Written on: 16/07/2014 by KathySavage (1 review written)
Our Bowling Club wanted a personalised gift for a valued member. I found Keep it Personal on-line and ordered an engraved wine glass in a presentation box. I liked the look of the product and the price seemed very reasonable.
The item came sooner than expected, was very well packaged and exactly as I had been led to believe it would be from what I had seen on the website.
I inadvertently deleted their email with details of the order and didn't have an invoice to present to the club treasurer. I contacted the company and got an instant response with the promise of an invoice to follow. After a little while this hadn't arrived so I contacted the company again. I again received an almost immediate courteous response but only discovered it by checking my spam folder. A VAT invoice was attached with the message that a VAT invoice had been sent earlier and I am sure that they had previously sent my invoice but it had subsequently got lost in spam.
I have been very impressed with the service this company has provided
I would highly recommend them. The product and their service is excellent.
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