Asda groceries - worst of all supermarkets

Asda www.asda.co.uk
★☆☆☆☆
1.4
10.0% of users recommend this
  • Customer Service

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Chrissw12's review of Asda www.asda.co.uk

“Asda groceries - worst of all supermarkets”

★☆☆☆☆

written by Chrissw12 on 27/01/2016

This is really the worst home delivery service I've ever had from any supermarket.

We ordered a monthly shop from Asda online, for delivery between 8-10pm. At 10.25pm we called to ask what was happening, and were told 'no problem, it's on it's way and will be there in 5 minutes just hang on or call back then'... No delivery arrives. So we wait until 10.45 and call back, but the phone line closes at 10.30pm so it becomes clear why we were asked to wait 5 minutes.

Still, we were specifically told its on route and the driver will be coming to our address so we wait and wait... 11.15pm and we check the website, the order has been deleted. Curious, we check phones, no messages from Asda, no call, no email. It looks like it's now cancelled and the driver or the ordering system isn't designed to inform the customer.

We've now hit a new low for poor service.

In the morning we should be able to re-arrange it for delivery that day, Asda will right that wrong? No.

A call to the customer support line informs me the driver rejected the delivery, it's clear it got too late for him. They can offer click and collect for the same day otherwise I need to go back online, redo my order and arrange delivery for another day, they have no slots for today. Asda will not be providing any level of customer service, this really is as bad as it gets. No resolution what so ever is available.

Conclusion- I have never experienced such poor customer service, lack of communication and void resolution of services from any supermarket or retailer. This isn't personal, it's just a shameful service. I will never order from Asda, step foot inside a store or spend a single penny with them.

Tip to Asda- totally rethink your delivery model communications and resolutions for poor service.

  • Groceries £90

    Goods purchased & cost

  • Customer Service

  • Quality of website

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