Asda is extorting the disabled

Asda www.asda.co.uk
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Rolandi370's review of Asda www.asda.co.uk

“Asda is extorting the disabled”

★☆☆☆☆

written by Rolandi370 on 16/10/2016

Ordered food using the online grocery service from Oldbury Asda for my disabled parents who are housebound to make themselves a Sunday dinner. They forgot to deliver the main items I wanted them to have including potatoes. Upon informing Asda soon after the botched delivery that they had failed to deliver what I had paid for to feed housebound customers I was informed by customer services, and then by customer complaints that, irrespective of their disability, if they wanted the items I had to pay a second time for delivery to have them delivered. It was confirmed by customer complaints that if you are disabled and want what you ordered when they miss it out of a grocery delivery then you need to be prepared to pay multiple times for your delivery if you want what you ordered in the fist place. Truly disgraceful! I will never use Asda again.

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