RIDICULOUS COMPANY - STAY CLEAR!!!!!

Click here if this is your business
Getting Personal - www.gettingpersonal.co.uk
★★★★★
4.6
91.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

G.Bajwa's review of Getting Personal - www.gettingpersonal.co.uk

“RIDICULOUS COMPANY - STAY CLEAR!!!!!”

★☆☆☆☆

written by G.Bajwa on 20/12/2016

RIDICULOUS COMPANY - STAY CLEAR!!!!!!!
Where do I start? Firstly I wouldn’t even give this company 1 star if I didn’t have to!
Ordered 2 very important personalised baubles on 11th December – at which point the website did not mention any delay in production or delivery….. I decided to than chase up my order on 16th dec because the status was still in production on the day it should have been despatched. I was simply told by someone called ***** via live chat not to worry and that the baubles will be sent by COP and I should be expecting them on 19th dec. Surprise surprise, no delivery or despatch date!! I than spoke to someone called Guy who finally decided to inform me that there is a delay at the warehouse due to high Christmas demand… the baubles are made however in a queue awaiting to be despatched and he’s not sure they will arrive in time for Christmas! For a company of this standard, whose revenue revolves around 80% of Christmas products I find it utterly ridiculous that they cannot keep up with the high demand for Christmas! I was than offered a full refund as well as the baubles once they are despatched…finally I thought I was happy until this ‘GUY’ decides to issue my refund AND CANCEL the baubles altogether! Further wasting my time I than had to call 2 separate customer service operators to re-order the baubles and provide an update from the suppliers warehouse…. Which btw I am still awaiting for! I was further promised a phone call from a manager after 24 hours which I am also yet to receive! Had I not chased my order, this shambles company would never have informed me! There is now no alternative gift I can purchase in time for Christmas due to to this companies laughable customer service, delayed systems and lack of simply company organisation to satisfy customer orders! NEVER AGAIN WILL I BE USING THIS COMPANY, PLEASE STAY CLEAR UNLESS YOU WISH TO BE DISAPPOINTED AT THE MOST IMPORTANT TIME OF THE YEAR!! I will definitely be taking my customer to other more larger, reputable companies.
Thank you for taking the time to read my review of getting personal...
G.Bajwa

  • Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0