A series of total disasters - rubbish help line

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Ocado
★★☆☆☆
2.2
29.0% of users recommend this
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Guest's review of Ocado - ocado.com

“A series of total disasters - rubbish help line”

★☆☆☆☆

written by on 10/11/2013

Loyal customer for years and years - probably spent £100,000 pounds

in the last week - driver went off shift - order cancelled by Ocado - my parents left with out food order

tried to make new order - website sent cute "ooops" message at the end of the order

called help line - told it was technical and would get a call next morning and never called back

today made order - booted off website before complete - when I checked th3e basket was full of an old order and stated it had been delivered TOMORROW!

RANG HELP LINE AGAIN . WAS TOLD THEY WOULD RING STRAIGHT BACK WHEN i ASKED TO SPEAK TO MANAGER - still waiting an hour later !

will move to another provider - but set up costs to me are so large

monumental pain in the arse





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