Customer Service null point!

Gift Ideas For Two - www.giftideasfortwo.com
★☆☆☆☆
1.1
From 76 reviews
0.0% of users recommend this

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Chantev's review of Gift Ideas For Two - www.giftideasfortwo.com

“Customer Service null point!”

★☆☆☆☆

written by Chantev on 15/09/2017

Desperately trying to book a spa break. Very dubious after reading reviews.  Need to get in touch with BBC customer watchdog program to put a stop to it. Will get Consumer Program to investigate, nothing like bad publicity to get them to react. Will also get in touch with Debenhams to let them know how they have been dragged in to promote such a rubbish product. They have put their reputation on the line. It have proven impossible to get through to the numbers on your worthless website. My advice to other prospective Christmas buyers do not touch with a barge pole. Want to have my money back as it has been proven to redeem my voucher where and when I wanted.

  • £119.00

    Goods purchased & cost

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Activitysuperstore's Response to Chantev's Review

Written on: 05/10/2017

Thank you for taking the time to share your experience. I am sorry that on this occasion this has been disappointing for you.
We have updated our systems so you can do near enough everything online with ease, so I can only apologise that you have not been able to book at this time.
Can I ask if you have called us an advisor will be able to help you with your booking.
Thank you and kind regards.
Charlotte Howland
Activity Superstore Ltd

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Chantev's reply to Activitysuperstore's Comment

Written on: 06/10/2017

It has only taken you 20 days to react to my review. I did try to call an advisor. None of your so called advisers contacted me even though they have both my email and phone number. Your numbers have been unobtainable. Been redirected to the website, looked like a avoidance tactic to me. Got in touch with Debenhams who apologised profusely and refunded my money. Lesson learned, never touch anything to do with Activity Superstore. We don't need pathetic excuses or empty apologies. We wanted our purchases honoured, and you have not been able to do that. Apologies rejected.

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