The Lighter Shop Reviews - www.thelightershop.co.uk

★★★★★
4.8 / 5
185
96% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
The Lighter Shop - www.thelightershop.co.uk - Ask a question now

Media Gallery for The Lighter Shop - www.thelightershop.co.uk

The Lighter Shop - www.thelightershop.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Review of The Lighter Shop ”

Written on: 11/02/2016 by Carla103 (1 review written)

People who are looking to buy a lighter from them please be aware this company. I have ordered 1 the delivery came on time but next day the flap doesnt shut i reported it again n again n again only 1 reply came showing me pictures how should you shut it. This company is a waste "no contatct number " cmon its 2016 you are having a laugh only and they didnt wanted people to call them. … Read Full Review

Thelightershop's Comment

Written on: 18/03/2016

All of our lighters are 100% genuine Zippo lighters. If you would like to send it to Zippo, they will verify that it is 100% genuine. It wouldn't be in our interest at all to sell fakes. Anyone who has a faulty Zippo lighter can return it to Zippo and they will fix it for free under the lifetime guarantee, or if you bought it from us then you can return it to us and we will replace any faulty items. The returns process is detailed on our website.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Radio Silence”

Written on: 28/07/2015 by jimf1111 (1 review written)

Paid £30 for a lighter which does not work. Have emailed twice, the first two weeks ago, to tell them. To date I have had no response despite the website saying emails are responded to within one day. I've given one star only because I couldn't give zero. Avoid this company at all costs… Read Full Review

Bbop55's Response to jimf1111's Review

Written on: 07/01/2016

May I ask if the issue was ever resolved? I am having the same problem at the moment, many emails sent and no response.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“not the best service”

Written on: 19/06/2015 by alaskai965 (1 review written)

Bought a lighter from the lighter shop after 8 hours the emblem at the front fell off contacted the lighter shop 3 times and still not had any response very disappointed as this was a gift would not recommend them at all… Read Full Review

Report this review
★★★★★

“Fantastic Zippo Lighter site”

Written on: 05/06/2015

I have purchased 3 zippo lighters from this site including 2 x England Flag Brushed Chrome Zippo Lighter 200EF2 and 1 x Brushed Brass Zippo Lighter inc Solid Brass Lettering 204. the prices were reasonable and the delivery was very quick. I am really happy with my purchase. Would recommend this site to everyone looking to buy zippo lighter… Read Full Review

Report this review
★★☆☆☆

“Still no sign ”

Written on: 05/02/2015 by Natalied123 (1 review written)

i ordered a zippo for my boyfriend for valentines leaving plenty of time before for delivery etc however I've emailed the lighter shop numerous times and there has been no response, When it states its engraved and shipped 24 hours after the order is made, it also says that emails will be replied to within 1 working day, very disappointed… Read Full Review

Report this review
★★★★☆

“Good products and helpful service!! Highy recommend”

Written on: 02/02/2015

I have previously ordered and engraved a zippo lighter from The lighter shop and been very happy with the product so this year I purchased anther lighter and had it engraved with initials to give to my boyfriend as a christmas present. It arrived quickly within about 2-3days after purchase. Initally I was very pleased with the product but then at closer inspection I felt that the inscription was not clear with one of the initials appearing to look like a different letter to what was requested… Read Full Review

Report this review
★☆☆☆☆

“ORDER NEVER RECEIVED, MAILS NEVER ANSWERED”

Written on: 16/01/2015 by ojGibbons38 (1 review written)

I ordered two lighters from this shop on the 11th of December 2014. It is not January 16th 2015 and I have not received my order. I wrote at least 5 emails to the company and they have not replied. Nothing...I order a lot of things on-line and this is the first time I have had a problem. Most order sites have a number you can call to look into this kind of matter. There is no phone service. And they say on their site that they reply to emails within one working day. I haven't received… Read Full Review

Bbop55's Comment

Written on: 07/01/2016

May I ask if the issue was ever resolved? I am having the same problem at the moment, many emails sent and no response.

Reply to this comment

Pitchounette's Comment

Written on: 08/01/2016

Yes, it finally arrived. In fact, I finally had someone on the phone and the lighters were in Ireland.....they were inspected by the postal service in Ireland then shipped to France. I think they arrived around 3 months after the initial order.

Reply to this comment
Report this review Read 2 Comments
★★★★★

“AMAZING”

Written on: 06/12/2014 by JodieMurphy93 (1 review written)

I ordered a engraved zippo lighter for my boyfriend for Christmas from the lighter shop and after my order had processed I couldn't remember what I had requested to be engraved and I also wanted to change it. I emailed them Wednesday early hours, worried that it would be too late to change it but I got a reply first thing wednesday morning from the adviser, saying this wasn't a problem and it would be done that day and posted. I received it friday morning and I'm so pleased with the result, I… Read Full Review

Report this review
★☆☆☆☆

“No delivery 14 days later”

Written on: 02/07/2014 by Ruiz308 (1 review written)

I ordered two weeks ago. I sent them two emails asking what why my order is not delivered yet and they are not responding. Its a birthday present and I am the responsible one ordering it. How can you leave your customers in the dark like that???… Read Full Review

Ashamahay01's Comment

Written on: 11/08/2014

Im having the same problem. Have you had any luck getting hold of anyone there as ive tried and failed. They took payment on the day I ordered and nothing since.

Reply to this comment

Thelightershop's Comment

Written on: 03/09/2014

Hello, please can you send us an email through our site and we will investigate. We do normally respond to customer enquiries as quickly as possible.

Reply to this comment

Thelightershop's Comment

Written on: 03/09/2014

Hello, sorry to hear that you had a delayed delivery. This is a very rare occurrence - Although the item was posted by us very quickly, because of the fact the parcel was sent by Airmail outside the UK, Royal Mail are extremely strict about sending lighters by air and in some cases can manually check and open parcels. As discussed in our emails and upon investigating with Royal Mail, it was found that before delivery they opened and checked the parcel which delayed delivery. We do have to put a great deal of faith in Royal Mail to deliver our parcels and in some cases with Airmail, they can fail us. Unfortunately this is out of our control.

Reply to this comment

Martys111's Comment

Written on: 20/12/2015

Do you have any other concoct details apart from the email (like a phone number?)
I have made a considerable order from your site and three weeks later it has not arrived. I am currently missing all my christmas gifts AND a lot of money.

Reply to this comment
Report this review Read 4 Comments
★★★★★

“Easy fast service”

Written on: 02/05/2014 by NathaliaDonahue (1 review written)

Completely straightforward web site and ordering service. Goods arrived in a timely manner and were as ordered… Read Full Review

Report this review
★★★★★

“Excellent company ”

Written on: 13/12/2013

Staff kept me updated throughout as to the status of my order and it arrived within one week of placing the order (this was including engraving on the lighter). Arrived well packaged and exactly as ordered. Would definitely recommend… Read Full Review

Report this review
★★★★★

“Great service!”

Written on: 02/12/2013 by babyk73 (1 review written)

Great prices, great products, great service! I bought a Zippo for my boyfriends 30th, the personalised engraving was perfect. Great value for money and quick service. Looks like I spent a lot more, great gift. I would definitely recommend… Read Full Review

Report this review
★★★★★

“Everything you would expect.”

Written on: 24/11/2013 by Andrew_travers (1 review written)

Ordered a box of zippo wicks for delivery to my dad in another country. He received them in just a few short days and I earned some well needed browny points. Ordering was simple and it didn't cost the world. Many thanks… Read Full Review

Report this review
★★★★★

“My first Zippo replacment.”

Written on: 21/11/2013

First of all this latest Zippo High Polish Chrome lighter which I have received also in record time,\i am more than happy with the Quality and finish yes it is still the same quality Zippo as the previous one for which I have had for the last I think at least 15years. My old one needs a new case and internal cotton which I shall be ordering shortly. Regards, GS… Read Full Review

Report this review
★★★★★

“Epic Service”

Written on: 20/11/2013

Made a mistake with my engraving requirements, for the The Lighter Shop it was no problem to sort out. Very good service… Read Full Review

Report this review
★★★★★

“Great friendly helpful service”

Written on: 12/11/2013

I got a lighter from here for my uncle's 60th. The engraving I wanted couldn't be entered into the online form, so I called the shop, who were super helpful and obliging. They also sent the lighter out really as I mentioned it was a present. 100% happy with service and product… Read Full Review

Report this review
★★★★☆

“To engrave or not to engrave? Definitely TO ENGRAVE. ”

Written on: 09/11/2013 by AndreeaMorko (1 review written)

I got to thelightershop.co.uk while trying to get some personalized Zippos for some very special persons in my life, whom I knew would appreciate the gesture. I bought several lighters and an ashtray and I have made 3 persons very very happy with them. After placing the order, I have received more than one email regarding it, emails with useful information, which shows that the people there really care about their customers. The lighters are wonderful just by themselves, but the pretty amazing… Read Full Review

Report this review
★★★★★

“Excellent quality, well engraved, arrived quickly. ...”

Written on: 09/11/2013 by madmarty (1 review written)

Excellent quality, well engraved, arrived quickly. Highly recommended… Read Full Review

Report this review
★★★★★

“easy quick quality service”

Written on: 09/11/2013 by omarrrr (1 review written)

I'm very happy with the service , got the product quickly and in Great condition… Read Full Review

Report this review
★★★★★

“Fantastic Range & Excellent Service”

Written on: 09/11/2013

I wanted a 'Harley Davidson' gift and found lots of choice. Speedy delivery. Great!… Read Full Review

Report this review
overview
/var/www/vhosts/phoenix/current/