Out of Stock

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★★★☆☆
3.0
From 4 reviews
50.0% of users recommend this

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  • Quality of website

  • Value For Money

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jewel12345's review of The Great Cake Warehouse - www.thegreatcakewarehouse.co.uk

“Out of Stock”

★★★★☆

written by jewel12345 on 11/09/2015

Firstly, the boxes are great, secondly the delivery time was excellent. However, I was disappointed to find that some of my order was unavailable. As the P&P is high, I would have appreciated it if they could have contacted me so I could order another style of box which they did have in stock. Having said that I would use again but will probably phone them to make sure they have the items I have ordered. Also, although it says of the delivery note that some of my items are out of stock, they have not said how they will reimburse me.

  • Cakes boxes in various sizes

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Cakewarehouse's Response to jewel12345's Review

Written on: 11/10/2018

we will always try to call any customer with out of stock products as stock control is not always accurate. Unfortunately most people don't answer there mobiles when called so if we can't offer an alternative product we will always refund it in full as standard procedure set out in our terms and conditions rather than hold up a customers delivery. We have also listened to our customers requests and reduced our delivery costs to free over £35.00 subtotal.:)

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