Saved our bacon when we were let down by someone else

★★★★☆
4 / 5
From 3 reviews
66.7% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

PaineFury's review of Osgrow Exotic Meats

★★★★★

“Saved our bacon when we were let down by someone else”

Written on: 12/08/2012 by PaineFury (2 reviews written)

I originally ordered meat from exoticmeats.co.uk, but was let down severly by them. Through the great customer service of OsGrow we managed to get replacements in time for the required event. Their meat is fantastically packaged, delivered beautifully and they provide a wonderful range. I would really recommend them, and I can't think of anything negative to say.

I placed the order on Thursday 9th August around 12pm and the meat was delivered by 2pm the following day - and even with 4 telephone calls to their head office they didn't mind all my questions. Their emails also kept me well-informed of order progress.

  • BBQ Hamper for 10

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Webwonder's Response to PaineFury's Review

Written on: 23/04/2013

As a representative of exoticmeats.co.uk i would be interested in you contacting me to discuss a problem you had with ordering from our website. We take our customer service very seriously and would appreciate and feedback you may have so we can rectify any problems, you can contact us through our website in complete confidence. I look forward to helping you solve any potential problems.
Regards
Paul

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