Very poor presentation & slow delivery

Theatre Gift Vouchers - www.theatregiftvouchers.co.uk
★★★★★
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Norfolksam's review of Theatre Gift Vouchers - www.theatregiftvouchers.co.uk

“Very poor presentation and slow delivery”

★★★☆☆

written by Norfolksam on 19/12/2015

We bought two sets of £50 vouchers for 2 couples of family members for Xmas. Despite paying premium postage it took them 5 days to despatch and Royal Mail 2 days to deliver. Also chased for delivery. Why not available to print online?
Presentation was dreadful. Tokens £100 worth were stuffed in 1 gift wallet and the "added messages" were printed out on a piece of A4 paper with errors in each "rn" between recipient and greeting??? A child of 4 could have done better! Very amateur-looking.
They hide behind a premium rate phone number also so only reasonable means of contact is email - to which they did respond.
Have bought other theatre tokens elsewhere which look much more impressive and work very well. Only hope these actually work.
All round a very tacky set-up.

  • Over £100 theatre gift vouchers

    Goods purchased & cost

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Theatrgiftvouchers's Response to Norfolksam's Review

Written on: 31/12/2015

Not available to print online as they are a money voucher. We do have an emergency printable voucher however.
A child of 4 could not have done better.
We don't hide behind a premium rate phone number, it is a local call number.
Theatre Tokens are theatre tokens, regardless of where you buy them.

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