Two night hotel Voucher -struggling to find anyone hotel

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Buy A Gift - www.buyagift.co.uk
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CJMV's review of Buy A Gift - www.buyagift.co.uk

“Two night hotel Voucher -struggling to find anyone hotel”

★☆☆☆☆

written by CJMV on 08/09/2017

Attempted to book two months ago. Nothing to suit us. Laughable choice of hotels. Wanted West Wales area. Nothing. Tried hotel in Symonds Yat - asked for availability. Got some dates end Sept as FINE PRINT said this hotel only available from Sept (yes, choice of dates/months is very limited). Phoned a second time re pre-discussed dates to mention that dirty word VOUCHER to sense things changed. Got cut off. Phoned hotel back different person answered. Got a sense of nobody wanting to ever have offered.the Sept dates......got cut off. Phoned back. Rude male answered. Suddenly upgrades applied etc etc etc. My vibe told me all was not right. Felt unwanted........me and my Voucher!

Tried random hotel today. Same long story. Exhausted trying to book this. Once they hear you have a Voucher attitudes changed. Suddenly the vacancies you've seen on their website or other bookings sites suddenly become 'unavailable'.

"No more Voucher spaces" we hear. What does that mean????

Another complication is that we don't know the monetary value of our Voucher. Two night hotel stay equals what? How much? How can we compare apples with pears? Hotels can tell you your Voucher is worth anything. We don't want to "pay in" to our 2 night break. We just want a two night break via our Voucher. Yet it seems we will have to pay £200 to go to a random hotel NOT of our particular choice.

Definitely get a sense of being a 2nd Class Citizens once a Voucher is mentioned.

Spent hours trying g to source an appealing hotel, then one dog-friendly, very hard to get fine detail from Buy A Gift site. Have to look up hotels via cell phone to dig deep on their personal websites. None of them particularly outstanding or conveniently located. Laughed! Tried a few locations. Reading. Bath. West Wales. Same hotels pop up........miles away from requested destination. It's a joke.

Too time consuming. Too difficult. Too confusing. Vouchers need to be carefully described with their redeemable value.

Rather would have the money bunged in a plain brown envelope for my discretion. Don't waste your time. As the Giftee I am feed up, frustrated, and in tears as the complication of redeeming what should be a gift is just too limited and complicatednever again.

Read loads of negative reviews about Buy A Gift!!!!!!

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Buyagift Helper's Response to CJMV's Review

Written on: 11/09/2017

Hi there,

Thanks for taking the time to leave a review.

I'm sorry to hear you've had problems trying to book a date for your hotel stay. All the hotels that we work with do aim to accommodate as many Buyagift customer bookings as possible, but some hotels may be fully booked at certain times. We've outlined some steps below to ensure you can get the most out of your Buyagift Voucher

Why does the hotel have no availability?

The hotels do have a set number of room allocations for Buyagift vouchers and once this quota has been filled they may have to advise certain dates are fully booked. To minimise any disappointment this may cause, the hotels will always try to make extra rooms available where possible. In addition to this, Buyagift always aim to add information regarding limited availability to the product webpage and also to the My Voucher site.

What if I can’t make a booking due to no availability?

If you are unable to make a booking with any of the hotels of your choice on your preferred dates, you are always welcome to extend or exchange your voucher. Simply log into our site to either:

· Extend the validity period of your voucher for a further time period (validity periods will be clearly shown for all hotels) OR
· Exchange your voucher for a brand new experience - another hotel stay or something completely different.

I hope this has helped and you thoroughly enjoy your new experience!

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Burbs04's Response to CJMV's Review

Written on: 04/10/2017

I am having the exact same issue, they are either not offering this service anymore, have no rooms available for another 3 months, or when they do and you mention the voucher they suddenly are full......

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