MiniInTheBox.com Reviews - www.miniinthebox.com

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★★☆☆☆
1.9 / 5
29
24% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“BEWARE! NOT SECURE SITE...”

Written on: 19/11/2016 by JudahMcDougall (1 review written)

I've ordered from LIght in Box on 2 occasions. I had the bad experience of waiting for months, calling, writing, etc. and gave them a second chance. I also had to pay lots of extra in tariffs, etc. so I stopped using. This morning I woke up to an alert from my credit card company. Someone had used my card to purchase $365.00 in merchandise from Light/Mini in Box. Coincidence? I think NOT! This website is not secure. Do NOT RISK your good credit. It's a pain to have to go through Fraud process… Read Full Review

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★★★★★

“I ordered a cable for my tablet, the comment section...”

Written on: 17/11/2016

I ordered a cable for my tablet, the comment section told me it would be compatible with my device. When I received the product, it didn't fit. I wrote a review for the product stating that it didn't fit my device though stated in the comments it would. Later, I got an email from customer service that my money had been refunded and they were sorry. I even got to keep the cable, no time lost on returning. Great service, I didn't even had to ask them for a refund, they pleasantly surprised me… Read Full Review

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★☆☆☆☆

“Worst company EVER”

Written on: 16/09/2016 by ElizabethSweeney (1 review written)

I wouldn't order another thing from your company if my life depended on it. Stinking service and rotten attitude… Read Full Review

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★☆☆☆☆

“Buy and pray - non-responsive customer service”

Written on: 01/08/2016 by Lennon12 (1 review written)

Got my package stuck in customs and had to pay 100% duty. So my order cost me 200% of what was stated on miniinthebox. I was not aware the the package would come from outside of Europea Union, everything on the site looked to be from within EU. The language was my local language, the currency was local currency and nothing stated that the package was shipped from outside European Union. I've tried several times to contact customer support, but they are completely non-responsive. As far as I… Read Full Review

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★☆☆☆☆

“Dissatisfaction with product despatched to me.”

Written on: 03/07/2016 by Gumbo2 (1 review written)

 This ticket was not closed by me. I have $9.98 owing in a refund for item returned. Please be advised I will take this matter further if I do not receive my refund… Read Full Review

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★☆☆☆☆

“Horrible company ”

Written on: 30/04/2016 by Kenwendaur (1 review written)

I orderd a phone case from them. Three weeks later I have not received it and it is IMPOSSIBLE to get in touch with this company or to get an answer to anything. The better business bureau has up to 57 complaints on them. I would not buy a thing from this company. I am under the impression that it is nothing but a cheat ! The refuse to be held accountable for tricking people out of their hard earned money and yet still send emails offering things to sell that you will not receive. The customer… Read Full Review

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★★☆☆☆

“Product Never Arrived”

Written on: 31/03/2016 by Leseagle (1 review written)

I purchased a Solar Battery in Feb 20, 2016. It is now March 31st and it has not arrive in the US. Secondly, there is no way to contact these people... no email to them, no way to tell them about this particular situation. Worst online purchasing that I have encountered! Do not buy from them, any company you cannot write a direct email to and they hide how to get to them is NOT worthy of my business... So far I have ordered over $100 this year and now I am stuck for $20 on this Solar… Read Full Review

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★☆☆☆☆

“Not received package yet”

Written on: 25/03/2016 by candicethemenace (1 review written)

I ordered a bracelet and an iphone case from them. The iphone case arrived in 18 days. They said 10-20 so it was good. The bracelet was shipped way before the iphone case but it still hasn't arrived. And there's no way of tracking and customer service is not responding… Read Full Review

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★☆☆☆☆

“[I well never / ever use this web sit again”

Written on: 18/03/2016 by gnSmith305 (1 review written)

no way to track your stuff… Read Full Review

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★☆☆☆☆

“[I well never / ever use this web sit again”

Written on: 18/03/2016 by gnSmith305 (1 review written)

no way to track your stuff… Read Full Review

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★☆☆☆☆

“AVOID! AVOID! AVOID! DO NOT USE THIS COMPANY!!”

Written on: 20/01/2016

Absolutely terrible company! I have placed one order with them, and will never use them again. My order took about three months to arrive, and I have been absolutely INUNDATED with junk mail from them. I unsubscribed to their newsletters, and am STILL receiving the junk mail. They do not respond to questions, complaints, messages via their so-called "Customer Service" centre. They only get one star because there is no option to give them zero stars.Don't waste your time… Read Full Review

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★☆☆☆☆

“Hell No!”

Written on: 27/11/2015 by 1954Woodruff (1 review written)

Do not believe these 4 and 5 star reviews someone is trying to confuse you. This place is horrible, the absolute worst. I've been waiting for ear buds for about 2 months now. I'm beginning to feel ripped off now. I gave my credit card information to a site I no longer trust. Keep watch of your credit card for small amount purchases that are not yours. I checked the entire web page for an address, or a phone number to follow up with the status of my order. The web site provided NO way for you to… Read Full Review

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★☆☆☆☆

“still waiting on delivery”

Written on: 31/10/2015 by Sandie81 (1 review written)

Ordered a simple ipad case for my nephew, 10-20 days delivery so they say.. are these in dog years?? still no case 1 month later and when you try to use the tracking number you just get a that tracking is not available. So wish we had read the reviews on this site before hand. Do yourself a favor and save your time and money to order from a reputable site where you will actually get you order. If I could have given this site 0 stars I would have… Read Full Review

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★☆☆☆☆

“bad dealing with a customer and filling order”

Written on: 29/10/2015 by 210Rees (1 review written)

i ordered 3 things that said it would be sent in 3 to 5 days 1 and 1/2 months all they said is bad order, it was in the warehouse just got to get it package up to send,and more reason. then they said they canceled be cause i made inquiry on if they are a fraudulent company or if i would ever get my order. and now they will not answer my any question but just if I want it I have to reorder… Read Full Review

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1Familystuff3's Comment

Written on: 29/10/2015

but would i get it ever

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★☆☆☆☆

“nunca mas ”

Written on: 04/08/2015 by Donahue1979 (1 review written)

Esta es la peor compania de la web ,por favor no compren nada en este sitio se van arrepentir… Read Full Review

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★☆☆☆☆

“pls pls pls.......... DO NOT PURCHASE ANYTHING FROM...”

Written on: 15/06/2015 by RylandSaunders317 (1 review written)

pls pls pls.......... DO NOT PURCHASE ANYTHING FROM THIS SITE.  I ordered a watch from here and I do not receive till today. its about 2 and an half months ago. Now it is also not refunding my amount. they can spoil your surprises… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 05/06/2015

Products that do not work. When returned, you do NOT receive the purchase amount or the shipping amount back. Insurance paid for tax and customs on products, and when asked to document so that I can receive back money paid for customs and taxes, my PayPal claims are cancelled by seller. … Read Full Review

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★☆☆☆☆

“Still waiting for delivery.....”

Written on: 25/04/2015 by Loweuo1971 (1 review written)

I placed an order on March 17, 2015 and am still waiting. That's 29 business days. I've opened three customer service tickets and they just keep telling me to wait and immediately close the ticket. BEWARE OF THEIR FREE SHIPPING!!!!!… Read Full Review

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★☆☆☆☆

“I don't trust this seller”

Written on: 31/01/2015 by Campbell471 (1 review written)

My order last Dec. 26, 2014 never received! Try to contact the supervisor, but denied! No tacking number, no order in my account? The item was paid and collected via PAyPal… Read Full Review

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★☆☆☆☆

“I don't trust this seller”

Written on: 29/01/2015 by Situ (1 review written)

My order last Dec. 26, 2014 never received! Try to contact the supervisor, but denied! No tacking number, no order in my account? The item was paid and collected via PAyPal… Read Full Review

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