DONT SHOP AT ASDA!!!!!!!

Asda www.asda.co.uk
★☆☆☆☆
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Lmacdoya's review of Asda www.asda.co.uk

“DONT SHOP AT ASDA!!!!!!! ”

★☆☆☆☆

written by Lmacdoya on 11/08/2016

Having 3 young children one of whom is disabled shopping has always been quite an issue for me so I decided to give ASDA online a go. TOTAL MISTAKE. Spent £85 on half a weeks shop, another £4 for delivery and booked a slot for the next morning. Firstly the order was late- annoying but not the end of the world. Delivery man unloaded boxes and all my cupboard essentials and cleaning products were missing. Called customer service immediately and was told it would be rectified later that afternoon. Inconvenient having to wait home but I thought it better than having to face the shops. Started putting order away, noticed yoghurts were burst, a cheese was missing from a pack of baby bels and the milk was leaking. By this point I had had enough!!! Called customer services, spoke to a very rude woman who said the girl that collected the order was standing with her and that I was lying about things being burst and leaking as they weren't like that at time of packing!!!! By now I was furious!!!! Told woman I would like a refund and for shopping to be collected asap. Was told would need to wait till that evening and driver would collect it. Driver arrived at end of his delivereys, took order away and issued was refunded. Took 4 days to clear back in account and I wasted a whole day at home. Have started pressing with tesco and the service has been fantastic! No missing items, delivery on time and products have good dates and in perfect condition. I spend over £4000 on shopping per year- asdas loss is tescos gain!!!!!

  • 85

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