Poor stock control.

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465Daugherty's review of EcoGreenStore www.EcoGreenStore.co.uk

“Poor stock control.”

★☆☆☆☆

written by 465Daugherty on 02/02/2015

I have ordered from this company three times, mainly because their products appeared good value and the company seemed to have an ethical approach. Each time the money was taken from my account on the same day as the order, but a week later I had heard nothing other than the automatic confirmation email. Each time I have had to chase the order and the same reason of one or more items being out of stock has been given. With the most recent order I was told the items would be in stock in a couple of days but when I chased after another week was given exactly the same response so have requested a refund, although after five days no sign of this yet either.
The website is misleading - the company does not have a 'quick delivery service'. If you use this company be prepared to wait up to several weeks for your order. As a comparison I ordered from another ethical food store company on the same day and received the items on day 3.
I won't be ordering from Ecogreen store a fourth time.

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