Frustrating customer experience

★★★★★
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360Dickey's review of The Fish Society - www.thefishsociety.co.uk

★★☆☆☆

“Frustrating customer experience”

Written on: 05/07/2014 by 360Dickey (1 review written)

I will not use this supplier again.

Their 64-page glossy brochure is impressive but they should have spent the money to improve the service. The packing list is full of cryptic abbreviations (e.g. muss/vinegar 1 jar) and I just discarded a tub of prawn & lemongrass soup because there was no use-by date on the box.

But the worst happens if there is a delivery problem and you have to deal with the top manager. I think this man is rude, arrogant and too contemptuous to utter the shade of an apology. Maybe this why he hides behind a pseudonym – a bit fishy ?

  • 7 items

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