Written on: 25/07/2014 by Victoria1969 (2 reviews written)
My daughter used her pocket money to buy me a Mini Beauty Treatment for Mothers Day, we looked at the website and saw the nearest salon participating was 15 miles. I called up to book and was told she would look for a salon and they would then call me and tell me what date I could go on! Ok, not overly happy as I would like to choose, she then proceeded to tell me that unfortunately there was no salon within 5 miles so they could not offer to redeem the voucher and I would need to go onto the website and exchange! I said there was one 15 miles away please could I use that one, as where we live is a small village, she said NO it has to be within 5 miles!!!! Where does it say this on their website? It doesn't ! Appalling! We are going to have the same issue with all the other experiences as we are a bit remote! Am trying for a refund for my daughter but this has to be within 60 days! Really not happy! Think an email to Office of Fair Trading and Watchdog is required! AVOID, AVOID, AVOID.
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