My wife received a quote via their website and after accepting the offer and sending off her late fathers gold jewellery, she received a bank transfer from a "Adam Grossman" nearly £100 short of the online quote!! After attempting to contact the company via telephone, we have had a ZERO response! We will be contacting the TRADING STANDARDS TEAM about this Company and urge any vulnerable people to AVOID THIS BUSINESS at all costs!!

AVOID AT ALL COSTS!!!I sent my gold in the pack they sent to me and that was it!! No money was received from them and I have tried to contact them daily on the phone with no response and the e mail address bounces straight back with a message saying that it is not a valid e mail address!!! They don't have a shop so there is no way to get my money without going down a very costly path. Please be very careful before parting with your valuable items, I wish there had been a review at the time to make me think twice. Trust me, it leaves you feeling utterly conned and very angry....not a good feeling.

I sent some gold off to Hatton Garden refinery yesterday. I received payment for the gold today but no one called me or emailed me with a price for the gold. The price I got was a bit more than the high street but not nearly as much as was quoted on the website. I would not recommend this company and have emailed them asking why no one contacted me.

I strongly recommend this company!! I had the money in my account the day after i had sent my mothers jewellery and the price was considerably better than my local jewelers offer. The staff are friendly and helpful and the gold pack made it so easy for me. I would defiantly use again and recommend to all my friends. Thank you for you help

Very simple to use, followed the steps and got more than i was expecting, very professional and answered all my questions when prompted.

Excellent service! Quick, Professional and friendly service, would definitely recommend and use again!

Very happy with the service i received, very professional and i had my money within no time. Would definitely recommend this company!!

Posted 40g of 10K gold in the form of a chain and a 1.9g platinum ring. Online quotes from their website gave a figure of £431.46 just for the gold. The package was signed for the next day and heard nothing further from them that day. Contacted a day later to be told they'd had a delay picking up their deliveries and that they'd tried to contact me (which they hadn't). Heard nothing further from them but had a mysterious payment go into the bank for the sum of £314. Obviously I'm not at all happy with this amount and them going back against their quote. I now have the laborious process of getting the deal cancelled and my gold back from them. Have contacted them so we'll see what happens but I'd stay clear if you are thinking of using these guys.

I sent dental gold to Hatton Garden Refinery on 2nd April 2015 and it was received and signed for on 9th April 2015. I have heard nothing from them either by phone or email despite me calling and emailing them several times. I am fully aware of the robbery that took place at Hatton Garden over the Easter weekend and I appreciate this may have contributed initially to the delay in contacting me. However as my items arrived and we're signed for after this, 5 days ago, I expected to have been contacted by now. Not returning calls or emails is unprofessional. At the very least put an update on your website or leave a voicemail or automatic return email to update your customers and reassure them that your reputation as a professional and ethical business is deserved.

Posted 97.6 grams of 9ct gold, in their envelope, on 07/04/2015. Delivered and signed for on 09/04/2015 a/m. Their literature PROMISES that it will be weighed, and customer contacted within 48 hours. Now 11/04/2015 at 12 noon. Sent three emails and phoned three times, to be greeted by answer machine. All my details left with them. THEY STILL HAVE NOT CONTACTED ME. Have stayed indoors waiting all this time. For obvious reasons i am VERY WORRIED. It is now begining to affect my health. At 68 years old, and a pensioner, i do NOT need problems like this. If anybody out there has any ideas' please reply here. I don't really want to get a train up to London. I would NOT be a happy bunny.

They pay better than anyone else I went to. And I really wanted to leave this review since it would have saved me a lot of time if I heard about them in the first place. Good job