I am writing to share my deeply unsatisfactory experience with the services provided by Winni on Valentine's Day, 2024. Having placed an order for a cake for my wife on February 14th, 2024, through their website www.winni.in, my expectations were set high, given the promised 2-hour delivery window displayed on their platform. However, my experience turned out to be a complete letdown. To start with, I paid Rs 1000 for the cake and selected the delivery time of 1 PM. Unfortunately, the cake was delivered a staggering eight hours later at 9 PM. This significant delay not only violated the promised delivery window but also disrupted the special plans I had in mind for the occasion. To make matters worse, there was no communication from Winni.in regarding the delay, leaving me frustrated and uninformed. Adding insult to injury, Winni.in charged an extra fee for the delivery, a service that was far from satisfactory. The website showcases appealing images of their products, creating an expectation of high-quality items. However, the reality was starkly different. The cake delivered was not only subpar but could be described as nothing short of pathetic. Attempting to seek redress, I tried to contact their customer care through the provided phone number, only to discover that it was out of service. The live chat option on their website proved equally futile, as it appeared to be automated and provided no real assistance. This lack of accessible customer support added to the overall frustration of the experience. One of the most disheartening aspects of this ordeal was the realization that Winni.in outsources its orders to local vendors, who, in this case, failed to meet the promised standards. The disparity between the showcased images and the actual product delivered was evident, suggesting a lack of quality control and accountability. Despite the 5-star ratings displayed on their website, my personal encounter with Winni.in has led me to question the authenticity of those reviews. I am inclined to believe that they may be misleading or, worse, manipulated to create a favorable image. In conclusion, my experience with Winni.in on Valentine's Day was not just disappointing but also frustrating and infuriating. The late delivery, lack of communication, substandard product, and unresponsive customer service have left me with a bitter taste. I strongly advise against using Winni.in for any future purchases and hope that others can learn from my unfortunate experience.

horrible service. they will never deliver what u order for and the way the deliver it is even worse. quality………..never expect that from winni………and there customer service is way too horrible and they are never friendly. i ordered for laughing Buddha and a bonsai tree as a gift for my friends house warming. Instead they delivered some chinese doll and the bonsai tree was lifeless and leaf less. when i asked them they say that the chinese doll is same as laughing Buddha. thye are nothing than online robbers…………..plzzzzzzzzz don not waste your money…….there are lot of other providers who value their customers. STAY AWAY FROM WINNI……….Horrible service.

ZGood and fresh products delivered customer care team very supposed cakes was very tasty and flowers was fresh delivery on time I prefer everyone try this company service .awasome .I am very happy even my order is midnight service on the time delivery acorate 11:50pm order delivered. I planed the surprised for him. In one word wonderful service.

I totally love the service. I have so many doubts about online orders but your staff (shalini) cleared it with great excellence. Finally, my order delivered on time and in good condition, i prefer to all my friends and colleagues about your website WINNI.IN Once again thanks alot .........

This is best online gifting website in all over india ... They cover small village also. . Quality of product and service is also great

I am looking a birthday gift for my son. I am very happy. I choose Winni for this Excellent service Tasty rocky road cake, teddy bear, dairy milk chocolate pack, greeting card, Helpful customer care support Fresh 50 flowers bunch. Rather than others Winni is the best company For online shopping Variety of cakes and flowers is wonderful. I prefer all my friends and family.

This is my first order and I am liking the experience till now. Would highly recommend ti to friends and family.

I sent a cake to my brother living in bangalore on his birthday. I searched on google for online cake delivery websites in bangalore and all of them very charging humongous. Among them I came across Winni which was giving cakes and flowers at a reasonable rate. As I was placing the order on same day for delivery, I was not sure whether they will be able to deliver it or not. So I called up their customer service number and confirmed whether they will be able to deliver it or not and can I choose a specific time, as I wanted it to be delivered in my brother's office only during the tea break time in evening. They told me that, I could choose time also along with delivery date in the checkout. I choose 4pm for same day and placed the order. I need not to called them again and got SMS from Winni that your order has been delivered at 3:55 PM, I was stunned seeing this level of punctuality. Later on my brother called me, and he told me that cake was very fresh and tasty. I am very happy to use their service. I recommend everyone to use them.