Terrible experience

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Guest's review of The Whisky Exchange www.thewhiskyexchange.com

“Terrible experience ”

Written on: 23/06/2013

My first transaction on thewhiskyexchange.com was a nightmare....with a final hammer on the coffin being that my order was cancelled since there was zero coordination among the various departments...I ordered a hanyu ace of clubs on the 3rd of June and got an email on 5th of June to prove my identity which I did send details on 6th of June......subsequently no intimation and finally an email on the 17th of June that my order was cancelled since stocks were sold out.....the relation manager sent me a sorry email for the confusion and since stocks were sold my order was cancelled....I expected much better but this was truly a painful experience

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