Written on: 14/06/2013
I have had the exact same issue regarding cancellation. Im am completely disgusted that after making sure I cancel my subscription within the free two week trial I still get charged.
I do not believe that having to confirm THREE times to cancel my membership is acceptable. I clicked on the link to cancel my membership and another link to confirm it, believing I have now cancelled, only to look at my bank statement and see I have been charged!
As a consumer, who was made to believe I could cancel my subscription after a free two week trial 'easily', seems like a fault with Ancestry.co.uk who clearly have the intention of making you think it has been cancelled when it has not.
In these situations where the consumer has obviously intended to cancel within the time limits, you should be offering refunds, especially if the account has blatently not been used after 'cancellation'. I thought after my two week trial that I needed further information from family members to continue my search and I may decide to subscribe to the service in a couple of years time, but after speaking with the support employee on the telephone, he was clearly lying this situation does not happen.
I will not be using this service again.
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Written by Jecabe