written by on 27/11/2015
A wine of the correct vintage arrived within 6 days but not the wine that I ordered. After an initial email from me they acknowledged their error and said that they would investigate and get back to me. A week and a half later, with 3 further emails from me, and still no response. They have not sent out the correct wine or sent instructions on how to return the other bottle. The guarantee given on the website is clearly meaningless and they have shown no interest in resolving the matter. I would never use this firm again.
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