Written on: 23/08/2013
I have now placed 2 orders with smart gift solutions and requested specific dates for the items to be delivered and on both occasions I have been let down.
The first time they didn't dispatch my item until after the set delivery date even though I have verbal and communicator confirmation that it would be there on time, I emails all the email addresses I could find on the website I spend 2.5hoirs trying to get through to them and even left a answer message and not a single response from anyone.
The second item was order before the first one was due for delivery and I thought I would give them the benefit and there would be no problem with this one, oh how I was wrong.
Contacted them yesterday and they confirmed the item was out for dispatch yesterday afternoon and it would be with the relevant person today and I would get an email for me to track it. Well I'm still waiting for the email and the item to arrive.
I tried to contact them today only to find they are closed for the whole bank holiday period. I was going to email them again but thought what's the point when they don't respond.
Very disappointed with the service both items for people's birthday and they either turn up late or not at all
As rated by real users
" Terrible Customer Service + item not delivered " Read More
" End to end star service " Read More
" Avoid at all costs " Read More
" Very Poor " Read More
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