Pure Luxuries Reviews - www.pureluxuries.com

★★★★★
4.8 / 5
1222
98% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★★

“Simply first class”

Written on: 17/06/2015

I stumbled across Pure Luxuries by chance after a Google search, and purchased a gents leather bag. Less than 24 hours later, it arrived perfectly wrapped. The bag itself is exactly as described; beautiful soft leather. I really cannot fault either the service or the goods… Read Full Review

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★★☆☆☆

“Wallet To Small”

Written on: 20/04/2015 by Pentres (1 review written)

I recently ordered and received a Chestnut leather zip-round wallet, it arrived in quick time and was rapped brilliantly in a slide top wooden case. Once i had managed to get my plastic in i tried to put notes in, but couldn't believe it wasn't deep enough for tens and twenties , also put in a few lottery tickets, when i tried to zip the wallet which wasn't that easy but put that down to being new, it shredded the edges of my money and lotto tickets. I have to fold my money just to shut the… Read Full Review

Pureluxuriescustomersupport's Response to Pentres's Review

Written on: 21/04/2015

Good morning, thank you for your review and feedback.

I'm really sorry to hear that - some of our wallets are designed with quite a compact size to minimize bulk, and so some notes will need to be folded to fit. We do try to mention this on the product page, and all of our products should have their dimensions listed on the page as well.

If you'd like to email our customer care team with your order number, they'll be happy to help advise.

Kind regards,

Pure Luxuries Ltd.

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★★★★★

“Beautifully Made Handbags! ”

Written on: 08/04/2015 by MsChinablue (1 review written)

I stumbled on the Pure Luxuries website by chance! What I liked most was the choices of handbags, suitable stylish bags for all occasions, in various colours to co-ordinate with coats/accessories such as boots and gloves. I particularly like the across body bags. Ordering was easy, price was great and free first class delivery was a bonus! Customer service was exceptional with good communication and updates via email. I received my order within 3 days. The handcrafted leather was super soft… Read Full Review

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★★★★★

“emu mushroom sheepskin 'merrup' mittens”

Written on: 02/04/2015 by 394Gomez (1 review written)

i am so pleased with my purchase, i couldn't believe the cost of these mittens, talk about well worth the money, i carn't believe i paid so little for such a brilliant pair of mittens. i have always had such good service from pure luxuries but this time they have been exceptional i ordered late on monday and received tuesday am , thats good service thanks pure luxuries… Read Full Review

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★★★★★

“Rowallan Hobo Bag”

Written on: 04/03/2015 by MaggieG60 (1 review written)

Absolutely fantastic bag at such a good price. Love it… Read Full Review

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★★★★★

“Super service, super products, super happy customer!!”

Written on: 04/02/2015 by O'Neilvb465 (1 review written)

I ordered a personalised wallet on February 2nd - at night time, by February 4th, the wallet had arrived early in the morning. Which is free delivery! It came in lovely packaging and a lovely bag. I'm a very happy customer and I'm sure my other half will be so impressed with his new wallet for Valentines Day! Would highly recommend over and over again! Thank you, Pure Luxuries… Read Full Review

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★★★★★

“Great Product and service”

Written on: 02/01/2015 by Gvlyth (1 review written)

We purchased a men's LeatherVisconti bag in napped leather and have to say the product was even better than described and pictured on the website. The delivery was very speedy despite the New Year break and we were kept informed of progress by email. Excellent product, price and service - you can't ask for more than that … Read Full Review

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★★★★★

“The best ever”

Written on: 22/12/2014 by molly321 (1 review written)

I have used your site on three occasions now, and I have been extremely pleased with the whole process from start to finish. The delivery was spot on. The goods I ordered are first class. Thank you so much. I will definitely shop with you again. Perfect!… Read Full Review

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★★★★★

“Top Notch Service!”

Written on: 02/12/2014 by judetonejake (1 review written)

Found the Web site on accident. Ordered a gift for my partner. Absolutely love it. Good quality. Fast delivery and ver friendly, informative information. Will definitely use again and recommend. Thanks!… Read Full Review

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★☆☆☆☆

“Cant trust what they say”

Written on: 27/11/2014 by enMarshall190 (1 review written)

I would like to register a complaint about this store. I bought a belt and gloves through their website. The website wasnt clear about the measure of the belt. I couldnt know if the size informed was the total size of the belt, or the maximum size that it would fit. Knowing that my waist is about 97 cm, I bought the size XL ( up to "105cm" ). When it got home, I notice that the belt was too large for me and then I explained my confusion and asked them If I could exchange. They told me that… Read Full Review

Pureluxuriescustomersupport's Comment

Written on: 28/11/2014

Good afternoon,

Thank you for taking the time to leave your review. I'm very sorry to hear that you're not happy with the service provided, and would like to offer our sincere apologies for any confusion regarding the belt size.

We have issued a full refund for the belt, as well as refunding the postage costs which will be have been returned to the card / account you used to order, but I'm afraid we wouldn't be able to offer free international delivery on a replacement belt on this occasion.

Warm regards,

Pure Luxuries customer care

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★★★★★

“Excellent first class service from a great British...”

Written on: 13/11/2014 by DennyWarne (1 review written)

I've just received my gorgeous Rowallan satchel bag and its perfect- just what I wanted. I'm amazed at the speed of service as I only ordered it yesterday afternoon and its here already- that's not even 24 hours ago! I had an email an hour or so after I ordered it to say it had been despatched.You just don't get customer service like this very often nowadays and I'm very impressed. Your website is great, Its good that you show numerous photos for each bag(inside and out) and its a great help… Read Full Review

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★★★★★

“I am so pleased”

Written on: 01/11/2014 by Micaelay474 (1 review written)

I have been looking for a small leather backpack for months. None were quite right. Yesterday I found your website and had so much choice my next dilemma was which one to have. After much deliberaration I decided on one. The purchase was simple the service was amazing keeping me informed and the parcel arrived this morning. As I live in the Channel Islands this was so efficient. The website was very helpful good description and photos. The backpack is simply beautiful, such good quality… Read Full Review

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★★★★★

“COULD NOT FAULT ”

Written on: 16/08/2014 by Mitchellkn494 (1 review written)

Excellent delivery , I ordered the wrong size sent item back on Monday and received the replacement Wed. Excellent product and price , Will be coming back … Read Full Review

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★★★★★

“Excellent service”

Written on: 27/06/2014 by KodySaunders363 (1 review written)

I bought a holdall as a gift from Pure Luxuries and found that it's strap was fraying after a few months of use. I got in touch with their Customer Services department and they were extremely helpful. They sent me a replacement strap within days and were very quick to respond to my email queries. All in all, great products and fantastic service! I will certainly shop from them again… Read Full Review

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★★★★★

“Great Service Fast delivery free”

Written on: 05/06/2014 by 41Barton (1 review written)

Great item Leather Hand bag described well and good quality Really well packed Fast Free delivery Easy to use web site AAA***… Read Full Review

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★★★★★

“Mans Otter Brown man bag”

Written on: 22/05/2014 by Thornton62 (1 review written)

Delivery exceptional and item of high quality and standard - fantastic service… Read Full Review

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★★★☆☆

“Decent product, farcical delivery”

Written on: 09/05/2014 by KatieJP (1 review written)

The product (a wallet) was not quite as high quality as I'd hoped but it was good value (including surprisingly cheap personalisation) so I can't complain too much about that. I'd recommend making a Pure Luxuries wallet with a removable ID slot rather than sewn in for those people who keep all their cards in one or two slots though. The speed from taking my order, personalisation and sending out for delivery was superbly quick and I was very impressed, but after paying £1.95 for next day… Read Full Review

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★★★★★

“Brown Handbag”

Written on: 01/05/2014 by Moylen (1 review written)

I am over the moon with my Handbag. Couldnt believe how quickly it arrived. Very well packaged and I will certaily recommend Pure Luxuries to friends… Read Full Review

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★★★★★

“Excellent”

Written on: 23/03/2014 by Kennedyr372 (1 review written)

Pure Luxuries are to be congratuled on the service and products they deliver. Email communications were speedy and informative. Delivery arrangements can not be faulted. Excellent all round… Read Full Review

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★★★★★

“Fast and fantastic!”

Written on: 18/03/2014 by SMF54 (1 review written)

My order arrived in less than 24 hours, securely packaged and EXACTLY what I was hoping for. Excellent service at an honest and reasonable price. Highly recommended. Thank you… Read Full Review

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