Terrible terrible customer service

Asda www.asda.co.uk
★☆☆☆☆
1.4
10.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

mnCarlson123's review of Asda www.asda.co.uk

“Terrible terrible customer service”

★☆☆☆☆

written by mnCarlson123 on 07/12/2014

Asda grocery home delivery
Ordered for Thursday 8-10pm; called customer services at 10.15pm and they said they had no info but said that the delivery could turn up at any time, so if I wanted to go to bed I should leave a note and the store would call the next day. Did that at 11pm and went to bed; heard the van in the drive at 11.30pm but they saw the note and left. Waited till midday the next day but no call, so I called customer services again. Again they said they had no Info but that they'd get the store to call within 1-3 hours. No call so I called again at 6pm. Same thing - no info and they would get the store to call me. Next day I waited till 2pm and then called again. Was informed my order had been cancelled. No call from them, no explanation, no offer of compensation etc. Just an appalling experience and a real waste of time. I will never use them again!

  • Asda Groceries

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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