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  • Customer Service

  • Quality of website

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joybear's review of The Whisky Exchange www.thewhiskyexchange.com



Written on: 07/07/2014 by joybear (1 review written)

I've made purchases on this site for years and had been recommending the site to my friends. I enjoyed finding rare bottles for gifts. But this last gift was such a huge disappointment I can no longer purchase or recommend this company. The bottle came in beat up packaging, leaking, with a destroyed cork. After contacting the company and sending pictures. They apologized and offered a small discount towards a new bottle. Unfortunately this discount won't even cover my shipping costs (as I am overseas). Whiskey is a very high end, expensive, specialty item. That is what I ordered. I did not receive my order. I did not receive proper compensation (the bottle I asked for and paid for). I will be replacing my friends gift with a local find.

  • Goods purchased & cost

  • On time


  • Customer Service

  • Value For Money

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