. They also upgraded me to a nicer box which was nice… Read Full Review

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★☆☆☆☆

“Very poor service. Use another company”

Written on: 17/02/2015 by Joey999 (1 review written)

The only good thing I can say is I did receive a bottle of wine. I ordered a specific bottle of wine as a 50th birthday present. I selected Saturday delivery as I work full time. A bottle of wine was delivered. It came on a Friday when I wasn't in and it was not the bottle I ordered. Nor was it a bottle listed on the website, so I was unable to find out anything about it, even the actual price. It came without the tasting notes. I contacted the company MANY times, sometimes I got a reply… Read Full Review

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★☆☆☆☆

“Never use this website”

Written on: 16/02/2015 by 276Neville (1 review written)

I ordered a bottle of wine for a 50th birthday present, it didn't arrive as specified so I tried to contact the company to chase my delivery, only to discover that you cannot ring them they only have an email address. Needless to say they did not reply to my email. When the wine eventually arrived it was not the bottle that I'd ordered and it was also leaking which makes me wonder if it had been tampered with and was actually genuine. I emailed the company again to explain that I would be… Read Full Review

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★★★★★

“Small selection, nice condition, good levels”

Written on: 14/02/2015 by abbyfa5678 (2 reviews written)

They seem to have a reasonably small selection of vintage Italian wine from the “Big” years, having lived in Italy for a number of years I felt this would be a thoughtful gift for my husband who id half Italian. This was a tad risky as he is very knowledgeable about his Chianti. The wine purchased was a 1975 Castello di Mugnana, he was very happy indeed and decided to open it, the wine was decidedly old smelling and quite a lot of sediment was in it, we decanted ours passing it through a… Read Full Review

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