Charged twice!

Asda www.asda.co.uk
★☆☆☆☆
1.4
10.0% of users recommend this
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276Blake's review of Asda www.asda.co.uk

“Charged twice! ”

★☆☆☆☆

written by 276Blake on 05/05/2015

Asda delivery didn't turn up at all 3 weeks ago. Was on the phone to customer services a number of times from 5-9pm in the end I rang my local store who apologised and ensured me that I would get my shopping the next morning. I got my shopping but when I went to the cashpoint a couple of days later, they had taken the payment out twice! After numerous calls to customer services and having to contact my bank for an authorisation code etc I was given a £20 evoucher.
It then happened again this weekend, went to the cashpoint and they had taken the payment out twice! Been on the phone to customer services to the home shopping manager etc
I am overdrawn now and we can't take any money out until the funds have been released
Thanks a bunch asda! You've lost another loyal customer!

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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