Terrible customer service & very late delivery!

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Wine Memories - www.winememories.co.uk
★★☆☆☆
2.4
41.0% of users recommend this
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S1monH's review of Wine Memories - www.winememories.co.uk

“Terrible customer service & very late delivery! ”

★★☆☆☆

written by S1monH on 10/02/2016

Ordered a 50 year old vintage wine for my brother in laws 50th. Delivery was due by 2 February this was promised on the order. The present was required by Saturday 6 February so I chased up with retailer on Friday 5th and was told was out with courier for delivery that day. Given a my Hermes reference number so I could track it.

The wine didn't show up until Tuesday 9 February found on the front door step and no delivery slip had been left in the meantime.

Frustratingly there was no telephone number available for wine memories to complain or discuss and Myhermes would not speak to me either because I was not their customer they just referred me to their retailer.

If I had known that delivery would take 2 weeks I would have bought a different present.

I was promised a refund but nothing has happened. Overall a terrible retail experience.

  • Vintage wine

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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