Pure Luxuries Reviews - www.pureluxuries.com

★★★★★
4.8 / 5
98% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★★★★★

“The best ever”

Written on: 22/12/2014 by molly321 (1 review written)

I have used your site on three occasions now, and I have been extremely pleased with the whole process from start to finish. The delivery was spot on. The goods I ordered are first class. Thank you so much. I will definitely shop with you again. Perfect!… Read Full Review

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★★★★★

“Top Notch Service!”

Written on: 02/12/2014 by judetonejake (1 review written)

Found the Web site on accident. Ordered a gift for my partner. Absolutely love it. Good quality. Fast delivery and ver friendly, informative information. Will definitely use again and recommend. Thanks!… Read Full Review

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★☆☆☆☆

“Cant trust what they say”

Written on: 27/11/2014 by enMarshall190 (1 review written)

I would like to register a complaint about this store. I bought a belt and gloves through their website. The website wasnt clear about the measure of the belt. I couldnt know if the size informed was the total size of the belt, or the maximum size that it would fit. Knowing that my waist is about 97 cm, I bought the size XL ( up to "105cm" ). When it got home, I notice that the belt was too large for me and then I explained my confusion and asked them If I could exchange. They told me that… Read Full Review

Pureluxuriescustomersupport's Comment

Written on: 28/11/2014

Good afternoon,

Thank you for taking the time to leave your review. I'm very sorry to hear that you're not happy with the service provided, and would like to offer our sincere apologies for any confusion regarding the belt size.

We have issued a full refund for the belt, as well as refunding the postage costs which will be have been returned to the card / account you used to order, but I'm afraid we wouldn't be able to offer free international delivery on a replacement belt on this occasion.

Warm regards,

Pure Luxuries customer care

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★★★★★

“Excellent first class service from a great British...”

Written on: 13/11/2014 by DennyWarne (1 review written)

I've just received my gorgeous Rowallan satchel bag and its perfect- just what I wanted. I'm amazed at the speed of service as I only ordered it yesterday afternoon and its here already- that's not even 24 hours ago! I had an email an hour or so after I ordered it to say it had been despatched.You just don't get customer service like this very often nowadays and I'm very impressed. Your website is great, Its good that you show numerous photos for each bag(inside and out) and its a great help… Read Full Review

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★★★★★

“I am so pleased”

Written on: 01/11/2014 by Micaelay474 (1 review written)

I have been looking for a small leather backpack for months. None were quite right. Yesterday I found your website and had so much choice my next dilemma was which one to have. After much deliberaration I decided on one. The purchase was simple the service was amazing keeping me informed and the parcel arrived this morning. As I live in the Channel Islands this was so efficient. The website was very helpful good description and photos. The backpack is simply beautiful, such good quality… Read Full Review

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★★★★★

“COULD NOT FAULT ”

Written on: 16/08/2014 by Mitchellkn494 (1 review written)

Excellent delivery , I ordered the wrong size sent item back on Monday and received the replacement Wed. Excellent product and price , Will be coming back … Read Full Review

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★★★★★

“Excellent service”

Written on: 27/06/2014 by KodySaunders363 (1 review written)

I bought a holdall as a gift from Pure Luxuries and found that it's strap was fraying after a few months of use. I got in touch with their Customer Services department and they were extremely helpful. They sent me a replacement strap within days and were very quick to respond to my email queries. All in all, great products and fantastic service! I will certainly shop from them again… Read Full Review

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★★★★★

“Great Service Fast delivery free”

Written on: 05/06/2014 by 41Barton (1 review written)

Great item Leather Hand bag described well and good quality Really well packed Fast Free delivery Easy to use web site AAA***… Read Full Review

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★★★★★

“Mans Otter Brown man bag”

Written on: 22/05/2014 by Thornton62 (1 review written)

Delivery exceptional and item of high quality and standard - fantastic service… Read Full Review

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★★★☆☆

“Decent product, farcical delivery”

Written on: 09/05/2014 by KatieJP (1 review written)

The product (a wallet) was not quite as high quality as I'd hoped but it was good value (including surprisingly cheap personalisation) so I can't complain too much about that. I'd recommend making a Pure Luxuries wallet with a removable ID slot rather than sewn in for those people who keep all their cards in one or two slots though. The speed from taking my order, personalisation and sending out for delivery was superbly quick and I was very impressed, but after paying £1.95 for next day… Read Full Review

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★★★★★

“Brown Handbag”

Written on: 01/05/2014 by Moylen (1 review written)

I am over the moon with my Handbag. Couldnt believe how quickly it arrived. Very well packaged and I will certaily recommend Pure Luxuries to friends… Read Full Review

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★★★★★

“Excellent”

Written on: 23/03/2014 by Kennedyr372 (1 review written)

Pure Luxuries are to be congratuled on the service and products they deliver. Email communications were speedy and informative. Delivery arrangements can not be faulted. Excellent all round… Read Full Review

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★★★★★

“Fast and fantastic!”

Written on: 18/03/2014 by SMF54 (1 review written)

My order arrived in less than 24 hours, securely packaged and EXACTLY what I was hoping for. Excellent service at an honest and reasonable price. Highly recommended. Thank you… Read Full Review

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★★★☆☆

“Excellent service, disappointed in personalisation”

Written on: 12/03/2014

ordered a personalised leather purse, service was excellent ordered on Sunday and received it on Tuesday. Was very disappointed with the personalisation it was 2 letters on the bottom right hand corner but the purse had a flap over and the letter are partly obscured by the flap and are so small you can hardly see them. Would definately not order anything personalised again not worth £5. It was for a special birthday present which makes it more disappointing. … Read Full Review

Pureluxuriescustomersupport's Comment

Written on: 14/03/2014

Good afternoon,

Thank you for your review and feedback! I'm very sorry to hear that you weren't happy with the personalisation, and would like to offer our apologies. If you could please email us with your order number, we'll be happy to see if we can help.

Many thanks and warm regards,

Pure Luxuries customer care team

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★★★★★

“Definately Recommended!!”

Written on: 14/02/2014 by kickbac (1 review written)

I bought a Drift handbag and was amazed by the level of service. I got several different emails letting me know the status of my delivery and then a text telling me which hour slot my delivery would be taking place and the name of the delivery driver. It arrived exactly when they said it would and the bag is beautiful! Thanks very very much.....this is how customer service should be. … Read Full Review

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★★★★★

“Good Purchase”

Written on: 07/01/2014

Bought as a birthday present for my brother, All I can say is within an hour the empty box was on the bed, and the wallet in his pocket. I had it personalized with his name on the front. Soft leather,good quality. I didn't like the fact that it had no clasp on the outside, but it's still secure. … Read Full Review

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★★★★★

“Xmas present surprise”

Written on: 26/12/2013

I had been searching all year for a replacement wallet for my husband's tatty old one. Almost at the last minute I found just the one in pureluxuries. What a happy experience I've had! From the very beginning of placing my order I was kept informed that it had been processed, then packed, then would be with me shortly - and it was delivered the next day! I use internet shopping frequently, but my experience with pureluxuries is quite the best yet! Oh, and my husband was even more delighted… Read Full Review

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★★★★★

“Jekyll and Hide Barcelona Bag ”

Written on: 25/12/2013 by Geoff58 (1 review written)

I managed to get my hands on the last of these bags you had in stock. So glad I took the plunge as I was not sure of the size, it is difficult to judge on line but the bag is truly stunning! beautiful quality and great service all round from both Pure and the delivery team. Happy Christmas to me! Geoff… Read Full Review

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★★★★★

“Brilliant”

Written on: 16/12/2013

Brilliant, ordered late in afternoon received by royal mail next morning no extra paid for this service and product looks great quality and booked beautifully… Read Full Review

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★★★★★

“Well worth visiting”

Written on: 15/12/2013

Good quality goods at good prices and delivered promptly - what's better than that?… Read Full Review

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