AVOID - Sold out Stock on Sale & no Customer Support

DrinkSupermarket.com
★★★★★
4.6
From 1524 reviews
95.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of DrinkSupermarket.com

“AVOID - Sold out Stock on Sale and no Customer Support”

★☆☆☆☆

written by on 04/12/2013

I tried to buy a Jeroboam of Lanson Champagne. Went through the process of inputting all my details and tried to pay and it failed. I received an order reference number and put a request in for advice no response! I then followed up with an email and no reply. The item I tried to buy has been marked as out of stock now and I have still had no reply.

Save your money and if you have to pay more it's worth the few pounds to avoid the bother and worry. Still waiting for a reply and still don't know if I will be charged or not or if my item will arrive.

  • £160

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

write a review

Customersupport's Comment

Written on: 10/01/2014

Thank you for leaving your feedback.

Please can you contact our customer services department and we will be happy to look into this matter for you.

Reply to this comment

Psionicuk80's Comment

Written on: 14/01/2014

Thank you for your reply.

I final received a reply and was contacted by a member of your customer services team a few days after the order was placed and the email was sent. The emails I received had little information within them and no clear direction that would assist to resolve the problem. They didn’t look very professional and didn’t seem to tie in with the look and feel of your website. This made me feel very uneasy. Eventually I was advised the order had been placed on hold as the payment had failed. The failed payment wasn't an issue on my part.

I confirmed I would like to continue with the order ASAP as it was for an occasion. I was told I would be sent a payment gateway link. This link was not sent for a further 48 hours. The order was needed that weekend, due to all the slow reply times and lack of process and advice on how best to resolve the issue the process took far too long.

Sadly in this instance I felt let down by your company, poor customer service processes with a clear lack of urgency towards resolving customers problems.

Thank you

Reply to this comment

Customersupport's Comment

Written on: 14/01/2014

We are sorry to hear of the problems that you experienced in placing your order with ourselves. I can assure you that this is not the service that we wish to offer our customers.

This matter will be looked into by management, especially for the lack of communication from our Customer Services.

If you choose to order from us again we would like to offer you a discount on your next order. All you will need to do is register with ourselves, and at the end of your order enter the code goodwill01

Kind regards

Drinksupermarket

Reply to this comment
Was this review helpful? 1 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!